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Operator GTM Operations Specialist (f/m/d at Apaleo

Manages RevOps stack (HubSpot, n8n, etc.), builds AI agents for automation, maintains CRM data quality, and uses AI to uncover insights from business data.

Mid Posted 32 minutes ago RemoteFirstJobs Product
What this role involves

Apaleo is the world’s most open, API-first property management platform powering the next generation of hospitality operations. Its modular, AI-powered infrastructure enables hoteliers to customise their tech stack, automate routine work, and deliver seamless, personalised guest experiences, powered by best-in-class apps and autonomous AI agents that adapt to every stay.

About the role

Revenue Operations keeps Apaleo’s GTM engine running, and running toward one thing: revenue growth. As our RevOps Engineer, you’ll work across the go-to-market org making sure the systems and data behind the funnel are clean, fast, and increasingly AI-native. You’ll work directly with our Team Lead RevOps, and while you’ll touch nearly every GTM function, growth and pipeline are where your work has the clearest line to revenue.

What you’ll do

  • Own and maintain our CRM (HubSpot), keeping data clean, pipelines accurate, and workflows humming — the foundation everything AI touches depends on
  • Query our data with AI to answer real business questions (why a metric moved, which accounts look like our best customers) instead of waiting on a dashboard to tell you
  • Build AI agents and automations for repetitive RevOps work — CRM hygiene, lead routing, reporting — using n8n, Claude, and our existing stack
  • When a number moves and the dashboard can’t say why, dig into calls, emails, and tickets, using AI to get to the real cause faster
  • Manage our toolstack day to day, including HubSpot, n8n, lemlist, modjo, sales navigator, etc.
  • Document how each automation you build works — inputs, what it touches, when it should hand off to a human — so someone else could pick it up without you in the room
  • Flag issues before they become problems and propose simple, practical fixes proactively, using AI to get there faster
  • Work closely with sales, marketing, customer success, partner management, onboarding, support, BI, finance, and product on cross-functional requests

What you bring

  • Proven experience in a RevOps, sales ops, or marketing ops role
  • Solid HubSpot skills, comfortable with workflows, properties, and reporting on funnel and pipeline metrics
  • Genuinely AI-fluent: you use AI tools daily and have built at least one real automation or agent — not just used a chatbot
  • Comfortable digging into messy, unstructured data (calls, emails, tickets) to find an answer a dashboard won’t give you
  • Documents your work well enough that someone else could run it without you in the room
  • A structured mindset and a bias for action
  • Strong attention to detail without losing sight of the bigger picture
  • Genuine interest in how pipeline gets built and converted, not just how data gets cleaned
  • Good communication skills, you’ll work closely with GTM leadership
  • Experience with an AI-native growth stack - think Clay for enrichment/agents, n8n or Make for workflow automation, Claude or ChatGPT for building agents, and intent tools like Koala or Clearbit - is a big plus

What We Offer

Culture & Growth

  • A Diverse & International Team: Work alongside passionate professionals from over 20 nationalities, bringing unique cultural perspectives, backgrounds, and experiences to shape the future of hospitality tech.
  • Growth & Development: As we scale, so do your opportunities. You’ll benefit from 360° feedback reviews, a dedicated learning budget, and plenty of chances to take on more responsibility. Our evolving career framework ensures you have increasing opportunities to learn new skills, advance your career, and make an impact.
  • Autonomy & Ownership: Great ideas can come from anywhere. We empower you to take responsibility, make decisions, and contribute directly in an environment built on trust, transparency, and collaboration.
  • Shape the Future of Hospitality Tech: Be part of a fast-growing scale-up transforming the hospitality industry. From day one, your work drives real impact and you’ll have the freedom to bring your ideas to life.
  • Competitive & Fair Compensation: We believe great work deserves great pay. Our salaries are competitive and guided by benchmarking data to ensure fairness across all roles and teams. We make sure to recognize and reward performance and contribution.

Perks & Lifestyle

  • Flexible & Remote Work Options: We focus on results, not clocking hours. You can work from home, the office or in a hybrid setup, with flexibility to adapt your schedule as long as it makes sense for your role, your team and our business.
  • Free Public Transport: Travel across Germany with ease using our fully covered Deutschland Ticket.
  • Team Connection: Strong connections fuel collaboration. We celebrate and connect through regular team dinners, company meetups, Oktoberfest celebrations, Christmas parties, and other offsite events.
  • Paid Time Off: Enjoy 30 days of vacation to fully disconnect, recharge, and return inspired.
  • Health & Wellbeing: Prioritize your health with access to hundreds of gyms, fitness studios, and wellness options through our EGYM Wellpass membership.

How you make an impact joining Apaleo: Joining Apaleo means more than just taking on a role it’s about driving real change in the hospitality industry. Your contributions will directly shape our innovative platform, influence company-wide decisions, and help redefine the future of hospitality tech. At Apaleo, your voice matters, your ideas are valued, and your impact is tangible. Be part of a team where your work fuels progress, collaboration sparks innovation, and growth is a shared journey.

We are proud to be an Equal Opportunity and Affirmative Action Employer, committed to fostering a diverse, inclusive, and welcoming workplace. We encourage applications from individuals of all backgrounds, regardless of race, color, religion, gender identity or expression, sex, national origin, age, marital status, disability, or any other characteristic protected by applicable law. Your personal data will be handled with the utmost care and in compliance with GDPR and relevant data protection regulations. We celebrate differences and believe that diversity enriches our team and drives innovation.

Read the full description
Operator Legal Operations Senior Manager at Gympass

Leads legal operations globally, evaluates and implements AI tools to automate contracts and litigation management, and drives efficiency improvements across the legal department.

Senior Remote Posted 32 minutes ago RemoteFirstJobs Product
What this role involves

Your wellbeing, our mission. Join a company shaping a healthier world.

GET TO KNOW US

At Wellhub we’re revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company.

We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally.

Join us in redefining the future of wellbeing!

THE OPPORTUNITY

We are hiring a Legal Operations Senior Manager to our Legal team in Brazil!

The Legal Operations Senior Manager strategically leads the global Legal Operations function, directing high-value operational legal projects and setting the roadmap for the automation and management of contracts, litigation management systems, and the legal team’s knowledge management practices. This role ensures the seamless and continuous functioning of all operational processes and maintains up-to-date legal knowledge bases. A critical responsibility is defining and driving the Legal team’s AI strategy, with the ability to evaluate, pilot, and implement AI tools, and to clearly articulate how AI can drive measurable productivity, efficiency, and quality improvements for the legal department, both in the short and long-term. This role shall be responsible for effectively and strategically translates the Legal team’s needs into increasingly scalable operations. The role serves as a recognized, trusted advisor to Legal and Leadership teams, leveraging advanced competence in strategic project management, hands-on AI fluency and the ability to translate AI capabilities into concrete legal workflow improvements, executive communication, and cross-functional influence to ensure deep alignment with global business objectives.

YOUR IMPACT

  • Define and lead the strategic direction for the Legal Operations team, acting as a functional leader for all global legal technology and process initiatives.
  • Serve as a recognized, trusted advisor to Legal and Leadership teams, influencing decisions by presenting legal and corresponding business rationales.
  • Independently lead complex, high-value, and cross-functional organizational projects with a global scope, balancing short-term business needs with long-term strategic implications.
  • Set the AI and technology roadmap for the Legal department, identifying specific use cases, defining expected productivity and quality outcomes at each stage, and communicating a clear business case to stakeholders.
  • Proactively anticipate regulatory shifts and technological evolution.
  • Provide direct supervision to the Legal Ops team, offering strategic mentorship and support for their performance and development while ensuring alignment with company objectives.
  • Manage talent acquisition, hiring, and onboarding for new team members to ensure the team is staffed to full capacity.
  • Cultivate and maintain strategic relationships with Legal Leadership and cross-functional partners (e.g., Business, Finance, and Product Development) to drive key strategic initiatives.
  • Oversee the management and optimization of the legal-related automation solutions, including the maintenance of all associated contractual templates.
  • Evaluate and pilot AI tools and process improvements across the Global Legal department, building a prioritized use-case roadmap with defined, measurable productivity, efficiency, and quality outcomes at each stage.
  • Manage and oversee all legal knowledge bases (e.g., intranet, CMS, LMS) to ensure they are current and accessible for the team and internal clients.
  • Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

WHO YOU ARE

  • A Bachelor’s Degree in Information Systems, Business Administration, Law, Production Engineering, Computer Science, or a related field is required.
  • Hands-on experience using and evaluating AI tools in a professional context (e.g., contract review automation, legal research, document drafting, workflow automation), with the ability to articulate how specific AI applications drive productivity, efficiency, and quality gains for a legal team across short-, medium-, and long-term horizons.
  • Prior experience working with Salesforce as a CRM/ CLM is a plus;
  • Good proficiency in Excel.
  • A minimum of 7 years of professional experience in roles with comparable scope and responsibilities (e.g., Legal Operations, legaltech, consultancy, or comparable Operations functions) is required, including at least 2 years spent directly managing or leading a team;
  • Hands-on evaluating, piloting, and implementing Legal Operations technology — including AI tools — with demonstrable examples of delivering or articulating productivity, efficiency, or quality improvements (e.g., AI Legal Technology, Contract Lifecycle Management, Litigation management system);
  • Experience in Legal Operations and/or at a legaltech, consultancy company or comparable experience in other Operations areas (e.g., Sales Ops, Finance Ops, Marketing Ops);
  • Experience with data visualization tools such as Tableau, Looker or Power BI;
  • Demonstrated, significant experience in large-scale, global project management and delivery.
  • Fluent English is mandatory.

WHAT WE OFFER YOU

With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life.

Our flexible benefits program allows you to customize some of the benefits, according to your needs!

Our benefits include:

WELLHUB: Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.

WELLZ: A complete emotional wellbeing program with a unique approach. It offers personalized journeys that combine individual therapy sessions (52 per year) and on-demand content.

HEALTHCARE: Health, dental, and life insurance.

FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. When you join, use our home office reimbursement to set up your home office.

FLEXIBLE SCHEDULE: Flexibility for us isn’t just about where we work—it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines.

PAID TIME OFF: It’s important to take time away from work to recharge.Employees receive vacations after 6 months and additional 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + an extra holiday for your birthday!

PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled.

CAREER GROWTH: Access world-class platforms, participate in interactive sessions,  build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success.

CULTURE: You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters. Learn more about our shared culture and values here.

Want to see what it’s really like to work here? Follow us on Instagram @lifeatwellhub and watch our team video on YouTube !

Diversity, Equity, and Belonging at Wellhub

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong.

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Our commitment to inclusion also extends to how we recognize and reward our people. We’re proud to be Syndio Fair Pay Certified, reflecting our ongoing dedication to equitable and fair pay practices across our global team. Read more about it here.

Questions on how we treat your personal data? See our Aviso de Privacidade para Candidatos.

