Fleetworthy offers the only complete technology suite for fleet readiness, uniting safety and compliance, toll management, and weigh station bypass solutions. We help fleets streamline operations, control costs, and operate with confidence.

Trusted by 75% of the top fleets in North America, Fleetworthy offers the most adopted toll management solution and largest weigh station bypass network. Going beyond regulatory requirements, our safety and compliance capabilities strengthen safety programs and enable proactive audit readiness. We support millions of vehicles and drivers and are recognized across the industry for innovation and leadership.

Fleetworthy is shaping the future of fleet readiness with AI-enabled, connected fleet technology that keeps drivers safe, fleets compliant, and operations running at peak efficiency. Learn more at fleetworthy.com.

Job Purpose

The Provider Ops Coordinator utilizes expertise in the tolling industry to review and bring to closure escalated customer issues utilizing our customer relationship management (CRM) software. They will also identify areas of opportunity to minimize revenue loss, and violations, and share feedback with product and development to improve processes. In this role, the coordinator will also help troubleshoot complex customer issues with agencies to improve the customer experience without adversely impacting provider relationships.

Essential Duties and Responsibilities

• Performs and recommends actions to resolve customer issues that are rooted in provider data or processes.
• Provides analysis and research into customer issues that require in-depth data investigation.
• Collaborates and liaises with Fleetworthy operations and providers to assist in defining of technical requirements and providing domain expertise in pursuit of issue closure and continuous process improvements.
• Collaborate and liaise with the Operations, Development and Product to make recommendations for solutions or improvements that can be accomplished through new technology and/or alternative uses of existing technology.
• Engages with customers on as needed basis.
• Maintains broad knowledge about company’s services.

Experience and Competencies

• 1+ years’ experience in toll or transportation role in similar environment (preferred)
• Intermediate Excel skills
• Excellent time management skills
• Ability to manage multiple priorities with strict attention to detail
• Strong analytical skills with ability to utilize problem solving skills for issues and inquiries
• Excellent interpersonal skills with the ability to communicate effectively and professionally with internal and external customers
• Ability to work independently as well as collaboratively in a team
• Continually contribute to cohesive team environment
• Possesses and demonstrates Fleetworthy’s Core Competencies and Values

Fleetworthy is committed to fostering a diverse and inclusive culture that is respectful and welcoming of individual differences. We are proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or maternity status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations.

Fleetworthy offers the only complete technology suite for fleet readiness, uniting safety and compliance, toll management, and weigh station bypass solutions. We help fleets streamline operations, control costs, and operate with confidence.

Trusted by 75% of the top fleets in North America, Fleetworthy offers the most adopted toll management solution and largest weigh station bypass network. Going beyond regulatory requirements, our safety and compliance capabilities strengthen safety programs and enable proactive audit readiness. We support millions of vehicles and drivers and are recognized across the industry for innovation and leadership.

Fleetworthy is shaping the future of fleet readiness with AI-enabled, connected fleet technology that keeps drivers safe, fleets compliant, and operations running at peak efficiency. Learn more at fleetworthy.com.

Job Purpose

The Business Operations Coordinator is an entry-level, high-potential role built for a natural systems thinker — someone who’s energized by figuring out how the pieces of a complex process connect. Using our CRM and internal data and reporting tools, the Coordinator investigates escalated customer and provider partner issues, digs past the symptom to find the root cause, and partners with toll agencies and internal teams to fix not just the individual case but the process behind it.

Deep tolling industry knowledge isn’t required on day one — strong analytical instincts and a comfort with technology and data are. This role is designed to build both, developing the Coordinator into a go-to technical troubleshooter within Business Operations.

Essential Duties and Responsibilities

• Investigates escalated customer and provider issues using CRM and internal data tools, tracing each issue to its root cause rather than treating symptoms alone.

• Approaches problems systemically — mapping how provider data, agency processes, and internal workflows connect to identify where breakdowns actually start.

• Analyzes case and usage data to spot patterns across issues, surfacing recurring problems and revenue-loss or violation risk before they grow.

• Collaborates and liaises with Operations and providers to help define technical requirements and provide domain expertise in pursuit of issue closure and continuous process improvement.

• Partners with Operations, Development, and Product to recommend fixes — a process change, a new report or dashboard, or a product enhancement — accomplished through new technology or alternative use of existing technology.

• Documents findings and recommendations clearly enough for teammates, managers, and product owners to act on.

• Engages with customers on an as-needed basis.

• Maintains broad knowledge about the company’s services.

Please note this job description is not designed to cover or contain a comprehensive listing of task activities and/or duties that are required of the employee for this job. Responsibilities and activities may change at any time with or without notice.

Experience and Competencies

This is an entry-level position — we’re hiring for mindset and potential, not a resume.

• No prior tolling or transportation experience required (helpful, but not necessary).

• A natural systems thinker: curious about how things connect, and comfortable pulling on a thread until an issue makes sense.

• Comfortable with technology and data:willing to work in spreadsheets, CRM records, and reports to find answers; basic Excel skills expected, more is a plus.

• Strong analytical and problem-solving instincts; able to break a complex issue into parts and reason through it methodically.

• Excellent time management skills and the ability to manage multiple priorities with strict attention to detail.

• Excellent interpersonal skills, with the ability to communicate effectively and professionally with internal and external customers.

• Ability to work independently as well as collaboratively in a team.

• Continually contributes to a cohesive team environment.

• Possesses and demonstrates Fleetworthy Core Values.

Fleetworthy is committed to fostering a diverse and inclusive culture that is respectful and welcoming of individual differences. We are proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or maternity status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations.

Fleetworthy offers the only complete technology suite for fleet readiness, uniting safety and compliance, toll management, and weigh station bypass solutions. We help fleets streamline operations, control costs, and operate with confidence.

Trusted by 75% of the top fleets in North America, Fleetworthy offers the most adopted toll management solution and largest weigh station bypass network. Going beyond regulatory requirements, our safety and compliance capabilities strengthen safety programs and enable proactive audit readiness. We support millions of vehicles and drivers and are recognized across the industry for innovation and leadership.

Fleetworthy is shaping the future of fleet readiness with AI-enabled, connected fleet technology that keeps drivers safe, fleets compliant, and operations running at peak efficiency. Learn more at fleetworthy.com.

Job Purpose

The Business Operations Coordinator is an entry-level, high-potential role built for a natural systems thinker — someone who’s energized by figuring out how the pieces of a complex process connect. Using our CRM and internal data and reporting tools, the Coordinator investigates escalated customer and provider partner issues, digs past the symptom to find the root cause, and partners with toll agencies and internal teams to fix not just the individual case but the process behind it.

Deep tolling industry knowledge isn’t required on day one — strong analytical instincts and a comfort with technology and data are. This role is designed to build both, developing the Coordinator into a go-to technical troubleshooter within Business Operations.

Essential Duties and Responsibilities

• Investigates escalated customer and provider issues using CRM and internal data tools, tracing each issue to its root cause rather than treating symptoms alone.

• Approaches problems systemically — mapping how provider data, agency processes, and internal workflows connect to identify where breakdowns actually start.

• Analyzes case and usage data to spot patterns across issues, surfacing recurring problems and revenue-loss or violation risk before they grow.

• Collaborates and liaises with Operations and providers to help define technical requirements and provide domain expertise in pursuit of issue closure and continuous process improvement.

• Partners with Operations, Development, and Product to recommend fixes — a process change, a new report or dashboard, or a product enhancement — accomplished through new technology or alternative use of existing technology.

• Documents findings and recommendations clearly enough for teammates, managers, and product owners to act on.

• Engages with customers on an as-needed basis.

• Maintains broad knowledge about the company’s services.

Please note this job description is not designed to cover or contain a comprehensive listing of task activities and/or duties that are required of the employee for this job. Responsibilities and activities may change at any time with or without notice.

Experience and Competencies

This is an entry-level position — we’re hiring for mindset and potential, not a resume.

• No prior tolling or transportation experience required (helpful, but not necessary).

• A natural systems thinker: curious about how things connect, and comfortable pulling on a thread until an issue makes sense.

• Comfortable with technology and data:willing to work in spreadsheets, CRM records, and reports to find answers; basic Excel skills expected, more is a plus.

• Strong analytical and problem-solving instincts; able to break a complex issue into parts and reason through it methodically.

• Excellent time management skills and the ability to manage multiple priorities with strict attention to detail.

• Excellent interpersonal skills, with the ability to communicate effectively and professionally with internal and external customers.

• Ability to work independently as well as collaboratively in a team.

• Continually contributes to a cohesive team environment.

• Possesses and demonstrates Fleetworthy Core Values.

Fleetworthy is committed to fostering a diverse and inclusive culture that is respectful and welcoming of individual differences. We are proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or maternity status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations.

ABOUT THE ROLE:

Our pharmacy benefit management (PBM) offering represents an important growth area for Rightway. Helping clients better manage pharmacy spend to make drugs more affordable for their employees and dependents is critical to their business sustainability. Rightway is responsible for designing, building, and operating a new-to-the-world PBM model based on our core tenets: fairness & transparency, unlocking the supply chain, supporting the physician-patient relationship, and utilizing navigation to empower consumers.

The PBM Operations Associate is a member of the Rightway Data Operations team, reporting to the Manager, Data Operations. This role provides day-to-day support of eligibility, accumulator, and claims extract file feeds and data — ensuring files are received, processed, and delivered accurately and on time.

WHAT YOU’LL DO:

• Support the execution of eligibility and accumulator file feeds and interfaces, from implementation through ongoing operations and maintenance.
• Support claims extract file feeds, helping ensure data is accurate, complete, and delivered to external stakeholders on schedule.
• Serve as a day-to-day resource for eligibility, accumulator, and claims extract data needs.
• Collaborate with engineering, client success, implementations, benefit administration, and other internal stakeholders to ensure eligibility, accumulator, and claims extract functions operate in accordance with requirements.
• Monitor downstream vendor feeds (e.g., ID card fulfillment) and third-party integrations (e.g., health plans, TPAs, medical vendors) to help ensure deliverables are met on time; escalate and assist in troubleshooting issues as they arise.
• Perform research and support troubleshooting of day-to-day inquiries or issues related to eligibility, accumulators, and claims extract/data feeds.
• Maintain accurate, up-to-date documentation of eligibility, accumulator, and claims extract processes and internal controls.
• Additional responsibilities may be assigned as business needs evolve. Please note that during peak seasons, such as open enrollment and plan renewals, this role may require additional hours to help meet critical deadlines.

WHO YOU ARE:

• Bachelor’s degree preferred. Relevant experience considered for exceptional candidates.
• 2-4 years of experience in healthcare operations, PBM, health plan, or data/eligibility operations; entry-level candidates with strong analytical skills are encouraged to apply.
• Detail-oriented, organized, strong sense of ownership, ability to work in a fast-paced environment with shifting priorities, comfortable learning new systems and platforms, consultative with internal and external stakeholders.
• Working knowledge of Excel; ability to research and troubleshoot data discrepancies; eligibility, accumulator, or claims file feed experience.

COMPENSATION: $65,000 - $85,000 annually, in addition to bonus and equity.

Compensation offered will be determined by geographic location, experience, and qualifications.

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment.

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $200mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our core values:

1. We are human, first Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

2. We redefine what is possible We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

3. We debate then commit We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

4. We cultivate grit Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

5. We seek to delight Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.

Rightway is proud to be an Equal Opportunity Employer that believes in the strength of diverse thought, beliefs, backgrounds, and education. We foster an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis protected by applicable law. All employment decisions are based on merit, qualifications, need, and performance.

We Make Remote Work Remarkable • TopTalent from LatAm

Hello! We are GoFasti, a Talent-as-a-Service. GoFasti bridges the gap between world-class developers and designers from LatAm and first-class companies around the globe.

We need an English-fluent PART-TIME Administrative & Social Media Assistant, based in Latin America, available to work remotely.

We are looking for someone with exceptional communication and relationship-building skills, who embraces changes while maintaining strong attention to detail. An interested and proactive person, who’s constantly learning and improving their skills.

Are you the one we are looking for?

Responsibilities:

• Provide general administrative support to the organization.

• Schedule and coordinate meetings, training sessions, and other activities.

• Set up Zoom meetings and share meeting links and relevant information with participants.

• Help coordinate communication with participants, partners, and community members.

• Support the organization of WhatsApp groups and other communication channels.

• Assist with coordinating upcoming programs, events, and training sessions.

• Help keep schedules, tasks, and organizational activities organized and on track.

• Take administrative tasks off the founder’s plate so she can focus on fundraising and organizational growth.

• Schedule social media posts using the organization’s scheduling tools.

• Prepare and organize content according to an established posting schedule.

• Understand how content will appear on platforms such as LinkedIn.

• Assist with basic social media coordination and organization.

• Follow existing content and posting guidelines provided by the organization.

• Work closely with the organization’s founder to understand priorities and upcoming needs.

• Take initiative in identifying administrative tasks that can be handled independently.

• Maintain clear communication and follow through on assigned tasks.

• Adapt responsibilities as the organization grows and additional support is needed.

Requirements:

• 1 Year of experience as an administrative assistant, virtual assistant, coordinator, or similar role.

• Some hands-on experience with social media management or scheduling.

• Basic understanding of how posts appear on platforms such as LinkedIn.

• Experience scheduling meetings and working with tools such as Zoom.

• Strong organizational and time-management skills.

• Excellent written and verbal communication skills.

• Ability to work independently while also taking direction and feedback.

• Proactive, dependable, and detail-oriented.

• Comfortable working in a flexible, evolving nonprofit environment.

• English: C1 or equivalent professional proficiency.

It’s a plus:

• Experience supporting nonprofit organizations, community programs, education, or mission-driven organizations.

• Experience managing WhatsApp groups or online communities.

• Experience coordinating virtual events, trainings, or programs.