#LI-REMOTE

Read the full description
Operator Go-To-Market Engineer at Gympass

Designs and deploys AI-powered automations, workflows, and data pipelines to optimize go-to-market operations and drive lead generation across sales and marketing infrastructure.

Mid Remote Posted 1 day ago RemoteFirstJobs Product
What this role involves

Your wellbeing, our mission. Join a company shaping a healthier world.

GET TO KNOW US

At Wellhub we’re revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company.

We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally.

Join us in redefining the future of wellbeing!

THE OPPORTUNITY

We are hiring a Go-To-Market Engineer in our New Markets area in Brazil! This is a Remote – Brazil position, meaning you can work from anywhere within the country. Please note that this role is only open to candidates in Brazil.

In this role, you will sit at the strategic intersection of Demand Generation, Revenue Operations, Marketing, and Technical teams. As an operational amplifier for our commercial organization, you will design, build, and optimize AI-powered automations, automated workflows, and data pipelines that power our outbound go-to-market motions and help Wellhub scale globally.

YOUR IMPACT

  • Automate GTM Infrastructure: Design and deploy AI-powered data enrichment systems and workflows (using tools like Clay, Zapier, n8n, Salesforce, and Salesloft) to identify Ideal Customer Profile (ICP) prospects and deliver high-intent leads directly to sales teams.
  • Drive Commercial Personalization: Build workflows that automate highly personalized messaging and deliver actionable account intelligence to SDRs and Closers to increase conversion rates.
  • Execute GTM Experiments: Drive, prioritize, and analyze A/B experiments and outbound pilots to accelerate regional pipeline generation and remove operational bottlenecks.
  • Act as Internal Operational Expert: Serve as the subject matter expert and day-to-day operator for Clay, Salesloft, and Salesforce across your designated region.
  • Cross-Functional Orchestration: Partner closely with Global Strategy, Sales Dev Directors, Marketing, and Revenue Ops leaders to track funnel performance, synthesize feedback loops, and influence regional commercial strategy.
  • Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

WHO YOU ARE

  • Communication & Collaboration: Excellent written and verbal communication skills in English, with proven ability to influence cross-functional stakeholders across international teams.
  • Technical Curiosity & Vibe Coding: Passionate about learning new tools, experimenting with AI tools (like Claude, Cursor, or AI Agents), and tinkering with automation platforms.
  • Relevant Experience: Proven track record in Revenue Operations, Sales Operations, Marketing Operations, Technical Product Management, or Project Management managing complex, multi-stakeholder initiatives.
  • Systems & Tooling Familiarity: Experience building workflows and automations using CRMs (Salesforce, HubSpot), sales engagement tools (Salesloft, Apollo), or orchestration platforms (Clay, n8n, Zapier, Make).
  • Commercial Bias & ROI Mindset: Relentlessly focused on practical outcomes—always asking “how will this workflow help an SDR validate more opportunities or close more deals?”
  • Experimental & Analytical: Comfortable testing hypotheses, analyzing data (SQL/Excel), validating signals, and navigating ambiguous requirements into structured, scalable processes.

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don’t match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that AI Tools expertise and Fluent English are mandatory requirements.

WHAT WE OFFER YOU

With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life.

Our flexible benefits program allows you to customize some of the benefits, according to your needs!

Our benefits include:

WELLHUB: Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.

WELLZ: A complete emotional wellbeing program with a unique approach. It offers personalized journeys that combine individual therapy sessions (52 per year) and on-demand content.

HEALTHCARE: Health, dental, and life insurance.

FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. When you join, use our home office reimbursement to set up your home office.

FLEXIBLE SCHEDULE: Flexibility for us isn’t just about where we work—it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines.

PAID TIME OFF: It’s important to take time away from work to recharge.Employees receive vacations after 6 months and additional 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + an extra holiday for your birthday!

PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled.

CAREER GROWTH: Access world-class platforms, participate in interactive sessions,  build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success.

CULTURE: You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters. Learn more about our shared culture and values here.

And to get a glimpse of life at Wellhub… Follow us on Instagram @lifeatwellhub and LinkedIn !

Diversity, Equity, and Belonging at Wellhub

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong.

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Our commitment to inclusion also extends to how we recognize and reward our people. We’re proud to be Syndio Fair Pay Certified, reflecting our ongoing dedication to equitable and fair pay practices across our global team. Read more about it here.

Questions on how we treat your personal data? See our Aviso de Privacidade para Candidatos.

#LI-REMOTE

Read the full description
Operator GTM Program Manager | Revenue Operations at Gympass

Designs and deploys AI-powered automations, workflows, and data pipelines to optimize go-to-market operations and drive lead generation across sales and marketing teams.

Mid Remote Posted 1 day ago RemoteFirstJobs Product
What this role involves

Your wellbeing, our mission. Join a company shaping a healthier world.

GET TO KNOW US

At Wellhub we’re revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company.

We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally.

Join us in redefining the future of wellbeing!

THE OPPORTUNITY

We are hiring a GTM Program Manager in our New Markets area in Brazil! This is a Remote – Brazil position, meaning you can work from anywhere within the country. Please note that this role is only open to candidates in Brazil.

In this role, you will sit at the strategic intersection of Demand Generation, Revenue Operations, Marketing, and Technical teams. As an operational amplifier for our commercial organization, you will design, build, and optimize AI-powered automations, automated workflows, and data pipelines that power our outbound go-to-market motions and help Wellhub scale globally.

YOUR IMPACT

  • Automate GTM Infrastructure: Design and deploy AI-powered data enrichment systems and workflows (using tools like Clay, Zapier, n8n, Salesforce, and Salesloft) to identify Ideal Customer Profile (ICP) prospects and deliver high-intent leads directly to sales teams.
  • Drive Commercial Personalization: Build workflows that automate highly personalized messaging and deliver actionable account intelligence to SDRs and Closers to increase conversion rates.
  • Execute GTM Experiments: Drive, prioritize, and analyze A/B experiments and outbound pilots to accelerate regional pipeline generation and remove operational bottlenecks.
  • Act as Internal Operational Expert: Serve as the subject matter expert and day-to-day operator for Clay, Salesloft, and Salesforce across your designated region.
  • Cross-Functional Orchestration: Partner closely with Global Strategy, Sales Dev Directors, Marketing, and Revenue Ops leaders to track funnel performance, synthesize feedback loops, and influence regional commercial strategy.
  • Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

WHO YOU ARE

  • Communication & Collaboration: Excellent written and verbal communication skills in English, with proven ability to influence cross-functional stakeholders across international teams.
  • Technical Curiosity & Vibe Coding: Passionate about learning new tools, experimenting with AI tools (like Claude, Cursor, or AI Agents), and tinkering with automation platforms.
  • Relevant Experience: Proven track record in Revenue Operations, Sales Operations, Marketing Operations, Technical Product Management, or Project Management managing complex, multi-stakeholder initiatives.
  • Systems & Tooling Familiarity: Experience building workflows and automations using CRMs (Salesforce, HubSpot), sales engagement tools (Salesloft, Apollo), or orchestration platforms (Clay, n8n, Zapier, Make).
  • Commercial Bias & ROI Mindset: Relentlessly focused on practical outcomes—always asking “how will this workflow help an SDR validate more opportunities or close more deals?”
  • Experimental & Analytical: Comfortable testing hypotheses, analyzing data (SQL/Excel), validating signals, and navigating ambiguous requirements into structured, scalable processes.

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don’t match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that AI Tools expertise and Fluent English are mandatory requirements.

WHAT WE OFFER YOU

With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life.

Our flexible benefits program allows you to customize some of the benefits, according to your needs!

Our benefits include:

WELLHUB: Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.

WELLZ: A complete emotional wellbeing program with a unique approach. It offers personalized journeys that combine individual therapy sessions (52 per year) and on-demand content.

HEALTHCARE: Health, dental, and life insurance.

FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. When you join, use our home office reimbursement to set up your home office.

FLEXIBLE SCHEDULE: Flexibility for us isn’t just about where we work—it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines.

PAID TIME OFF: It’s important to take time away from work to recharge.Employees receive vacations after 6 months and additional 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + an extra holiday for your birthday!

PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled.

CAREER GROWTH: Access world-class platforms, participate in interactive sessions,  build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success.

CULTURE: You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters. Learn more about our shared culture and values here.

And to get a glimpse of life at Wellhub… Follow us on Instagram @lifeatwellhub and LinkedIn !

Diversity, Equity, and Belonging at Wellhub

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong.

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Our commitment to inclusion also extends to how we recognize and reward our people. We’re proud to be Syndio Fair Pay Certified, reflecting our ongoing dedication to equitable and fair pay practices across our global team. Read more about it here.

Questions on how we treat your personal data? See our Aviso de Privacidade para Candidatos.

#LI-REMOTE

Read the full description
Operator Go-To-Market Engineer at Gympass

Designs and deploys AI-powered automations, workflows, and data pipelines to optimize go-to-market operations and scale sales infrastructure across regions.

Mid Remote Posted 1 day ago RemoteFirstJobs Product
What this role involves

Your wellbeing, our mission. Join a company shaping a healthier world.

GET TO KNOW US

At Wellhub we’re revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company.

We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally.

Join us in redefining the future of wellbeing!

THE OPPORTUNITY

We are hiring a Go-To-Market Engineer in our New Markets area in Brazil! This is a Remote – Brazil position, meaning you can work from anywhere within the country. Please note that this role is only open to candidates in Brazil.

In this role, you will sit at the strategic intersection of Demand Generation, Revenue Operations, Marketing, and Technical teams. As an operational amplifier for our commercial organization, you will design, build, and optimize AI-powered automations, automated workflows, and data pipelines that power our outbound go-to-market motions and help Wellhub scale globally.

YOUR IMPACT

  • Automate GTM Infrastructure: Design and deploy AI-powered data enrichment systems and workflows (using tools like Clay, Zapier, n8n, Salesforce, and Salesloft) to identify Ideal Customer Profile (ICP) prospects and deliver high-intent leads directly to sales teams.
  • Drive Commercial Personalization: Build workflows that automate highly personalized messaging and deliver actionable account intelligence to SDRs and Closers to increase conversion rates.
  • Execute GTM Experiments: Drive, prioritize, and analyze A/B experiments and outbound pilots to accelerate regional pipeline generation and remove operational bottlenecks.
  • Act as Internal Operational Expert: Serve as the subject matter expert and day-to-day operator for Clay, Salesloft, and Salesforce across your designated region.
  • Cross-Functional Orchestration: Partner closely with Global Strategy, Sales Dev Directors, Marketing, and Revenue Ops leaders to track funnel performance, synthesize feedback loops, and influence regional commercial strategy.
  • Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

WHO YOU ARE

  • Communication & Collaboration: Excellent written and verbal communication skills in English, with proven ability to influence cross-functional stakeholders across international teams.
  • Technical Curiosity & Vibe Coding: Passionate about learning new tools, experimenting with AI tools (like Claude, Cursor, or AI Agents), and tinkering with automation platforms.
  • Relevant Experience: Proven track record in Revenue Operations, Sales Operations, Marketing Operations, Technical Product Management, or Project Management managing complex, multi-stakeholder initiatives.
  • Systems & Tooling Familiarity: Experience building workflows and automations using CRMs (Salesforce, HubSpot), sales engagement tools (Salesloft, Apollo), or orchestration platforms (Clay, n8n, Zapier, Make).
  • Commercial Bias & ROI Mindset: Relentlessly focused on practical outcomes—always asking “how will this workflow help an SDR validate more opportunities or close more deals?”
  • Experimental & Analytical: Comfortable testing hypotheses, analyzing data (SQL/Excel), validating signals, and navigating ambiguous requirements into structured, scalable processes.