• Familiarity with Google Workspace and similar productivity tools.

• Basic knowledge of LinkedIn and other social media platforms.

Compensation:

• The salary range offered for this position part- time (10H/W) varies from (USD) $200 - $300 per month, depending on seniority and skillset.

• This position is for a part time contract, through a payroll platform.

• The talent will work remotely allocated at our client.

Here are the steps for this process:

Application review/approval > Screening interview with GoFasti’s team > We build and send your profile to our client > Profile review/approval by client > Interview with the client > Hiring and onboarding.

Once you apply for the job, our team will review your resume. If it meets the requirements, we will contact you and move forward in the process.

Note for Candidates Approached Directly:

If you were contacted directly by a member of our team and are interested in this opportunity, please do not apply through this link. Instead, reach out to the person who contacted you to coordinate a meeting.

Thank you!

Account Service Coordinator The Account Service Coordinator is responsible for supporting the Accounts team by providing operational assistance to the Account Managers.

Company Description

About IQEQ

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.  We employ a global workforce of 6,500+ people across 24 jurisdictions and have assets under administration (AUA) exceeding US$857 billion. We work with 13 of the world’s top-15 private equity firms.

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.

We’re driven by our Group purpose, to power people and possibilities.

Job Description

This role is fully remote within the UK

As a administrator, you will support the administration of a diverse portfolio of international private clients, ensuring the accurate and timely delivery of trust administration services. Working alongside experienced professionals, you will build strong client relationships, maintain high service standards, and contribute to the smooth day-to-day operation of the team while developing your technical knowledge and expertise.

What You’ll Do

• You will administer a portfolio of trust and private client entities, ensuring all client deliverables are completed accurately and on time.
• You will build and maintain strong relationships with clients and internal stakeholders while delivering a high standard of client service.
• You will maintain accurate client records, prepare documentation, and ensure all activities comply with internal policies and regulatory requirements.
• You will collaborate with colleagues to support day-to-day trust administration, identify process improvements, and contribute to operational efficiency.
• You will develop technical knowledge through ongoing learning and support senior team members with client projects and administrative activities.

What we offer

• Base Salary: Competitive pay based on role, qualifications, experience, and market standards
• Annual Bonus: Performance-based discretionary bonus paid annually
• Referral Rewards: Bonus for employees who successfully refer candidates
• Pension Contributions: Employer contributes 7%–12% of basic salary depending on level
• Insurance Benefits: Medical, dental, life assurance, and income protection coverage
• Additional Benefits: Paid leave, hybrid working, wellness programs, and recognition schemes

Qualifications

• You have experience in a similar role and can apply relevant knowledge effectively.
• You communicate clearly and professionally, both verbally and in writing.
• You are flexible and work effectively as part of a team.
• You can prioritize multiple tasks and manage competing deadlines efficiently.
• You work accurately under pressure, demonstrating strong analytical skills and attention to detail.

Additional Information

Our commitment to you and the environment

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 6,500+ employees - from 94 nationalities, across 24 countries - to each achieve their potential.  Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.

We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success lead to our sustainability and success. We’re emotionally invested in our clients right from the beginning.

The SalesOps Associate provides front-line support to our rapidly-growing sales organization, including answering inquiries, maintaining data health, performing research and working on tasks that enable Account Executives to take data driven decisions, and maintaining the health of our sales tools and systems.

MongoDB’s SalesOps Associates are mentored and coached by highly-skilled Sales Operations leaders with shown track records. SalesOps Associates will gain practical, real-world sales operations experience, along with exposure to the best sales methodology in the industry. This experience provides an enviable foundation for your business career, whether you are passionate about a future in leadership or sales.

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Shift Timings: 2:00 PM-10:00 PM (cabs will be provided)

You will have the opportunity to

• Accelerate your career through exposure to the most effective sales methodology and through working side by side with the best sales professionals in the industry
• Get insights and experience first-hand how an effective, fast-paced organization operates through learning about marketing/sales processes, collaboration and tools
• Establish a strong network of peers and mentors
• Gain insight into a $45Bn technology industry that is rapidly transforming

Responsibilities

• Data maintenance and cleanup initiatives such as Account Hierarchy, merging unnecessary accounts, contact movement and contact merging, cloud org movement etc
• Front-line/Tier-1 Support for Sales via the Sales Operations Case Queue, including initial triage of new Cases, fixing/resolving/responding to Cases as knowledge & experience allows, and raising cases to Salesforce.com Administrators or other teams like Deal Desk where appropriate
• Serve as an initial point of escalation from other Sales Support functions (Deal Desk, Commissions, Support Operations) where they need assistance from SalesOps
• Data updates, such as Account/Territory Assignments
• User Administration e.g. activating new users and deactivating departing users in sales tools
• Identification of trends of issues, problems, and requests that may be symptoms of broader opportunities for improvements in processes, tools, or training
• Configuration/setup tasks in Salesforce.com and other Sales Tools, such as our custom Territory Management solution or our user hierarchy management in Aviso (forecasting tool)
• Adaptive to constantly shifting priorities and responsive to unpredictable volume of inbound requests with varying degrees of vitality
• Ability to learn prescribed tasks quickly, and grow into understanding and supporting less prescribed processes along with creating documentation SOPs
• Strong analytical skills, multitasker, gives attention to detail & showcases customer centricity in managing day to day operations
• Identify and qualify new accounts to support the team in managing territory bullpens globally
• Build Pipeline Generation (PG) research reports by researching accounts and executives to identify and build lists of key roles and targets
• Collects, analyzes, and interprets data to identify trends, patterns, and generates insights
• Writing SQL queries to automate manual processes
• Create Sigma/Tableau dashboards
• Analyzing code segments regularly
• Working with internal customers across different time zones
• Create requirement gathering docs, estimate project timelines, UAT scenarios, automation release

Skills & Experience

• Graduate in any discipline with a minimum 2.5 years of sales operations experience is preferred
• Must have good Salesforce Knowhow and basic understanding of objects: account, contact, lead, opportunity
• Hands on experience on Data Loader, Demand Tools or similar tools and knowledge of research databases such as ZoomInfo, InsideView, Crunchbase etc is preferred
• Hands on experience on sales productivity and efficiency tools such as LeadIQ, ZoomInfo, and Cognism is preferred
• Experience in working with ticketing/case management systems e.g. Salesforce, Zendesk, Jira and similar tools
• Able to handle and work with large volume of data
• Understanding of sales cycle and process & data segmentation
• Must have hands on experience on Microsoft Office/G suite and intermediate proficiency in Advanced Excel and Macros
• Must show process and business oriented mindset
• Must have critical thinking, attention to detail, problem solving and troubleshooting attitude
• Should have problem identification and articulation skills
• Experience - 3 yrs in SQL
• Strong Automation Skills with experience in SQL/BI
• Good Data warehouse knowledge
• Bachelor’s degree or higher in Operations, Business, Project Management, Engineering
• Open-minded, creative, and proactive thinking
• Prior experience working with bulk update tools like the workbench

Behavioral & Engagement Expectations

• Team player
• Open to feedback
• Contributor in meetings
• Assertiveness
• Stakeholder management
• Able to carry out repetitive work
• Collaborative mindset
• Customer-Focused Mindset
• Problem-solving attitude
• Analytical skills

Perks & Benefits

• Macbooks are company-standard
• Competitive salary and equity
• Comprehensive Health cover, dental cover, travel insurance & Life Insurance
• 20 weeks of Paternity and 26 weeks of Maternity leave to spend time with new arrivals

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID -3273512576

Company Description

About IQEQ

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.  We employ a global workforce of 6,500+ people across 24 jurisdictions and have assets under administration (AUA) exceeding US$857 billion. We work with 13 of the world’s top-15 private equity firms.

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.

We’re driven by our Group purpose, to power people and possibilities.

Job Description

This role is fully remote within the UK

As a administrator, you will support the administration of a diverse portfolio of international private clients, ensuring the accurate and timely delivery of trust administration services. Working alongside experienced professionals, you will build strong client relationships, maintain high service standards, and contribute to the smooth day-to-day operation of the team while developing your technical knowledge and expertise.

What You’ll Do

• You will administer a portfolio of trust and private client entities, ensuring all client deliverables are completed accurately and on time.
• You will build and maintain strong relationships with clients and internal stakeholders while delivering a high standard of client service.
• You will maintain accurate client records, prepare documentation, and ensure all activities comply with internal policies and regulatory requirements.
• You will collaborate with colleagues to support day-to-day trust administration, identify process improvements, and contribute to operational efficiency.
• You will develop technical knowledge through ongoing learning and support senior team members with client projects and administrative activities.

What we offer

• Base Salary: Competitive pay based on role, qualifications, experience, and market standards
• Annual Bonus: Performance-based discretionary bonus paid annually
• Referral Rewards: Bonus for employees who successfully refer candidates
• Pension Contributions: Employer contributes 7%–12% of basic salary depending on level
• Insurance Benefits: Medical, dental, life assurance, and income protection coverage
• Additional Benefits: Paid leave, hybrid working, wellness programs, and recognition schemes

Qualifications

• You have experience in a similar role and can apply relevant knowledge effectively.
• You communicate clearly and professionally, both verbally and in writing.
• You are flexible and work effectively as part of a team.
• You can prioritize multiple tasks and manage competing deadlines efficiently.
• You work accurately under pressure, demonstrating strong analytical skills and attention to detail.

Additional Information

Our commitment to you and the environment

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 6,500+ employees - from 94 nationalities, across 24 countries - to each achieve their potential.  Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.

We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success lead to our sustainability and success. We’re emotionally invested in our clients right from the beginning.

Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless, and create memorable commerce experiences. Our products provide a competitive edge through experiences that improve brand trust, amplify product differentiation and assortments, increase conversion rate, improve profit margins, and speed time to market.

Learn how the world’s largest brands, including Mars, L’Oreal, Coca-Cola, Bosch, and GSK, as well as retailers and distributors such as E.Leclerc, Carrefour, Metro, and Intermarché use Salsify everyday to stand out on the digital shelf.

At Salsify, we strive to embody an equitable, diverse, and inclusive company culture. We are united across countries, levels, tenures, and a host of other dimensions of diversity. We understand that while work is just one aspect of who we are, a truly inclusive culture accounts for the full authenticity of every single human being that works here.

About the Opportunity

As an operational partner within our GTM ecosystem, you understand Salsify’s product, our field dynamics, and our cross-functional delivery motions. Reporting directly to the Senior Manager of GTM Operations, you will support the day-to-day execution of our commercial and services operations engine, focusing on operational coordination, services capacity planning, and team collaboration rather than deep technical data modeling or heavy system architecture.

Your objective is to leverage your organizational skills and collaborative mindset to keep our sales, marketing, and global services teams running efficiently. You will assist with GTM request triage, help coordinate tool access, manage staffing allocation tracking, maintain operational playbooks, and support general team needs using Google Sheets and core GTM tools. To maintain operational focus, the Senior Manager of GTM Operations will act as your strategic shield, handling high-level program escalations, technical roadblocks, and cross-departmental prioritization conflicts on your behalf.

How You’ll Make an Impact:

• Services Capacity & Staffing Coordination: Facilitate the day-to day tracking, workload coordination, and delivery scheduling for active services engagements within Kimble. Partner with Services and Sales leadership to maintain visibility into team bandwidth and project staffing.
• GTM Asset & Request Coordination: Facilitate the day-to-day processing of incoming field enablement and operational requests. Partner with GTM managers to coordinate request distribution, track task completion, and maintain visibility into operational deliverables.
• Cross-Functional Collaboration: Act as a central, collaborative hub between Sales, Marketing, Global Services, and Revenue Operations to support smooth deal handoffs, team bandwidth updates, and operational alignment.
• Process Documentation & Knowledge Base: Maintain and organize standard operating procedures (SOPs), service playbooks, and change logs in Confluence and Google Docs, keeping team enablement tools searchable, clean, and accessible.
• General Reporting & Administrative Assistance: Assist in gathering, organizing, and formatting operational inputs using Google Sheets to support routine capacity summaries, pipeline updates, team performance decks, and ad-hoc operational reporting requests.

Core Responsibilities & Focus Areas

• 40% | Services Capacity Planning & GTM Operational Coordination Staffing Scheduling & Capacity Tracking: Assist in managing consultant availability, scheduling, and project assignments within Kimble, maintaining up-to-date visibility into services capacity and utilization targets.
• Request Triage & Coordination: Assist in triaging incoming GTM support requests, ensuring field inquiries regarding tools, staffing allocations, or process updates are addressed or routed promptly.
• Cross-Functional Handoff Support: Coordinate administrative steps as deals transition from sales to active implementation, ensuring services delivery teams are properly assigned in Kimble and aligned with project scope.
• 40% | Reporting Assistance, Documentation & System Coordination Google Sheets & Reporting Support: Utilize Google Sheets to consolidate data, build tracking templates, and format routine operational summaries, team availability updates, and performance slides for operations leadership.
• Documentation Maintenance: Support the ongoing creation, formatting, and organization of GTM and Services playbooks, workflow guides, and team enablement sites to ensure a clear “single source of truth.”
• System & Administrative Support: Provide basic administrative support across core GTM and Services platforms (e.g., Salesforce, Kimble, Gong, or Jira), assisting frontline users with user updates, basic troubleshooting, and process guidance.
• 20% | Ticket Queue Facilitation, Stakeholder Alignment & Team Support Queue Triage: Act as a helpful first line of contact for day-to-day operational inquiries, escalating complex system configurations or architectural changes to senior ops leadership.
• Feedback Gathering: Maintain regular touch-points with delivery leads, sales reps, and marketing managers to gather feedback on daily process friction and tool usability.
• Cross-Functional Backup: Proactively provide coverage, administrative backup, and operational support across other areas of the operations team as needed to ensure continuous business coverage.