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don’t match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that AI Tools expertise and Fluent English are mandatory requirements.

WHAT WE OFFER YOU

With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life.

Our flexible benefits program allows you to customize some of the benefits, according to your needs!

Our benefits include:

WELLHUB: Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.

WELLZ: A complete emotional wellbeing program with a unique approach. It offers personalized journeys that combine individual therapy sessions (52 per year) and on-demand content.

HEALTHCARE: Health, dental, and life insurance.

FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. When you join, use our home office reimbursement to set up your home office.

FLEXIBLE SCHEDULE: Flexibility for us isn’t just about where we work—it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines.

PAID TIME OFF: It’s important to take time away from work to recharge.Employees receive vacations after 6 months and additional 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + an extra holiday for your birthday!

PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled.

CAREER GROWTH: Access world-class platforms, participate in interactive sessions,  build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success.

CULTURE: You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters. Learn more about our shared culture and values here.

And to get a glimpse of life at Wellhub… Follow us on Instagram @lifeatwellhub and LinkedIn !

Diversity, Equity, and Belonging at Wellhub

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong.

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Our commitment to inclusion also extends to how we recognize and reward our people. We’re proud to be Syndio Fair Pay Certified, reflecting our ongoing dedication to equitable and fair pay practices across our global team. Read more about it here.

Questions on how we treat your personal data? See our Aviso de Privacidade para Candidatos.

#LI-REMOTE

Read the full description
Operator GTM Program Manager | Revenue Operations at Gympass

Designs and deploys AI-powered automations, data workflows, and GTM infrastructure to optimize lead generation and sales operations across regions.

Mid Remote Posted 1 day ago RemoteFirstJobs Product
What this role involves

Your wellbeing, our mission. Join a company shaping a healthier world.

GET TO KNOW US

At Wellhub we’re revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company.

We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally.

Join us in redefining the future of wellbeing!

THE OPPORTUNITY

We are hiring a GTM Program Manager in our New Markets area in Brazil! This is a Remote – Brazil position, meaning you can work from anywhere within the country. Please note that this role is only open to candidates in Brazil.

In this role, you will sit at the strategic intersection of Demand Generation, Revenue Operations, Marketing, and Technical teams. As an operational amplifier for our commercial organization, you will design, build, and optimize AI-powered automations, automated workflows, and data pipelines that power our outbound go-to-market motions and help Wellhub scale globally.

YOUR IMPACT

  • Automate GTM Infrastructure: Design and deploy AI-powered data enrichment systems and workflows (using tools like Clay, Zapier, n8n, Salesforce, and Salesloft) to identify Ideal Customer Profile (ICP) prospects and deliver high-intent leads directly to sales teams.
  • Drive Commercial Personalization: Build workflows that automate highly personalized messaging and deliver actionable account intelligence to SDRs and Closers to increase conversion rates.
  • Execute GTM Experiments: Drive, prioritize, and analyze A/B experiments and outbound pilots to accelerate regional pipeline generation and remove operational bottlenecks.
  • Act as Internal Operational Expert: Serve as the subject matter expert and day-to-day operator for Clay, Salesloft, and Salesforce across your designated region.
  • Cross-Functional Orchestration: Partner closely with Global Strategy, Sales Dev Directors, Marketing, and Revenue Ops leaders to track funnel performance, synthesize feedback loops, and influence regional commercial strategy.
  • Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

WHO YOU ARE

  • Communication & Collaboration: Excellent written and verbal communication skills in English, with proven ability to influence cross-functional stakeholders across international teams.
  • Technical Curiosity & Vibe Coding: Passionate about learning new tools, experimenting with AI tools (like Claude, Cursor, or AI Agents), and tinkering with automation platforms.
  • Relevant Experience: Proven track record in Revenue Operations, Sales Operations, Marketing Operations, Technical Product Management, or Project Management managing complex, multi-stakeholder initiatives.
  • Systems & Tooling Familiarity: Experience building workflows and automations using CRMs (Salesforce, HubSpot), sales engagement tools (Salesloft, Apollo), or orchestration platforms (Clay, n8n, Zapier, Make).
  • Commercial Bias & ROI Mindset: Relentlessly focused on practical outcomes—always asking “how will this workflow help an SDR validate more opportunities or close more deals?”
  • Experimental & Analytical: Comfortable testing hypotheses, analyzing data (SQL/Excel), validating signals, and navigating ambiguous requirements into structured, scalable processes.

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don’t match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that AI Tools expertise and Fluent English are mandatory requirements.

WHAT WE OFFER YOU

With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life.

Our flexible benefits program allows you to customize some of the benefits, according to your needs!

Our benefits include:

WELLHUB: Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.

WELLZ: A complete emotional wellbeing program with a unique approach. It offers personalized journeys that combine individual therapy sessions (52 per year) and on-demand content.

HEALTHCARE: Health, dental, and life insurance.

FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. When you join, use our home office reimbursement to set up your home office.

FLEXIBLE SCHEDULE: Flexibility for us isn’t just about where we work—it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines.

PAID TIME OFF: It’s important to take time away from work to recharge.Employees receive vacations after 6 months and additional 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + an extra holiday for your birthday!

PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled.

CAREER GROWTH: Access world-class platforms, participate in interactive sessions,  build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success.

CULTURE: You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters. Learn more about our shared culture and values here.

And to get a glimpse of life at Wellhub… Follow us on Instagram @lifeatwellhub and LinkedIn !

Diversity, Equity, and Belonging at Wellhub

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong.

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Our commitment to inclusion also extends to how we recognize and reward our people. We’re proud to be Syndio Fair Pay Certified, reflecting our ongoing dedication to equitable and fair pay practices across our global team. Read more about it here.

Questions on how we treat your personal data? See our Aviso de Privacidade para Candidatos.

#LI-REMOTE

Read the full description
Operator Airtable: Senior Solutions Architect- West Coast

Senior architect designs enterprise no-code solutions and agentic workflows, translating business processes into architectures where humans and AI agents operate together.

Senior Remote Posted 1 day ago We Work Remotely — Programming
What this role involves

Headquarters: Remote-US

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.

Work is being redesigned, and Airtable is built for that moment: the same platform humans run their most critical workflows on is where agents now operate alongside them. Professional Services is where that redesign happens.   The Senior Solutions Architect leads it. You hear a customer describe their problem and see the organizational design question underneath it. You bring a point of view early, design solutions that hold through delivery, and stay accountable for outcomes, not just recommendations. Depending on the engagement, you may own solution design, contribute to the build, lead delivery coordination, or all three.

What you'll do

  • Push to recommendations faster. Within the first engagements you are shaping direction and identifying where business processes need to change, not just mapping requirements. Enhanced handoffs and early POVs are how we create value at enterprise scale.
  • Recommend changes beyond the platform when the engagement calls for it: process redesign, workflow ownership, how work moves between teams and between humans and agents.
  • Design end-to-end solutions that translate existing enterprise workflows into architectures where humans and agents operate together.
  • Identify where agentic workflows create real leverage and design the handoffs that make them reliable in production.
  • Navigate organizational complexity: build coalitions, manage stakeholders with competing priorities, and find the internal champions who sustain momentum.
  • Create reusable solution patterns and reference architectures that extend impact beyond individual engagements.
  • Stay involved through delivery. Adapt the design as customer reality evolves. Hold accountability for what gets built.

Who you are

  • AI is embedded in how you work, not something you reach for on select tasks. You use AI tools to compress your own output: generating solution blueprints, structuring discovery, drafting documentation, prototyping automation logic. You have designed agentic workflows in practice, making decisions about model selection, prompt architecture, human-in-the-loop checkpoints, and where AI should not be trusted without oversight. You walk into a customer engagement and immediately identify where agentic systems create leverage versus where they introduce risk the customer isn't ready to manage.
  • You have a business process transformation background. You have led engagements where the deliverable was a change in how an organization operates, not just a software deployment.
  • 7+ years in client-facing delivery, consulting, or enterprise transformation, with a track record of leading complex engagements at VP and C-suite level.
  • Professional services or management consulting background. You know what it means to deliver to a statement of work and be accountable for outcomes.
  • You communicate across the full room: C-level sponsors, technical stakeholders, and the business SMEs whose daily work is changing. You know what each audience needs to hear and how to earn their trust.
  • You hear what a customer is not saying as clearly as what they are, and you bring a point of view on what they should do, not just what the options are.
  • Enterprise scale: thousands of users, multi-business unit complexity, compliance and security requirements that shape what can be built and when.

Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant. 

VEVRAA-Federal Contractor

If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.

Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience.

Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out Life at Airtable.

For work locations in the San Francisco Bay Area, Seattle, Los Angeles, and New York, the on-target earnings range for this role is:$170,000—$236,900 USDFor all other work locations (including remote), the on-target earnings range for this role is:$153,000—$213,200 USD

Please see our Privacy Notice for details regarding Airtable’s collection and use of personal data relating to the application and recruitment process by clicking here.

For applicants that live in or have a link to Australia, please see this Privacy Collection Statement for details regarding Airtable's collection and use of personal data relating to the application and recruitment process.

Stay Safe from Job Scams
All official Airtable communication will come from an @airtable.com email address. We will never ask you to share sensitive information or purchase equipment during the hiring process. If in doubt, contact us at hr@airtable.com. Learn more about avoiding job scams here.

To apply: https://weworkremotely.com/remote-jobs/airtable-senior-solutions-architect-west-coast

Read the full description
Operator AI Solutions Engineer (Internal Agents & Workflow Automation, Remote, USA) at M-Files

Builds, deploys, and operates AI-enabled internal tools and agents that automate workflows across business functions like Sales, Marketing, and Customer Success.

Mid Remote Posted 2 days ago RemoteFirstJobs Product
What this role involves

APPLICATION WINDOW: We encourage you to apply if interested. We will review applications on a rolling basis and keep candidates informed on next steps.

We recognize that job searching can sometimes feel uncertain. As we engage with candidates and continue to evaluate our needs, this role may evolve to ensure strong alignment between the opportunity, the market, and long-term success.

We are committed to a thoughtful and transparent process and will keep candidates informed along the way. Thank you for considering M-Files as your next career move.

Who We Are

M-Files is redefining how work gets done. Our context-first document management system offers purpose-built business use cases—spanning universal and industry-specific workflows—to enable secure collaboration, automate processes, and ensure governance.

Unlike traditional systems, M-Files organizes content around the context of your business, connecting documents to related people, projects, and transactions. With our unique metadata-driven architecture, organizations can model content in line with their business processes, unify information across silos, and apply AI at scale. The result is greater productivity, reduced risk, and smarter, faster decisions for over 6,000 customers in 100+ countries.

At M-Files, our Guiding Principles unite us across diverse cultures and personalities:

  1. Make It Happen – We set bold goals, take ownership, learn from mistakes, and relentlessly pursue results.
  2. Help Others – We lead with kindness, assume good intentions, hold one another accountable, and celebrate wins together.
  3. Love Customers – We put customers and partners at the heart of everything, delivering value with respect, fairness, and speed.

To learn more about us we encourage you to visit our company page.

To learn more about how we became a Certified Great Place to Work visit, Working at M-Files | Great Place to Work.

Summary of the Role

M-Files is building a company-wide capability to operationalize AI, turning promising LLM prototypes into secure, reliable, maintainable internal tools that materially improve how teams work. This role sits within the Internal AI Solution Development team and functions as a hands-on builder, partnering with business leaders across Sales, Marketing, Revenue Operations, Customer Success, and other business functions to identify high-value workflows that can be accelerated with AI, reshape the underlying processes where needed, and build, deploy, and operate AI-enabled solutions end-to-end.

This is not a traditional product software engineering role, nor is it a RevOps analytics role. Instead, it is an execution-oriented AI engineering role embedded in the business. You’ll move quickly from problem definition to production, building intelligent agents and workflow automations while applying the appropriate security, governance, risk controls, and compliance expectations required for internal systems at scale.

You will leverage AI-assisted development tools as part of your daily workflow to accelerate delivery while maintaining quality, reliability, and long-term maintainability.

Success in this role comes from understanding how people work, redesigning processes where appropriate, and building AI-powered solutions that teams genuinely adopt, not simply delivering technical prototypes.

What You Will Be Doing / Responsibilities and Duties

Discover & Shape High-Value AI Opportunities

  • Partner with functional leaders across Sales, Marketing, Revenue Operations, Customer Success, and other business functions to identify workflows where AI can remove friction, reduce cycle time, improve accuracy, or strengthen compliance.
  • Map the current-state process, identify bottlenecks and failure modes, and redesign the process to be automation-ready by clarifying inputs, outputs, decision points, data sources, controls, and ownership.
  • Define success metrics such as time saved, error reduction, throughput, adoption, and auditability, and translate business goals into a clear build plan.

Build Internal AI Agents & Automation Tools (End-to-End Ownership)

  • Design and implement internal agents and agentic workflows using modern LLM patterns, including tool use/function calling, retrieval-augmented generation where needed, structured outputs, orchestration, and human-in-the-loop checkpoints.
  • Build whole-product solutions including lightweight UX, service/API layers, integrations, data access, automation triggers, and connections into business systems such as CRM, marketing automation, customer success platforms, and other internal applications as appropriate to the use case.
  • Integrate systems through APIs, authentication, structured data formats, and webhooks to enable agents to reliably read data and trigger actions.
  • Use AI-assisted development techniques to speed delivery while sustaining maintainability, readability, and quality.

Operate, Maintain & Scale (Production Mindset)

  • Own reliability, including monitoring, alerting, logging, incident response, and continuous improvement.
  • Establish repeatable patterns for onboarding new workflows and scaling existing ones through templates, shared components, evaluation harnesses, and documentation.
  • Create and maintain runbooks and lightweight training so internal teams can confidently adopt and use solutions.

Risk, Control, Oversight, Security & Compliance by Design

  • Implement appropriate guardrails including data minimization, access controls, secrets management, safe prompt and tooling patterns, output validation, and traceability.
  • Ensure solutions meet internal security and compliance expectations, including audit readiness, change management discipline, clear ownership, and relevant data privacy and consent requirements.
  • Maintain clear documentation of how systems work, what data they access, and how associated risks are mitigated.

Cross-Functional Coordination

  • Coordinate across Business Technology, IT/Security, Legal/Privacy, and functional subject matter experts to design, approve, deploy, and drive adoption of AI-enabled solutions across the business.
  • Communicate progress through clear, concise updates and manage tradeoffs between speed and rigor.

Outcomes to Be Achieved

  • A portfolio of high-impact internal AI agents deployed into real business workflows, including Sales, Marketing, Revenue Operations, and Customer Success, with measurable business outcomes.
  • A scalable operating model for internal AI, including reusable components, clear governance, and a predictable path from idea to production.
  • Reduced process friction through AI and thoughtful process redesign, not AI bolted onto broken workflows.
  • High trust in outputs through appropriate controls, auditability, and operational reliability.

Required Qualifications

  • Demonstrated ability to build and maintain end-to-end software from design through build, deployment, and ongoing operation, with strong engineering fundamentals.
  • Proficiency in at least one modern programming language such as Python, TypeScript, C#, or Node.js, with comfort learning additional technologies as needed.
  • Practical experience integrating systems via APIs, authentication, and structured data formats.
  • Strong ability to work with non-technical stakeholders, translate ambiguous problems into clear specifications, iterate quickly, and drive adoption.
  • Familiarity with one or more business functions such as Sales, Marketing, Revenue Operations, or Customer Success, and an interest in designing AI solutions that improve how those teams work.

GTM Domain Context We Value

  • Experience integrating business or GTM systems through APIs and webhooks, including CRM, marketing automation, sales engagement, customer success/support platforms, ERP, or similar enterprise applications.
  • Familiarity with how GTM workflows and data operate across areas such as leads, accounts, opportunities, activities, customer engagement, and support processes.
  • Comfort working with marketing, sales, and customer data, including considerations around data quality, enrichment, privacy, and consent.

Technical Foundations We Value

  • Experience building cloud-based services and applying strong engineering practices such as CI/CD, source control, test automation, and operational monitoring.
  • Comfort with secure and scalable platform concepts including networking, identity, secrets management, and infrastructure automation.
  • Experience or strong interest in AI-assisted development as part of daily engineering practice.

LLM / Agent Capabilities (Core to This Role)

  • Hands-on experience building LLM-powered tools and agents, including prompting, tool use/function calling, retrieval where appropriate, agent orchestration frameworks, and evaluation/quality approaches.
  • Ability to design safe and predictable AI systems through validation, fallbacks, human-in-the-loop approaches, and clear failure handling.

Preferred

  • Familiarity with enterprise security and compliance expectations, including access controls, audit trails, change management, and data governance.
  • Experience modernizing processes with a Lean or operational-improvement mindset and designing systems that align with how teams actually work.
  • Experience building internal tools that drive adoption across multiple business or GTM functions.

Working Style / What Success Looks Like Here

  • You are low ego, high output: you can operate independently while collaborating naturally and bringing others along.
  • You can move fast without being reckless: you understand where to be scrappy and where additional rigor is required.
  • You care about outcomes: automation only matters if it meaningfully changes how people work and improves the metrics that matter.

Participation in our Recruitment Process:

  • To Be Determined
  • Typical interview processes including initial screening w/ a Recruiter, meeting with Hiring Manager (VP, Commercial Operations & Technology), and other internal team members the role may closely interact with

By joining M-Files, you will have the opportunity to contribute to our success and growth while developing your own expertise and helping build the AI capability that changes how our teams work every day.

M-Files is a global company with Finnish roots, built around a product we are proud of.

Our guiding principles, Make It Happen, Help Others, Love Customers, are reflected in how we work every day, with transparency and strong team spirit at the core of our culture.

What We Offer:

  • As remote enabled company our employees enjoy the flexibility to establish their own life/work balance
  • Matching 401K Plan (25% of employee’s contribution up to the IRS max)
  • Health insurance (PPO and HDHP/HSA plans offered)
  • Dental insurance
  • Vision insurance
  • Life insurance (1x employee salary)
  • Short-term disability (employer paid)
  • Long-term disability (employer paid)
  • Flexible Spending Plan (medical and dependent)
Read the full description
Operator (fluent English) CX Operations Consultant (Azerbaijan, remote) at SupportYourApp

Evaluates client support platforms, develops AI readiness assessments, and designs automation strategies to optimize customer support operations using AI-powered tools.

Mid Remote Posted 2 days ago RemoteFirstJobs Product
What this role involves

Who are we?

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1500+ people in our international community.

We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.

About the role:

We are looking for a CX Operations Consultant to join our community — someone passionate about transforming business processes into intelligent, automated solutions and applying AI in real operational environments.

Sounds exciting? There’s more to come 💛

What you will do:

  • Evaluate clients’ existing customer support platforms (Zendesk, Freshdesk, Intercom, etc.) and assess the maturity of their automation and AI feature usage;
  • Develop AI readiness assessments and roadmaps that outline current-state gaps, target-state vision, and a phased implementation plan;
  • Identify and recommend AI-powered solutions such as chatbots, NLP-driven ticket classification, auto-triage systems, and agent assist tools to improve efficiency and customer experience;
  • Conduct structured discovery and audit sessions with clients to assess current operations, including ticketing workflows, SLAs, and key performance metrics (CSAT, FCR, AHT, response times);
  • Design scalable workflow and automation strategies tailored to each client’s support operations, technology stack, and business goals.;
  • Translate technical findings and data-driven insights into clear, actionable recommendations and executive-ready deliverables for both technical and non-technical stakeholders;
  • Analyze support workflows, ticket categories, volume patterns, and escalation paths to identify inefficiencies, bottlenecks, and high-impact automation opportunities;
  • Stay current on emerging AI technologies, vendor capabilities, and best practices in customer support automation to advise clients on innovation opportunities.

What you need to succeed in this role:

  • Fluency in English;
  • 1+ year of professional experience in designing AI-driven customer support automation and workflow optimization strategies;
  • Strong understanding of customer support operations (ticketing workflows, SLAs, KPIs like CSAT, FCR, AHT);
  • Hands-on experience with platforms such as Zendesk, Freshdesk, and Intercom, including their automation and AI features;
  • Solid knowledge of AI applications in customer support (chatbots, NLP, auto-triage, agent assist tools);
  • Strong analytical skills to identify automation opportunities and inefficiencies;
  • Experience designing scalable workflows and automation strategies.

Will be an advantage:

  • Basic technical understanding of integrations, APIs, and support system architecture;
  • Experience running structured discovery/audit sessions to analyze support workflows, ticket categories, and volumes;
  • Understanding of how to assess and prioritize initiatives based on ROI and business impact;
  • Experience translating findings into clear, actionable recommendations.