You’ll Enjoy This Role If You Have:

• Seamless Services Capacity Planning: Scheduling updates and capacity tracking in Kimble are maintained accurately, allowing delivery and sales managers to easily assess team bandwidth and assignment availability.
• High Team Collaboration & Growth: You are viewed as a proactive, dependable operational partner who excels at cross-functional communication and shows readiness to take on broader RevOps, Services Ops, or GTM Strategy initiatives over time.
• Effective Upward Collaboration: You work in tight lockstep with your Senior Manager, proactively surfacing scheduling bottlenecks, data gaps in Google Sheets, and field requests so they can manage priorities on your behalf.
• Reliable Operational Backup: Routine administrative tasks, documentation updates, and support requests are handled efficiently, keeping broader GTM commercial and services operations organized and fully supported.

#LI-IA1 #LI-Remote

At Salsify, we maintain 3 core principles as part of our Compensation Philosophy:

• We pay market rates, which are competitive and equitable
• We pay based on performance and proficiency, not tenure
• We adjust proactively; when the market moves, we do too

The posted compensation range reflects the base salary for this position. In addition to base salary, some eligible roles may also have a commission plan or a bonus incentive. All Salsify employees receive equity in the form of stock options. All full-time employees are invited to participate in our Total Rewards plan, which includes health & medical benefits, PTO, and more. Offers to join Salsify are based on a few criteria, including the scope of the role, the candidate’s work experience, targeted skills, internal equity of the team, and external market data.

National Pay Range

€32.725—€38.500 EUR

Salsify loves a good success story and it would be our privilege to help write yours! We recognize that talent and potential come in all forms and that years of experience does not guarantee on-the-job effectiveness or leadership potential. Our hiring process involves recognizing a person’s achievements, subject matter expertise, and passion, not just check marks next to a job description. If you have an interest in our roles please do not hesitate to apply - we would be happy to speak with you!

A member of Talent ‘talent@salsify.com’ will be reaching out about next steps if we would like to move forward.

Salsify’s mission is to empower brand manufacturers to win on the digital shelf.

Helping brand manufacturers to win online is what we do. Our culture is who we are. We are empowered. We are positive thinkers. We take action. We care deeply. These values have driven Salsify’s growth and earned the company numerous top workplace awards.

We are headquartered in Boston, Massachusetts and have hubs in Lisbon (Portugal) and Sydney (Australia). If you are excited to work in a fast-paced environment with a team that values agility, curiosity and passion, we want to hear from you!

As part of the hiring process, we may be conducting reference checks with your provided contacts.

Please see our Candidate Privacy Statement for information on the personal data we process in connection with your application.

An Inclusive Place To Work

Salsify does not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. Studies have found that people of color and women do not apply to jobs if they do not meet all the requirements. At Salsify we are committed to empowering a diverse workforce. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Accommodations

Salsify is committed to an inclusive hiring process, and we aim to provide accommodations for persons with disabilities. If you need any accommodations for the application or throughout the interview process please contact cx@salsify.com.

We take your security seriously. When applying for a position with us, please be aware of the following:

Official Communication ChannelsAll legitimate communications from our team, including interview requests and job offers, will only come from an email address ending in @salsify.com. We will never use generic email addresses (like Gmail or Yahoo) or ask you to communicate through unofficial channels.

Verify Job Postings

Always verify the legitimacy of any Salsify job posting by checking our official website’s careers page. If a position is not listed there, it is not a genuine Salsify opening.

Secure Application Process

We use secure applicant tracking systems and encrypted communication channels to protect your sensitive information and documents throughout the application process.

No Payments Ever Required

Legitimate employers, including Salsify, will never ask for upfront payments for applications, training, or equipment. Any request for payment is a clear sign of a scam.

Personal Information Requests

Sensitive personal information, such as bank details or social security numbers, will only be requested after a formal job offer has been made and exclusively through secure, verified channels.By being aware of these protocols, you can help us ensure a safe and secure application experience.

The SalesOps Associate provides front-line support to our rapidly-growing sales organization, including answering inquiries, maintaining data health, performing research and working on tasks that enable Account Executives to take data driven decisions, and maintaining the health of our sales tools and systems.

MongoDB’s SalesOps Associates are mentored and coached by highly-skilled Sales Operations leaders with shown track records. SalesOps Associates will gain practical, real-world sales operations experience, along with exposure to the best sales methodology in the industry. This experience provides an enviable foundation for your business career, whether you are passionate about a future in leadership or sales.

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Shift Timings: 2:00 PM-10:00 PM (cabs will be provided)

You will have the opportunity to

• Accelerate your career through exposure to the most effective sales methodology and through working side by side with the best sales professionals in the industry
• Get insights and experience first-hand how an effective, fast-paced organization operates through learning about marketing/sales processes, collaboration and tools
• Establish a strong network of peers and mentors
• Gain insight into a $45Bn technology industry that is rapidly transforming

Responsibilities

• Data maintenance and cleanup initiatives such as Account Hierarchy, merging unnecessary accounts, contact movement and contact merging, cloud org movement etc
• Front-line/Tier-1 Support for Sales via the Sales Operations Case Queue, including initial triage of new Cases, fixing/resolving/responding to Cases as knowledge & experience allows, and raising cases to Salesforce.com Administrators or other teams like Deal Desk where appropriate
• Serve as an initial point of escalation from other Sales Support functions (Deal Desk, Commissions, Support Operations) where they need assistance from SalesOps
• Data updates, such as Account/Territory Assignments
• User Administration e.g. activating new users and deactivating departing users in sales tools
• Identification of trends of issues, problems, and requests that may be symptoms of broader opportunities for improvements in processes, tools, or training
• Configuration/setup tasks in Salesforce.com and other Sales Tools, such as our custom Territory Management solution or our user hierarchy management in Aviso (forecasting tool)
• Adaptive to constantly shifting priorities and responsive to unpredictable volume of inbound requests with varying degrees of vitality
• Ability to learn prescribed tasks quickly, and grow into understanding and supporting less prescribed processes along with creating documentation SOPs
• Strong analytical skills, multitasker, gives attention to detail & showcases customer centricity in managing day to day operations
• Identify and qualify new accounts to support the team in managing territory bullpens globally
• Build Pipeline Generation (PG) research reports by researching accounts and executives to identify and build lists of key roles and targets
• Collects, analyzes, and interprets data to identify trends, patterns, and generates insights
• Writing SQL queries to automate manual processes
• Create Sigma/Tableau dashboards
• Analyzing code segments regularly
• Working with internal customers across different time zones
• Create requirement gathering docs, estimate project timelines, UAT scenarios, automation release