Benefits and Perks:

  • Providing services during business hours;
  • Opportunity to cooperate fully remotely;
  • Inclusive international environment;
  • Compensation in USD;
  • Rewards for referring friends;
  • Balance between project workload and personal time, but also – internal health policy;
  • Responsive leadership interested in your growth and long-lasting cooperation;
  • Greenhouse conditions for self-development;
  • A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Are you passionate about connecting systems and driving intelligent automation? Do you thrive in fast-paced environments where you can analyze workflows, implement AI solutions, and collaborate with teams to deliver scalable, high-impact results?

Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .

Internal job code:2LT

Read the full description
Operator (fluent English) CX Solutions Consultant (Uzbekistan, remote) at SupportYourApp

Evaluates client support platforms, designs AI automation strategies, and recommends AI-powered solutions like chatbots and ticket classification systems to optimize customer support operations.

Mid Remote Posted 2 days ago RemoteFirstJobs Product
What this role involves

Who are we?

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1500+ people in our international community.

We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.

About the role:

We are looking for a CX Solutions Consultant to join our community — someone passionate about transforming business processes into intelligent, automated solutions and applying AI in real operational environments.

Sounds exciting? There’s more to come 💛

What you will do:

  • Evaluate clients’ existing customer support platforms (Zendesk, Freshdesk, Intercom, etc.) and assess the maturity of their automation and AI feature usage;
  • Develop AI readiness assessments and roadmaps that outline current-state gaps, target-state vision, and a phased implementation plan;
  • Identify and recommend AI-powered solutions such as chatbots, NLP-driven ticket classification, auto-triage systems, and agent assist tools to improve efficiency and customer experience;
  • Conduct structured discovery and audit sessions with clients to assess current operations, including ticketing workflows, SLAs, and key performance metrics (CSAT, FCR, AHT, response times);
  • Design scalable workflow and automation strategies tailored to each client’s support operations, technology stack, and business goals.;
  • Translate technical findings and data-driven insights into clear, actionable recommendations and executive-ready deliverables for both technical and non-technical stakeholders;
  • Analyze support workflows, ticket categories, volume patterns, and escalation paths to identify inefficiencies, bottlenecks, and high-impact automation opportunities;
  • Stay current on emerging AI technologies, vendor capabilities, and best practices in customer support automation to advise clients on innovation opportunities.

What you need to succeed in this role:

  • Fluency in English;
  • 1+ year of professional experience in designing AI-driven customer support automation and workflow optimization strategies;
  • Strong understanding of customer support operations (ticketing workflows, SLAs, KPIs like CSAT, FCR, AHT);
  • Hands-on experience with platforms such as Zendesk, Freshdesk, and Intercom, including their automation and AI features;
  • Solid knowledge of AI applications in customer support (chatbots, NLP, auto-triage, agent assist tools);
  • Strong analytical skills to identify automation opportunities and inefficiencies;
  • Experience designing scalable workflows and automation strategies.

Will be an advantage:

  • Basic technical understanding of integrations, APIs, and support system architecture;
  • Experience running structured discovery/audit sessions to analyze support workflows, ticket categories, and volumes;
  • Understanding of how to assess and prioritize initiatives based on ROI and business impact;
  • Experience translating findings into clear, actionable recommendations.

Benefits and Perks:

  • Providing services during business hours;
  • Opportunity to cooperate fully remotely;
  • Inclusive international environment;
  • Compensation in USD;
  • Rewards for referring friends;
  • Balance between project workload and personal time, but also – internal health policy;
  • Responsive leadership interested in your growth and long-lasting cooperation;
  • Greenhouse conditions for self-development;
  • A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Are you passionate about connecting systems and driving intelligent automation? Do you thrive in fast-paced environments where you can analyze workflows, implement AI solutions, and collaborate with teams to deliver scalable, high-impact results?

Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .

Internal job code:2LT

Read the full description
Operator (fluent English) CX Operations Consultant (Armenia, remote) at SupportYourApp

Evaluates client support platforms, designs AI automation roadmaps, and recommends AI-powered solutions like chatbots and ticket classification systems to optimize customer support operations.

Mid Remote Posted 2 days ago RemoteFirstJobs Product
What this role involves

Who are we?

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1500+ people in our international community.

We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.

About the role:

We are looking for a CX Operations Consultant to join our community — someone passionate about transforming business processes into intelligent, automated solutions and applying AI in real operational environments.

Sounds exciting? There’s more to come 💛

What you will do:

  • Evaluate clients’ existing customer support platforms (Zendesk, Freshdesk, Intercom, etc.) and assess the maturity of their automation and AI feature usage;
  • Develop AI readiness assessments and roadmaps that outline current-state gaps, target-state vision, and a phased implementation plan;
  • Identify and recommend AI-powered solutions such as chatbots, NLP-driven ticket classification, auto-triage systems, and agent assist tools to improve efficiency and customer experience;
  • Conduct structured discovery and audit sessions with clients to assess current operations, including ticketing workflows, SLAs, and key performance metrics (CSAT, FCR, AHT, response times);
  • Design scalable workflow and automation strategies tailored to each client’s support operations, technology stack, and business goals.;
  • Translate technical findings and data-driven insights into clear, actionable recommendations and executive-ready deliverables for both technical and non-technical stakeholders;
  • Analyze support workflows, ticket categories, volume patterns, and escalation paths to identify inefficiencies, bottlenecks, and high-impact automation opportunities;
  • Stay current on emerging AI technologies, vendor capabilities, and best practices in customer support automation to advise clients on innovation opportunities.

What you need to succeed in this role:

  • Fluency in English;
  • 1+ year of professional experience in designing AI-driven customer support automation and workflow optimization strategies;
  • Strong understanding of customer support operations (ticketing workflows, SLAs, KPIs like CSAT, FCR, AHT);
  • Hands-on experience with platforms such as Zendesk, Freshdesk, and Intercom, including their automation and AI features;
  • Solid knowledge of AI applications in customer support (chatbots, NLP, auto-triage, agent assist tools);
  • Strong analytical skills to identify automation opportunities and inefficiencies;
  • Experience designing scalable workflows and automation strategies.

Will be an advantage:

  • Basic technical understanding of integrations, APIs, and support system architecture;
  • Experience running structured discovery/audit sessions to analyze support workflows, ticket categories, and volumes;
  • Understanding of how to assess and prioritize initiatives based on ROI and business impact;
  • Experience translating findings into clear, actionable recommendations.

Benefits and Perks:

  • Providing services during business hours;
  • Opportunity to cooperate fully remotely;
  • Inclusive international environment;
  • Compensation in USD;
  • Rewards for referring friends;
  • Balance between project workload and personal time, but also – internal health policy;
  • Responsive leadership interested in your growth and long-lasting cooperation;
  • Greenhouse conditions for self-development;
  • A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Are you passionate about connecting systems and driving intelligent automation? Do you thrive in fast-paced environments where you can analyze workflows, implement AI solutions, and collaborate with teams to deliver scalable, high-impact results?

Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .

Internal job code:2LT

Read the full description
Operator (fluent English) CX Solutions Consultant (LATAM, remote) at SupportYourApp

Evaluates client support platforms, designs AI automation strategies, and recommends intelligent solutions like chatbots and auto-triage systems to optimize customer support operations.

Mid Remote Posted 2 days ago RemoteFirstJobs Product
What this role involves

Who are we?

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1500+ people in our international community.

We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.

About the role:

We are looking for a CX Solutions Consultant to join our community — someone passionate about transforming business processes into intelligent, automated solutions and applying AI in real operational environments.

Sounds exciting? There’s more to come 💛

What you will do:

  • Evaluate clients’ existing customer support platforms (Zendesk, Freshdesk, Intercom, etc.) and assess the maturity of their automation and AI feature usage;
  • Develop AI readiness assessments and roadmaps that outline current-state gaps, target-state vision, and a phased implementation plan;
  • Identify and recommend AI-powered solutions such as chatbots, NLP-driven ticket classification, auto-triage systems, and agent assist tools to improve efficiency and customer experience;
  • Conduct structured discovery and audit sessions with clients to assess current operations, including ticketing workflows, SLAs, and key performance metrics (CSAT, FCR, AHT, response times);
  • Design scalable workflow and automation strategies tailored to each client’s support operations, technology stack, and business goals.;
  • Translate technical findings and data-driven insights into clear, actionable recommendations and executive-ready deliverables for both technical and non-technical stakeholders;
  • Analyze support workflows, ticket categories, volume patterns, and escalation paths to identify inefficiencies, bottlenecks, and high-impact automation opportunities;
  • Stay current on emerging AI technologies, vendor capabilities, and best practices in customer support automation to advise clients on innovation opportunities.

What you need to succeed in this role:

  • Fluency in English;
  • 1+ year of professional experience in designing AI-driven customer support automation and workflow optimization strategies;
  • Strong understanding of customer support operations (ticketing workflows, SLAs, KPIs like CSAT, FCR, AHT);
  • Hands-on experience with platforms such as Zendesk, Freshdesk, and Intercom, including their automation and AI features;
  • Solid knowledge of AI applications in customer support (chatbots, NLP, auto-triage, agent assist tools);
  • Strong analytical skills to identify automation opportunities and inefficiencies;
  • Experience designing scalable workflows and automation strategies.

Will be an advantage:

  • Basic technical understanding of integrations, APIs, and support system architecture;
  • Experience running structured discovery/audit sessions to analyze support workflows, ticket categories, and volumes;
  • Understanding of how to assess and prioritize initiatives based on ROI and business impact;
  • Experience translating findings into clear, actionable recommendations.

Benefits and Perks:

  • Providing services during business hours;
  • Opportunity to cooperate fully remotely;
  • Inclusive international environment;
  • Compensation in USD;
  • Rewards for referring friends;
  • Balance between project workload and personal time, but also – internal health policy;
  • Responsive leadership interested in your growth and long-lasting cooperation;
  • Greenhouse conditions for self-development;
  • A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Are you passionate about connecting systems and driving intelligent automation? Do you thrive in fast-paced environments where you can analyze workflows, implement AI solutions, and collaborate with teams to deliver scalable, high-impact results?

Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .

Internal job code:2LT

Read the full description
Operator (fluent English) CX Operations Consultant (Kazakhstan, remote) at SupportYourApp

Evaluates client support platforms, designs AI automation strategies, and recommends AI-powered solutions like chatbots and ticket classification systems to optimize customer support operations.

Mid Remote Posted 2 days ago RemoteFirstJobs Product
What this role involves

Who are we?

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1500+ people in our international community.

We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.

About the role:

We are looking for a CX Operations Consultant to join our community — someone passionate about transforming business processes into intelligent, automated solutions and applying AI in real operational environments.

Sounds exciting? There’s more to come 💛

What you will do:

  • Evaluate clients’ existing customer support platforms (Zendesk, Freshdesk, Intercom, etc.) and assess the maturity of their automation and AI feature usage;
  • Develop AI readiness assessments and roadmaps that outline current-state gaps, target-state vision, and a phased implementation plan;
  • Identify and recommend AI-powered solutions such as chatbots, NLP-driven ticket classification, auto-triage systems, and agent assist tools to improve efficiency and customer experience;
  • Conduct structured discovery and audit sessions with clients to assess current operations, including ticketing workflows, SLAs, and key performance metrics (CSAT, FCR, AHT, response times);
  • Design scalable workflow and automation strategies tailored to each client’s support operations, technology stack, and business goals.;
  • Translate technical findings and data-driven insights into clear, actionable recommendations and executive-ready deliverables for both technical and non-technical stakeholders;
  • Analyze support workflows, ticket categories, volume patterns, and escalation paths to identify inefficiencies, bottlenecks, and high-impact automation opportunities;
  • Stay current on emerging AI technologies, vendor capabilities, and best practices in customer support automation to advise clients on innovation opportunities.

What you need to succeed in this role:

  • Fluency in English;
  • 1+ year of professional experience in designing AI-driven customer support automation and workflow optimization strategies;
  • Strong understanding of customer support operations (ticketing workflows, SLAs, KPIs like CSAT, FCR, AHT);
  • Hands-on experience with platforms such as Zendesk, Freshdesk, and Intercom, including their automation and AI features;
  • Solid knowledge of AI applications in customer support (chatbots, NLP, auto-triage, agent assist tools);
  • Strong analytical skills to identify automation opportunities and inefficiencies;
  • Experience designing scalable workflows and automation strategies.

Will be an advantage:

  • Basic technical understanding of integrations, APIs, and support system architecture;
  • Experience running structured discovery/audit sessions to analyze support workflows, ticket categories, and volumes;
  • Understanding of how to assess and prioritize initiatives based on ROI and business impact;
  • Experience translating findings into clear, actionable recommendations.

Benefits and Perks:

  • Providing services during business hours;
  • Opportunity to cooperate fully remotely;
  • Inclusive international environment;
  • Compensation in USD;
  • Rewards for referring friends;
  • Balance between project workload and personal time, but also – internal health policy;
  • Responsive leadership interested in your growth and long-lasting cooperation;
  • Greenhouse conditions for self-development;
  • A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Are you passionate about connecting systems and driving intelligent automation? Do you thrive in fast-paced environments where you can analyze workflows, implement AI solutions, and collaborate with teams to deliver scalable, high-impact results?

Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .

Internal job code:2LT

Read the full description
Operator AI Solutions Engineer (Internal Agents & Workflow Automation, Remote, USA) at M-Files

Builds, deploys, and operates AI-enabled internal tools and workflow automation solutions across business functions using LLMs and agents.

Mid Remote Posted 2 days ago RemoteFirstJobs Product
What this role involves

APPLICATION WINDOW: We encourage you to apply if interested. We will review applications on a rolling basis and keep candidates informed on next steps.

We recognize that job searching can sometimes feel uncertain. As we engage with candidates and continue to evaluate our needs, this role may evolve to ensure strong alignment between the opportunity, the market, and long-term success.

We are committed to a thoughtful and transparent process and will keep candidates informed along the way. Thank you for considering M-Files as your next career move.

Who We Are

M-Files is redefining how work gets done. Our context-first document management system offers purpose-built business use cases—spanning universal and industry-specific workflows—to enable secure collaboration, automate processes, and ensure governance.

Unlike traditional systems, M-Files organizes content around the context of your business, connecting documents to related people, projects, and transactions. With our unique metadata-driven architecture, organizations can model content in line with their business processes, unify information across silos, and apply AI at scale. The result is greater productivity, reduced risk, and smarter, faster decisions for over 6,000 customers in 100+ countries.

At M-Files, our Guiding Principles unite us across diverse cultures and personalities:

  1. Make It Happen – We set bold goals, take ownership, learn from mistakes, and relentlessly pursue results.
  2. Help Others – We lead with kindness, assume good intentions, hold one another accountable, and celebrate wins together.
  3. Love Customers – We put customers and partners at the heart of everything, delivering value with respect, fairness, and speed.

To learn more about us we encourage you to visit our company page.

To learn more about how we became a Certified Great Place to Work visit, Working at M-Files | Great Place to Work.

Summary of the Role

M-Files is building a company-wide capability to operationalize AI, turning promising LLM prototypes into secure, reliable, maintainable internal tools that materially improve how teams work. This role sits within the Internal AI Solution Development team and functions as a hands-on builder, partnering with business leaders across Sales, Marketing, Revenue Operations, Customer Success, and other business functions to identify high-value workflows that can be accelerated with AI, reshape the underlying processes where needed, and build, deploy, and operate AI-enabled solutions end-to-end.

This is not a traditional product software engineering role, nor is it a RevOps analytics role. Instead, it is an execution-oriented AI engineering role embedded in the business. You’ll move quickly from problem definition to production, building intelligent agents and workflow automations while applying the appropriate security, governance, risk controls, and compliance expectations required for internal systems at scale.

You will leverage AI-assisted development tools as part of your daily workflow to accelerate delivery while maintaining quality, reliability, and long-term maintainability.

Success in this role comes from understanding how people work, redesigning processes where appropriate, and building AI-powered solutions that teams genuinely adopt, not simply delivering technical prototypes.

What You Will Be Doing / Responsibilities and Duties

Discover & Shape High-Value AI Opportunities

  • Partner with functional leaders across Sales, Marketing, Revenue Operations, Customer Success, and other business functions to identify workflows where AI can remove friction, reduce cycle time, improve accuracy, or strengthen compliance.
  • Map the current-state process, identify bottlenecks and failure modes, and redesign the process to be automation-ready by clarifying inputs, outputs, decision points, data sources, controls, and ownership.
  • Define success metrics such as time saved, error reduction, throughput, adoption, and auditability, and translate business goals into a clear build plan.

Build Internal AI Agents & Automation Tools (End-to-End Ownership)

  • Design and implement internal agents and agentic workflows using modern LLM patterns, including tool use/function calling, retrieval-augmented generation where needed, structured outputs, orchestration, and human-in-the-loop checkpoints.
  • Build whole-product solutions including lightweight UX, service/API layers, integrations, data access, automation triggers, and connections into business systems such as CRM, marketing automation, customer success platforms, and other internal applications as appropriate to the use case.
  • Integrate systems through APIs, authentication, structured data formats, and webhooks to enable agents to reliably read data and trigger actions.
  • Use AI-assisted development techniques to speed delivery while sustaining maintainability, readability, and quality.

Operate, Maintain & Scale (Production Mindset)

  • Own reliability, including monitoring, alerting, logging, incident response, and continuous improvement.
  • Establish repeatable patterns for onboarding new workflows and scaling existing ones through templates, shared components, evaluation harnesses, and documentation.
  • Create and maintain runbooks and lightweight training so internal teams can confidently adopt and use solutions.

Risk, Control, Oversight, Security & Compliance by Design

  • Implement appropriate guardrails including data minimization, access controls, secrets management, safe prompt and tooling patterns, output validation, and traceability.
  • Ensure solutions meet internal security and compliance expectations, including audit readiness, change management discipline, clear ownership, and relevant data privacy and consent requirements.
  • Maintain clear documentation of how systems work, what data they access, and how associated risks are mitigated.

Cross-Functional Coordination

  • Coordinate across Business Technology, IT/Security, Legal/Privacy, and functional subject matter experts to design, approve, deploy, and drive adoption of AI-enabled solutions across the business.
  • Communicate progress through clear, concise updates and manage tradeoffs between speed and rigor.

Outcomes to Be Achieved

  • A portfolio of high-impact internal AI agents deployed into real business workflows, including Sales, Marketing, Revenue Operations, and Customer Success, with measurable business outcomes.
  • A scalable operating model for internal AI, including reusable components, clear governance, and a predictable path from idea to production.
  • Reduced process friction through AI and thoughtful process redesign, not AI bolted onto broken workflows.
  • High trust in outputs through appropriate controls, auditability, and operational reliability.

Required Qualifications

  • Demonstrated ability to build and maintain end-to-end software from design through build, deployment, and ongoing operation, with strong engineering fundamentals.
  • Proficiency in at least one modern programming language such as Python, TypeScript, C#, or Node.js, with comfort learning additional technologies as needed.
  • Practical experience integrating systems via APIs, authentication, and structured data formats.
  • Strong ability to work with non-technical stakeholders, translate ambiguous problems into clear specifications, iterate quickly, and drive adoption.
  • Familiarity with one or more business functions such as Sales, Marketing, Revenue Operations, or Customer Success, and an interest in designing AI solutions that improve how those teams work.

GTM Domain Context We Value

  • Experience integrating business or GTM systems through APIs and webhooks, including CRM, marketing automation, sales engagement, customer success/support platforms, ERP, or similar enterprise applications.
  • Familiarity with how GTM workflows and data operate across areas such as leads, accounts, opportunities, activities, customer engagement, and support processes.
  • Comfort working with marketing, sales, and customer data, including considerations around data quality, enrichment, privacy, and consent.

Technical Foundations We Value

  • Experience building cloud-based services and applying strong engineering practices such as CI/CD, source control, test automation, and operational monitoring.
  • Comfort with secure and scalable platform concepts including networking, identity, secrets management, and infrastructure automation.
  • Experience or strong interest in AI-assisted development as part of daily engineering practice.

LLM / Agent Capabilities (Core to This Role)

  • Hands-on experience building LLM-powered tools and agents, including prompting, tool use/function calling, retrieval where appropriate, agent orchestration frameworks, and evaluation/quality approaches.
  • Ability to design safe and predictable AI systems through validation, fallbacks, human-in-the-loop approaches, and clear failure handling.

Preferred

  • Familiarity with enterprise security and compliance expectations, including access controls, audit trails, change management, and data governance.
  • Experience modernizing processes with a Lean or operational-improvement mindset and designing systems that align with how teams actually work.
  • Experience building internal tools that drive adoption across multiple business or GTM functions.

Working Style / What Success Looks Like Here

  • You are low ego, high output: you can operate independently while collaborating naturally and bringing others along.
  • You can move fast without being reckless: you understand where to be scrappy and where additional rigor is required.
  • You care about outcomes: automation only matters if it meaningfully changes how people work and improves the metrics that matter.

Participation in our Recruitment Process:

  • To Be Determined
  • Typical interview processes including initial screening w/ a Recruiter, meeting with Hiring Manager (VP, Commercial Operations & Technology), and other internal team members the role may closely interact with

By joining M-Files, you will have the opportunity to contribute to our success and growth while developing your own expertise and helping build the AI capability that changes how our teams work every day.

M-Files is a global company with Finnish roots, built around a product we are proud of.