Skills & Experience

• Graduate in any discipline with a minimum 2.5 years of sales operations experience is preferred
• Must have good Salesforce Knowhow and basic understanding of objects: account, contact, lead, opportunity
• Hands on experience on Data Loader, Demand Tools or similar tools and knowledge of research databases such as ZoomInfo, InsideView, Crunchbase etc is preferred
• Hands on experience on sales productivity and efficiency tools such as LeadIQ, ZoomInfo, and Cognism is preferred
• Experience in working with ticketing/case management systems e.g. Salesforce, Zendesk, Jira and similar tools
• Able to handle and work with large volume of data
• Understanding of sales cycle and process & data segmentation
• Must have hands on experience on Microsoft Office/G suite and intermediate proficiency in Advanced Excel and Macros
• Must show process and business oriented mindset
• Must have critical thinking, attention to detail, problem solving and troubleshooting attitude
• Should have problem identification and articulation skills
• Experience - 3 yrs in SQL
• Strong Automation Skills with experience in SQL/BI
• Good Data warehouse knowledge
• Bachelor’s degree or higher in Operations, Business, Project Management, Engineering
• Open-minded, creative, and proactive thinking
• Prior experience working with bulk update tools like the workbench

Behavioral & Engagement Expectations

• Team player
• Open to feedback
• Contributor in meetings
• Assertiveness
• Stakeholder management
• Able to carry out repetitive work
• Collaborative mindset
• Customer-Focused Mindset
• Problem-solving attitude
• Analytical skills

Perks & Benefits

• Macbooks are company-standard
• Competitive salary and equity
• Comprehensive Health cover, dental cover, travel insurance & Life Insurance
• 20 weeks of Paternity and 26 weeks of Maternity leave to spend time with new arrivals

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID -3273512576

APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.

If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.

💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!

If you’re interested in this opportunity, click APPLY TO POSITION to proceed.

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Title: Independent Contractor – CPT-11375 Logistics Compliance & Administrative Support Virtual Assistant/Business Support VA/Entry-Senior Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

A growing third-party logistics (3PL) company specializing in the storage and shipment of chemicals is seeking a Logistics Compliance & Administrative Support Virtual Assistant to provide back-office support across data entry, compliance documentation, and general administrative operations.

The primary objective of this role is to take recurring administrative and documentation responsibilities off the owner so she can focus more heavily on CEO-level responsibilities and scaling the business. The VA will work within the company’s existing systems and processes, with direct training provided by the client.

This is primarily a back-office position with limited client-facing responsibilities initially. The ideal candidate is highly detail-oriented, dependable, comfortable working with operational data and documentation, and capable of learning logistics and warehouse workflows quickly.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Compliance & Documentation

• Assist with preparing, reviewing, organizing, and maintaining compliance documentation

• Ensure required records and supporting documents are complete and properly filed

• Maintain organized digital records for operational and compliance purposes

• Track outstanding documentation and follow up internally as needed

• Assist with additional compliance-related administrative tasks according to company procedures

Data Entry & WMS Support

• Enter and maintain accurate operational data within company systems

• Work within the company’s Warehouse Management System (WMS) following established procedures

• Review information for completeness and accuracy before entry

• Update records as warehouse and logistics activity progresses

• Identify missing or inconsistent information and escalate issues when necessary

Logistics & Operational Support

• Assist with administrative workflows related to warehousing, shipping, and supply chain operations

• Maintain internal trackers and operational records

• Support documentation associated with inbound and outbound shipments

• Help keep logistics information organized and current

• Assist with additional back-office coordination as assigned

General Administrative Support

• Maintain spreadsheets, files, and business documentation

• Assist with routine administrative projects

• Prepare basic reports and summaries as requested

• Support the owner with recurring operational tasks

• Take on additional responsibilities as processes are learned and the role expands

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• Previous data entry and back-end/administrative support experience required
• Logistics, warehousing, supply chain, or 3PL experience preferred
• Previous experience working within a Warehouse Management System (WMS) strongly preferred
• Extensiv WMS experience is a plus but not required
• Zoho experience preferred
• Experience handling compliance or operational documentation preferred
• Strong Microsoft Office skills
• Strong written English communication skills
• Ability to handle sensitive business and operational information appropriately

IDEAL CANDIDATE PROFILE

• Extremely detail-oriented and accurate

• Organized and comfortable working with documentation and data

• Dependable with strong follow-through

• Proactive and able to work independently after training

• Comfortable learning established processes and systems

• Able to manage repetitive tasks without sacrificing accuracy

• Interested in growing with a scaling logistics company

APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED

• Warehouse Management Systems (WMS)

• Extensiv WMS

• Zoho

• Microsoft Office

• Microsoft Excel

• Microsoft 365

Work Schedule

• Contracted Hours per Week: 20 Hours
• Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
• Daily Working Time: 8:00 AM – 12:00 PM EST

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

• REQUIRED SERVICE: Business Support
• REQUESTED EXPERIENCE TIER LEVEL: Entry, Junior, Senior Level
• Contracted Hours per Week: 20 hours/week
• Daily Working Time: 8 AM-12 PM EST
• Scheduled Working Days: Monday-Friday
• REPORTING TO/POC: To Be Determined
• Number of VAs: 1
• GENDER PREFERENCE: None
• LANGUAGES SPOKEN/PREFERENCE: English
• ACCENT PREFERENCE: Level A-C (Strong Spoken and Written English Communication Required)
• REGION PREFERENCES: Any

What we offer

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!

About LeafLink

LeafLink is the largest unified B2B cannabis platform, providing licensed cannabis businesses a suite of tools to manage their business more effectively, sell or order from their favorite brands and accelerate growth. We are one platform, one solution and we’re defining the way thousands of cannabis brands, distributors, and retailers streamline their operations. With thousands of brands and retailers across 30+ markets in North America, we are setting the industry standard for how cannabis businesses grow together. LeafLink processes more than $5 billion in wholesale cannabis orders annually.

Our team, backed by funding from leading VC’s, including Founders Fund, Thrive Capital, Nosara Capital, and Lerer Hippeau is poised to define the cannabis supply chain through technology.  LeafLink was named one of Inc. 5000’s ‘Top 5000 Fastest-Growing Private Companies’; one of Fast Company’s ‘Top 10 Most Innovative Companies in Enterprise for 2020’, joining the ranks of Amazon, Slack, and VMWare; one of Built In NYC’s ‘Best Places to Work in 2021’; 2024 Fast Company’s Best WorkPlaces for Innovators for Banking, Finance, and Fintech category; 2024 Green Market Report Award for Best Fintech in cannabis - and we’re just getting started!

The Role

LeafLink is seeking a Business Operations Associate to work across an array of projects and cross-functional initiatives. Reporting directly to the Head of Business Operations, this role is highly versatile: you’ll parachute into different parts of the business, clean up messy flows and processes, and plug into systems to get them running smoothly. You are as comfortable diving into data to find answers as you are rolling up your sleeves to execute directly.

You’ll leverage both quantitative and qualitative data to shape strategy, drive decisions, and build buy-in across the organization. No task is too small: you don’t mind digging into disparate, messy, or incomplete data, and you frequently raise your hand to pick up projects in need of an owner. This individual will spend meaningful time on our core marketplace and banking offerings, so experience or exposure to those verticals is a plus.

The position is fully remote.

What You’ll Be Doing

• Perform ad hoc market analyses and fill operational gaps
• Assist in the development and maintenance of various SOPs and metrics for operations workflows, market launches, revenue-generating initiatives, and more
• Lean-in to lead cross-functional initiatives across Sales, Marketing, Product, Operations, Public Policy, and Finance as needed
• Communicate plans and outcomes to a broad range of internal stakeholders, both through written communications or presentations
• Assist in identifying trends, patterns, and opportunities to enhance business performance and decision-making processes
• Prepare biweekly reports on operational performance for key business lines, including marketplace and banking
• Deep dive into data to identify trends, patterns, and opportunities, and translate findings into actionable recommendations
• Clean up and improve existing operational processes and systems (e.g., CRM/data hygiene, reporting infrastructure) as gaps are identified

What You’ll Bring to the Team

• 4-5 years of experience working at startups, preferably in FinTech or B2B platforms
• High proficiency in Excel Salesforce, and Claude.ai, with the ability to analyze data and generate insights
• Thrives in ambiguity and loves creating structure amid chaos
• Extremely organized and detail-oriented, with strong written and verbal communication skills
• A bias toward action: you love problem-solving and are always looking for better, more efficient ways of doing things
• Proven ability to coordinate and collaborate across multiple teams and stakeholders
• A positive attitude and belief that no task is too small
• You excel in a fast-paced startup, and you thrive in a market that is constantly evolving and changing
• Knowledge or interest in the cannabis industry and related policy is a plus

LeafLink Perks & Benefits

• Flexible PTO - you’re going to be working hard so enjoy time off with no cap!
• A robust stock option plan to give our employees a direct stake in LeafLink’s success
• 5 Days of Volunteer Time Off (VTO)- giving back is important to us and we want our employees to prioritize cultivating a better community
• Competitive compensation and 401k
• Comprehensive health coverage(medical, dental, vision)
• Commuter Benefits through our Flexible Spending Account

LeafLink’s employee-centric culture has earned us a coveted spot on BuiltInNYC’s Best Places to Work for in 2021 list. Learn more about LeafLink’s history and the path to our First Billion in Wholesale Cannabis Orders here .

Base salary range

$65,000—$85,000 USD

Company OverviewVoted #1 EHR by PC Mag, WRS Health delivers a fully integrated cloud based EMR and practice management solutions to its clients.

Medical Operations Assistant (Remote)The IMA Group is looking for a highly organized Medical Operations Assistant to support our growing Occupational Health team.

About the Institute for Nonprofit Practice

The Institute for Nonprofit Practice (INP) works to ensure that the nation’s nonprofit, public sector, and social impact leaders have the skills, knowledge, networks, and confidence to boldly advance their organizations and missions and build a more equitable future for all.

INP serves social impact leaders who are driving solutions to some of the most pressing issues of our time. Nonprofits constitute the third-largest sector of the U.S. workforce – nearly 1 in 10 workers – yet the sector continues to face a chronic deficit of investment in the people who power it. The types of peer-to-peer learning and exchanges that INP offers are needed more than ever as the sector wrestles with a set of challenges that have mounted over the past few years – including workforce shortages, high burnout and turnover rates, and a rising demand for services – that can significantly undermine organizational effectiveness. With an 18-year track record of delivering programs that measurably increase leaders’ key leadership skills, confidence, and networks, INP is committed to meeting this moment by continuing to empower social impact leaders to adapt and thrive amidst these obstacles.

About the role - Development Operations Coordinator

The Development Operations Coordinator plays an essential role in building and maintaining the infrastructure that powers the Institute for Nonprofit Practice’s (INP) fundraising efforts. Working collaboratively with the entire development team, this role ensures INP’s data, systems, and processes are seamless, accurate, and scalable to equip social sector leaders nationwide. You will play a critical, hands-on role in managing the backend operational lifecycle of all giving streams—including individuals, corporations, and foundations—ensuring data integrity and smooth administrative workflows.

To thrive in this role, you must be exceptionally detail-oriented, systems-minded, and driven by curiosity. You are someone who loves finding order in data, optimizing workflows, and ensuring nothing falls through the cracks. While your work is primarily behind the scenes—managing Salesforce databases, processing gifts, generating reports, and tracking pledge pipelines—you understand that strong development operations are the foundation of meaningful donor stewardship and organizational growth.

Your responsibilities will include:

• Gift & Pipeline Operations
  • Manage donor meeting logistics: Own the administrative execution of donor meetings, including scheduling coordination, confirmation management, and tracking post-meeting action items within Salesforce.
  • Administer gifts and pledges: Execute the backend tracking of all donations, ensuring pledges are accurately recorded, tracking pipelines, and ensuring internal records match financial inputs.
  • Coordinate the proposal calendar: Own and maintain the master proposal calendar to track upcoming grant deadlines, submission requirements, and compliance milestones for all institutional funders.
  • Support proposals and reporting: Gather, organize, and maintain the necessary organizational data, financial documents, and supporting evidence required for the assembly of funder proposals and reports.
• Database & Systems Management
  • Maintain Salesforce database: Serve as the team lead on database cleanliness, accurately logging all development activities, touchpoints, and donor records to ensure data integrity and support long-term retention.
  • Manage data tracking & reporting: Pull and analyze data from Salesforce and internal platforms to generate regular progress reports, track fundraising metrics, and inform team strategy.
  • Track team action items: Attend development strategy meetings as the primary note-taker to log, track, and prioritize operational next steps for the team.
• Campaign & Infrastructure Support
  • Support multi-channel appeals: Oversee the backend operations of print and digital appeals, ensuring donor segments and mailing lists from Salesforce are accurately pulled and synced with platforms like MailChimp or Eventbrite.
  • Manage event operations: Handle the data and technical logistics of special events, including managing RSVP tracking, processing ticket sales, and ensuring accurate post-event data entry.

Who you are

• Detail-Oriented: Accuracy and precision in data handling are your top priorities, ensuring reliable donor information and compliance.
• Resourceful and Adaptable: You’re at ease with ambiguity and rapid change. You possess a positive attitude and identify creative solutions to obstacles. You can juggle many important responsibilities at once, and you’re rigorous about prioritizing.
• A Humble Teammate: Nothing is beneath or above you. You are quick to always lend a hand or two! You are able to earn influence without authority and naturally seek to support small projects or large strategic goals.
• Mission-Oriented: You have an authentic passion for INP’s mission and a desire to foster practices incorporating diversity, equity, inclusion, and belonging.
• An Abundant Thinker: You believe that we are living in a world of abundant resources and that the right team of partners can make incredible things happen. You bring relentless curiosity and creativity to every task, project, and engagement.

What You’ll Need

• 2–3 years of relevant work experience.
• Strong professional writing and proofreading skills, with the ability to draft clear, error-free correspondence, agendas, and donor materials.
• Impeccable organization; you are highly detail-oriented, and someone who gets a real sense of satisfaction from producing polished work and managing smooth and orderly processes.

Why this role is compelling

A successful candidate will develop and grow a broad set of professional skills, honing them to the level of excellence in a demanding and fast-paced environment. You will work with, learn from, and grow alongside a high-performing and diverse team in which everyone is committed to the development of themselves and others.