Our guiding principles, Make It Happen, Help Others, Love Customers, are reflected in how we work every day, with transparency and strong team spirit at the core of our culture.

What We Offer:

  • As remote enabled company our employees enjoy the flexibility to establish their own life/work balance
  • Matching 401K Plan (25% of employee’s contribution up to the IRS max)
  • Health insurance (PPO and HDHP/HSA plans offered)
  • Dental insurance
  • Vision insurance
  • Life insurance (1x employee salary)
  • Short-term disability (employer paid)
  • Long-term disability (employer paid)
  • Flexible Spending Plan (medical and dependent)
Read the full description
Operator (fluent English) CX Operations Consultant (Azerbaijan, remote) at SupportYourApp

Evaluates client support platforms, assesses AI readiness, and designs automation strategies to optimize customer support operations and workflows.

Mid Remote Posted 2 days ago RemoteFirstJobs Product
What this role involves

Who are we?

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1500+ people in our international community.

We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.

About the role:

We are looking for a CX Operations Consultant to join our community — someone passionate about transforming business processes into intelligent, automated solutions and applying AI in real operational environments.

Sounds exciting? There’s more to come 💛

What you will do:

  • Evaluate clients’ existing customer support platforms (Zendesk, Freshdesk, Intercom, etc.) and assess the maturity of their automation and AI feature usage;
  • Develop AI readiness assessments and roadmaps that outline current-state gaps, target-state vision, and a phased implementation plan;
  • Identify and recommend AI-powered solutions such as chatbots, NLP-driven ticket classification, auto-triage systems, and agent assist tools to improve efficiency and customer experience;
  • Conduct structured discovery and audit sessions with clients to assess current operations, including ticketing workflows, SLAs, and key performance metrics (CSAT, FCR, AHT, response times);
  • Design scalable workflow and automation strategies tailored to each client’s support operations, technology stack, and business goals.;
  • Translate technical findings and data-driven insights into clear, actionable recommendations and executive-ready deliverables for both technical and non-technical stakeholders;
  • Analyze support workflows, ticket categories, volume patterns, and escalation paths to identify inefficiencies, bottlenecks, and high-impact automation opportunities;
  • Stay current on emerging AI technologies, vendor capabilities, and best practices in customer support automation to advise clients on innovation opportunities.

What you need to succeed in this role:

  • Fluency in English;
  • 1+ year of professional experience in designing AI-driven customer support automation and workflow optimization strategies;
  • Strong understanding of customer support operations (ticketing workflows, SLAs, KPIs like CSAT, FCR, AHT);
  • Hands-on experience with platforms such as Zendesk, Freshdesk, and Intercom, including their automation and AI features;
  • Solid knowledge of AI applications in customer support (chatbots, NLP, auto-triage, agent assist tools);
  • Strong analytical skills to identify automation opportunities and inefficiencies;
  • Experience designing scalable workflows and automation strategies.

Will be an advantage:

  • Basic technical understanding of integrations, APIs, and support system architecture;
  • Experience running structured discovery/audit sessions to analyze support workflows, ticket categories, and volumes;
  • Understanding of how to assess and prioritize initiatives based on ROI and business impact;
  • Experience translating findings into clear, actionable recommendations.

Benefits and Perks:

  • Providing services during business hours;
  • Opportunity to cooperate fully remotely;
  • Inclusive international environment;
  • Compensation in USD;
  • Rewards for referring friends;
  • Balance between project workload and personal time, but also – internal health policy;
  • Responsive leadership interested in your growth and long-lasting cooperation;
  • Greenhouse conditions for self-development;
  • A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Are you passionate about connecting systems and driving intelligent automation? Do you thrive in fast-paced environments where you can analyze workflows, implement AI solutions, and collaborate with teams to deliver scalable, high-impact results?

Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .

Internal job code:2LT

Read the full description
Operator (fluent English) CX Solutions Consultant (Uzbekistan, remote) at SupportYourApp

Evaluates client support platforms, designs AI automation strategies, and implements intelligent support solutions like chatbots and ticket classification systems.

Mid Remote Posted 2 days ago RemoteFirstJobs Product
What this role involves

Who are we?

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1500+ people in our international community.

We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.

About the role:

We are looking for a CX Solutions Consultant to join our community — someone passionate about transforming business processes into intelligent, automated solutions and applying AI in real operational environments.

Sounds exciting? There’s more to come 💛

What you will do:

  • Evaluate clients’ existing customer support platforms (Zendesk, Freshdesk, Intercom, etc.) and assess the maturity of their automation and AI feature usage;
  • Develop AI readiness assessments and roadmaps that outline current-state gaps, target-state vision, and a phased implementation plan;
  • Identify and recommend AI-powered solutions such as chatbots, NLP-driven ticket classification, auto-triage systems, and agent assist tools to improve efficiency and customer experience;
  • Conduct structured discovery and audit sessions with clients to assess current operations, including ticketing workflows, SLAs, and key performance metrics (CSAT, FCR, AHT, response times);
  • Design scalable workflow and automation strategies tailored to each client’s support operations, technology stack, and business goals.;
  • Translate technical findings and data-driven insights into clear, actionable recommendations and executive-ready deliverables for both technical and non-technical stakeholders;
  • Analyze support workflows, ticket categories, volume patterns, and escalation paths to identify inefficiencies, bottlenecks, and high-impact automation opportunities;
  • Stay current on emerging AI technologies, vendor capabilities, and best practices in customer support automation to advise clients on innovation opportunities.

What you need to succeed in this role:

  • Fluency in English;
  • 1+ year of professional experience in designing AI-driven customer support automation and workflow optimization strategies;
  • Strong understanding of customer support operations (ticketing workflows, SLAs, KPIs like CSAT, FCR, AHT);
  • Hands-on experience with platforms such as Zendesk, Freshdesk, and Intercom, including their automation and AI features;
  • Solid knowledge of AI applications in customer support (chatbots, NLP, auto-triage, agent assist tools);
  • Strong analytical skills to identify automation opportunities and inefficiencies;
  • Experience designing scalable workflows and automation strategies.

Will be an advantage:

  • Basic technical understanding of integrations, APIs, and support system architecture;
  • Experience running structured discovery/audit sessions to analyze support workflows, ticket categories, and volumes;
  • Understanding of how to assess and prioritize initiatives based on ROI and business impact;
  • Experience translating findings into clear, actionable recommendations.

Benefits and Perks:

  • Providing services during business hours;
  • Opportunity to cooperate fully remotely;
  • Inclusive international environment;
  • Compensation in USD;
  • Rewards for referring friends;
  • Balance between project workload and personal time, but also – internal health policy;
  • Responsive leadership interested in your growth and long-lasting cooperation;
  • Greenhouse conditions for self-development;
  • A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Are you passionate about connecting systems and driving intelligent automation? Do you thrive in fast-paced environments where you can analyze workflows, implement AI solutions, and collaborate with teams to deliver scalable, high-impact results?

Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .

Internal job code:2LT

Read the full description
Operator (fluent English) CX Operations Consultant (Armenia, remote) at SupportYourApp

Evaluates client support platforms, designs AI readiness assessments, and recommends automation solutions like chatbots and ticket classification systems to optimize customer support operations.

Mid Remote Posted 2 days ago RemoteFirstJobs Product
What this role involves

Who are we?

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1500+ people in our international community.

We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.

About the role:

We are looking for a CX Operations Consultant to join our community — someone passionate about transforming business processes into intelligent, automated solutions and applying AI in real operational environments.

Sounds exciting? There’s more to come 💛

What you will do:

  • Evaluate clients’ existing customer support platforms (Zendesk, Freshdesk, Intercom, etc.) and assess the maturity of their automation and AI feature usage;
  • Develop AI readiness assessments and roadmaps that outline current-state gaps, target-state vision, and a phased implementation plan;
  • Identify and recommend AI-powered solutions such as chatbots, NLP-driven ticket classification, auto-triage systems, and agent assist tools to improve efficiency and customer experience;
  • Conduct structured discovery and audit sessions with clients to assess current operations, including ticketing workflows, SLAs, and key performance metrics (CSAT, FCR, AHT, response times);
  • Design scalable workflow and automation strategies tailored to each client’s support operations, technology stack, and business goals.;
  • Translate technical findings and data-driven insights into clear, actionable recommendations and executive-ready deliverables for both technical and non-technical stakeholders;
  • Analyze support workflows, ticket categories, volume patterns, and escalation paths to identify inefficiencies, bottlenecks, and high-impact automation opportunities;
  • Stay current on emerging AI technologies, vendor capabilities, and best practices in customer support automation to advise clients on innovation opportunities.

What you need to succeed in this role:

  • Fluency in English;
  • 1+ year of professional experience in designing AI-driven customer support automation and workflow optimization strategies;
  • Strong understanding of customer support operations (ticketing workflows, SLAs, KPIs like CSAT, FCR, AHT);
  • Hands-on experience with platforms such as Zendesk, Freshdesk, and Intercom, including their automation and AI features;
  • Solid knowledge of AI applications in customer support (chatbots, NLP, auto-triage, agent assist tools);
  • Strong analytical skills to identify automation opportunities and inefficiencies;
  • Experience designing scalable workflows and automation strategies.

Will be an advantage:

  • Basic technical understanding of integrations, APIs, and support system architecture;
  • Experience running structured discovery/audit sessions to analyze support workflows, ticket categories, and volumes;
  • Understanding of how to assess and prioritize initiatives based on ROI and business impact;
  • Experience translating findings into clear, actionable recommendations.

Benefits and Perks:

  • Providing services during business hours;
  • Opportunity to cooperate fully remotely;
  • Inclusive international environment;
  • Compensation in USD;
  • Rewards for referring friends;
  • Balance between project workload and personal time, but also – internal health policy;
  • Responsive leadership interested in your growth and long-lasting cooperation;
  • Greenhouse conditions for self-development;
  • A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Are you passionate about connecting systems and driving intelligent automation? Do you thrive in fast-paced environments where you can analyze workflows, implement AI solutions, and collaborate with teams to deliver scalable, high-impact results?

Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .

Internal job code:2LT

Read the full description
Operator (fluent English) CX Solutions Consultant (LATAM, remote) at SupportYourApp

Evaluates client support platforms, designs AI automation strategies, and recommends AI-powered solutions like chatbots and ticket classification systems to optimize customer support operations.

Mid Remote Posted 2 days ago RemoteFirstJobs Product
What this role involves

Who are we?

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1500+ people in our international community.

We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.

About the role:

We are looking for a CX Solutions Consultant to join our community — someone passionate about transforming business processes into intelligent, automated solutions and applying AI in real operational environments.

Sounds exciting? There’s more to come 💛

What you will do:

  • Evaluate clients’ existing customer support platforms (Zendesk, Freshdesk, Intercom, etc.) and assess the maturity of their automation and AI feature usage;
  • Develop AI readiness assessments and roadmaps that outline current-state gaps, target-state vision, and a phased implementation plan;
  • Identify and recommend AI-powered solutions such as chatbots, NLP-driven ticket classification, auto-triage systems, and agent assist tools to improve efficiency and customer experience;
  • Conduct structured discovery and audit sessions with clients to assess current operations, including ticketing workflows, SLAs, and key performance metrics (CSAT, FCR, AHT, response times);
  • Design scalable workflow and automation strategies tailored to each client’s support operations, technology stack, and business goals.;
  • Translate technical findings and data-driven insights into clear, actionable recommendations and executive-ready deliverables for both technical and non-technical stakeholders;
  • Analyze support workflows, ticket categories, volume patterns, and escalation paths to identify inefficiencies, bottlenecks, and high-impact automation opportunities;
  • Stay current on emerging AI technologies, vendor capabilities, and best practices in customer support automation to advise clients on innovation opportunities.

What you need to succeed in this role:

  • Fluency in English;
  • 1+ year of professional experience in designing AI-driven customer support automation and workflow optimization strategies;
  • Strong understanding of customer support operations (ticketing workflows, SLAs, KPIs like CSAT, FCR, AHT);
  • Hands-on experience with platforms such as Zendesk, Freshdesk, and Intercom, including their automation and AI features;
  • Solid knowledge of AI applications in customer support (chatbots, NLP, auto-triage, agent assist tools);
  • Strong analytical skills to identify automation opportunities and inefficiencies;
  • Experience designing scalable workflows and automation strategies.

Will be an advantage:

  • Basic technical understanding of integrations, APIs, and support system architecture;
  • Experience running structured discovery/audit sessions to analyze support workflows, ticket categories, and volumes;
  • Understanding of how to assess and prioritize initiatives based on ROI and business impact;
  • Experience translating findings into clear, actionable recommendations.

Benefits and Perks:

  • Providing services during business hours;
  • Opportunity to cooperate fully remotely;
  • Inclusive international environment;
  • Compensation in USD;
  • Rewards for referring friends;
  • Balance between project workload and personal time, but also – internal health policy;
  • Responsive leadership interested in your growth and long-lasting cooperation;
  • Greenhouse conditions for self-development;
  • A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Are you passionate about connecting systems and driving intelligent automation? Do you thrive in fast-paced environments where you can analyze workflows, implement AI solutions, and collaborate with teams to deliver scalable, high-impact results?

Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .

Internal job code:2LT

Read the full description
Operator (fluent English) CX Operations Consultant (Kazakhstan, remote) at SupportYourApp

Evaluates client support platforms, designs AI automation strategies, and recommends AI-powered solutions like chatbots and ticket classification systems to optimize customer support operations.

Mid Remote Posted 2 days ago RemoteFirstJobs Product
What this role involves

Who are we?

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1500+ people in our international community.

We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.

About the role:

We are looking for a CX Operations Consultant to join our community — someone passionate about transforming business processes into intelligent, automated solutions and applying AI in real operational environments.

Sounds exciting? There’s more to come 💛

What you will do:

  • Evaluate clients’ existing customer support platforms (Zendesk, Freshdesk, Intercom, etc.) and assess the maturity of their automation and AI feature usage;
  • Develop AI readiness assessments and roadmaps that outline current-state gaps, target-state vision, and a phased implementation plan;
  • Identify and recommend AI-powered solutions such as chatbots, NLP-driven ticket classification, auto-triage systems, and agent assist tools to improve efficiency and customer experience;
  • Conduct structured discovery and audit sessions with clients to assess current operations, including ticketing workflows, SLAs, and key performance metrics (CSAT, FCR, AHT, response times);
  • Design scalable workflow and automation strategies tailored to each client’s support operations, technology stack, and business goals.;
  • Translate technical findings and data-driven insights into clear, actionable recommendations and executive-ready deliverables for both technical and non-technical stakeholders;
  • Analyze support workflows, ticket categories, volume patterns, and escalation paths to identify inefficiencies, bottlenecks, and high-impact automation opportunities;
  • Stay current on emerging AI technologies, vendor capabilities, and best practices in customer support automation to advise clients on innovation opportunities.

What you need to succeed in this role:

  • Fluency in English;
  • 1+ year of professional experience in designing AI-driven customer support automation and workflow optimization strategies;
  • Strong understanding of customer support operations (ticketing workflows, SLAs, KPIs like CSAT, FCR, AHT);
  • Hands-on experience with platforms such as Zendesk, Freshdesk, and Intercom, including their automation and AI features;
  • Solid knowledge of AI applications in customer support (chatbots, NLP, auto-triage, agent assist tools);
  • Strong analytical skills to identify automation opportunities and inefficiencies;
  • Experience designing scalable workflows and automation strategies.

Will be an advantage:

  • Basic technical understanding of integrations, APIs, and support system architecture;
  • Experience running structured discovery/audit sessions to analyze support workflows, ticket categories, and volumes;
  • Understanding of how to assess and prioritize initiatives based on ROI and business impact;
  • Experience translating findings into clear, actionable recommendations.

Benefits and Perks:

  • Providing services during business hours;
  • Opportunity to cooperate fully remotely;
  • Inclusive international environment;
  • Compensation in USD;
  • Rewards for referring friends;
  • Balance between project workload and personal time, but also – internal health policy;
  • Responsive leadership interested in your growth and long-lasting cooperation;
  • Greenhouse conditions for self-development;
  • A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Are you passionate about connecting systems and driving intelligent automation? Do you thrive in fast-paced environments where you can analyze workflows, implement AI solutions, and collaborate with teams to deliver scalable, high-impact results?

Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .

Internal job code:2LT

Read the full description
Operator Senior Manager, AI Corporate Engineering at Vanta

Leads a team building and managing Vanta's internal AI platform infrastructure, including access controls, cost management, and governance for company-wide AI tool adoption.

Lead Posted 3 days ago RemoteFirstJobs Product
What this role involves

At Vanta, our mission is to help businesses earn and prove trust.We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.

Vanta’s Corporate Engineering team is the infrastructure layer that keeps 1,500+ people connected, secure, and moving fast. AI is now central to how that happens, and this role leads the team that owns the backbone underneath it.

Corporate Engineering owns the shared AI platform for Vanta’s internal systems: identity and access for AI tools, cost visibility and controls, sanctioned tooling and guardrails, and the enablement that helps people use those tools well. We do not own product AI, which stays with Engineering, and we do not replace the AI work happening inside individual departments. We build the engineering layer that makes all of it safer, cheaper, and better supported.

The company has moved fast. AI assistant use is widespread across every function, MCP infrastructure is live and self-serve company-wide, internal apps ship on a hosted platform, and AI spend has grown to the point where attribution and guardrails genuinely matter. What does not exist yet is a single owner for that platform layer. That is this role.

As Sr. Manager, AI Engineering, you will lead a small, senior team, write the charter for what Corporate Engineering owns versus enables, and build the platform that lets the rest of Vanta adopt AI quickly without accumulating cost, risk, or duplication.

What you’ll do as a Senior Manager, AI Corporate Engineering at Vanta:

  • Lead, coach, and grow a senior team spanning platform engineering and technical program management. Set clear direction, hold a high bar, and give the team explicit permission to push back with data.

  • Own the AI access layer end to end: identity and authentication for AI tools, connector and integration allowlisting, tiered permissions by function, and guardrails that make adoption safe by default rather than safe by exception.

  • Own AI cost engineering. Build attribution down to team and individual, right-size model selection to actual need, make agent and automation spend traceable, and set budget thresholds and alerting in partnership with Finance.

  • Own the MCP layer for internal tools end to end, including commissioning, decommissioning, governance, and the downstream impact assessment that has to happen before a migration ships rather than after it breaks.

  • Own the paved path for internal applications: a golden-path deployment pattern, sensible defaults including private-by-default, lifecycle and decommissioning policy so unused apps retire themselves, and a build-versus-buy framework that keeps people from rebuilding tools we already own.

  • Build the enablement layer that turns adoption into impact: a skills and agent registry that cuts duplication, an evaluation framework for internal AI usage, and technical enablement on sanctioned tools that goes beyond provisioning access.

  • Write and hold the charter. Define what Corporate Engineering owns, what it enables, and how work enters the team, then convene the cross-functional forum that keeps departmental AI efforts coordinated rather than duplicated.

  • Partner across Engineering, GRC, Security, Data, Finance, and People. Several of the levers this role depends on sit in those organizations, so the job is to coordinate and influence rather than override.

How to be successful in this role:

  • Experience standing up an internal AI or developer platform function rather than inheriting a mature one. You have written the charter, defined intake, and built the roadmap from a blank page.

  • The ability to hold scope. You can take a commitment that was made without scoping or resourcing, land a bounded first version, and decline the rest without it reading as abdication.

  • Fluency in AI cost engineering: usage attribution, model right-sizing, token economics, agent cost traceability, and the difference between a hard limit and a useful guardrail.

  • An enablement-first instinct. Your default question is how to make something safe to self-serve. When you do have to decline access, you always explain why and offer an alternative path to the same visibility.

  • Hands-on technical depth across LLM platform tooling, agent and MCP architecture, identity and OAuth, CI/CD, and infrastructure as code. Enough to review a design honestly and tell the difference between real risk and reported progress.

  • Comfort building for an audience that is no longer only engineers. A growing share of the people shipping internal tools are not developers, and the platform has to work for them without lowering the security bar.

  • Data governance fluency in a regulated environment. You know what should never enter a prompt, a repository, or a third-party tool, and you can make that judgment fast without becoming the bottleneck.

  • Comfort operating through influence. Product AI, security policy, data platform, and budget authority all sit in partner organizations.

  • 8+ years in platform, infrastructure, or systems engineering, including 3+ years managing and developing engineers, ideally at a company that scaled through a significant headcount inflection.

  • Must be authorized to work in the U.S. without the need for current or future employer sponsorship.

  • Open to using AI to amplify their skills and strengthen their work, demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact.

What you can expect as a Vanta’n:

  • Industry-competitive salary and equity

  • Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans

  • 16 weeks paid Parental Leave for all new parents

  • Health & wellness stipend

  • Remote workspace, internet, and cellphone stipend

  • Commuter benefits for team members who report to the SF and NYC office

  • Family planning benefits

  • Matching 401(k) contribution with immediate vesting

  • Flexible PTO policy, plus 80 hours of Sick Time

  • 11 company-paid holidays

  • Virtual team building activities, lunch and learns, and other company-wide events!

  • Offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney

To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors and may vary based on candidate location, skills, depth of work experience, and relevant licenses/credentials.

#LI-remote

At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.

About Vanta

We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world’s leading Trust Management Platform, our vision remains unchanged.

Now more than ever, making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that’s real-time and transparent.

Referral Instructions

If you are being referred for the role, please contact that person to apply on your behalf.

Read the full description