This role is intended to serve as a professional development path for you. There is potential for the role to evolve within two to three years based on the particular strengths that you bring to the team, making this an invaluable opportunity to expand your nonprofit career.

Compensation & Benefits

INP provides a competitive salary that is benchmarked annually against Boston-area nonprofits. The hiring range for this position is an annual salary of $65,000 to $70,000. The final salary within this range will be determined based on the candidate’s qualifications and relevant experience.  Once an offer is made, we do not negotiate compensation.

Our comprehensive benefits package includes:

• Employer-covered health, dental, and vision insurance
• Flexible Time Off (FTO) for all team members
• Eleven paid holidays and winter and summer breaks for collective rest and restoration.
• 401(k) with a 3% employer match of employee contributions.

Location & Schedule

• Office Location: This role is based at our Boston office (1834 Centre Street, Boston, MA 02132).
• Office Schedule:This is a full-time position requiring at least two days per week in the office (Wednesday and Thursday).
• Remote Schedule: You are free to work from home during our regular office hours the rest of the week, but flexibility will be required to come into the office on additional days depending on team and workflow needs.
• Event Attendance:As a core member of the development team, you are expected to attend all INP fundraising and networking events.

The Application Process

INP has engaged Equitable Hiring Group to support this hiring process. To apply, please complete the short form to the right.

Please submit your application by Tuesday, July 14th. Our simple process makes it easy to apply early!

To ensure an equitable review, we ask that you remove the names of the schools you attended (both undergraduate and graduate) from your resume. Please retain the degree itself. For example, instead of “Greendale Community College - B.A. Economics,” simply list “B.A. Economics.”

This evaluation process will follow practices shown to reduce bias in decision-making and may be different from other application processes you have experienced.

The overall evaluation process will look to follow this anticipated timeline:

• Early July: Selected candidates will be asked to complete a short-answer questionnaire.
• Mid-July: Selected candidates will participate in a video interview with INP staff.
• Late July: Selected candidates will be asked to complete a paid, timed trial project.
• Early August: Selected candidates will participate in a video panel interview with multiple team members.
• Mid-August: Finalist candidates will come for an in-person interview and tour our office.
• Mid-August: Offer extended.
• Tuesday, September 8th: Anticipated Start Date

If you have any questions about the opportunity, please email [email protected].

About Ratehub

Ratehub is Canada’s leading personal finance comparison platform, helping millions of Canadians make smarter decisions about mortgages, credit, and insurance. Our platform powers multiple licensed brokerage operations: mortgage brokerage, home and auto insurance, and life insurance — all under one roof. We are a team of ~200 people, headquartered in downtown Toronto.

The Role

This is an entry-level to junior role on our IT and Operations team. You will be the day-to-day hands supporting our employees, brokerage operations, SaaS platforms, and phone system — working closely with and guided by our IT/Tech manager and senior IT Specialist.

This role is ideal for someone 1–2 years into their IT career who wants to go broader than a traditional helpdesk position. You will get exposure to SaaS administration, VoIP phone systems, mortgage and insurance brokerage operations, and IT project work — all within a fast-moving fintech environment.

What You’ll Do

Employee Onboarding & Offboarding

• Set up accounts and access across Google Workspace, Slack, Salesforce, and other platforms for new hires, following established runbooks
• Coordinate laptop ordering, pre-configuration (Windows 11 and macOS), and shipping to remote employees Support new employees through workstation and account setup in their first days
• Deprovision accounts and wipe/reset hardware when employees leave
• Keep the hardware asset inventory accurate and up to date

Day-to-Day IT Support

• Handle Tier 1 support tickets: software issues, account access, password resets, MFA setup, and hardware troubleshooting
• Support employees on Windows 11, macOS, Google Workspace, and Microsoft 365
• Replace and order equipment as needed

Maintain and update the internal IT knowledge base and how-to guides

Provide basic software training to employees as needed

SaaS Platform Support

• Execute day-to-day SaaS administration tasks: user provisioning, deprovisioning, and licence assignments across core platforms
• Follow access control runbooks set by the IT Manager; flag anomalies or access requests that fall outside normal scope
• Assist with periodic licence audits and access reviews

Phone System Support

• Provision and manage extensions, voicemail, and basic call settings in our VoIP phone system under IT Manager guidance Troubleshoot common call quality and device issues for employees and brokerage teams
• Escalate complex routing or integration issues to the IT Manager

Brokerage Operations Support

• Serve as the first point of contact for IT and tool-related issues from our mortgage and insurance brokerage teams
• Triage and resolve common CRM and broker workflow tool issues; escalate vendor or system-level issues to the IT Manager
• Support operations teams during new tool rollouts and system changes

IT Projects & Compliance

• Assist with UAT, documentation, and stakeholder communications during IT projects
• Support security awareness training and compliance-related tasks
• Help with ad-hoc office IT setup and company events as needed

Required

• 1–2 years of experience in an IT support, helpdesk, or IT operations role
• Working knowledge of Google Workspace administration (user management, groups, basic settings)
• Comfortable supporting both Windows 11 and macOS experience with common SaaS platforms (Slack, Microsoft 365, or similar) from an admin or power-user perspective
• Strong troubleshooting and critical thinking skills — you know how to work through a problem methodically
• Clear communicator: you can explain a technical issue simply to a non-technical colleague
• Self-motivated and organized: you manage your own queue and follow through without being chased
• Positive attitude and a genuine interest in learning — this role grows with you

Nice to Have

• Any exposure to VoIP or phone system administration (3CX, Zoom Phone, RingCentral, or similar)
• Familiarity with Salesforce at any level (even as an end user in a previous role) is a plus
• Experience in a financial services, brokerage, or regulated industry environment
• Exposure to MDM tools (Hexnode, Jamf, Intune, or similar)
• Any IT certifications (CompTIA A+, Google IT Support Certificate, or similar)

Work Arrangement

• This is a hybrid remote role. You will work remotely most of the time, with occasional visits to our downtown Toronto office for monthly townhalls, company events, and infrequent on-site IT tasks. You will need a reliable high-speed internet connection and a space at home to occasionally store company laptops for new hire shipments. You will also need ship laptops to new employees using Fedex, UPS or common delivery methods​​​​​​​

This job posting is for a currently open vacancy.

AI technology is not used in the screening and assessment process of our recruitment.

Ratehub welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.

If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.

💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!

If you’re interested in this opportunity, click APPLY TO POSITION to proceed.

\*\*\******************************************************************

Title: Independent Contractor – CPT-11373 Administrative & Operations Virtual Assistant (Mental Health Practice)/Business Support VA/Junior-Senior Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

A growing Michigan-based mental health practice is seeking a compassionate, highly organized, and detail-oriented Virtual Assistant to provide administrative, operational, and insurance support for a busy team of licensed mental health professionals.

The practice currently consists of 11 team members, including nine practitioners (one serving as the founder and clinical director), one intern, and one practice manager. The Virtual Assistant will play a critical role in ensuring an exceptional client experience by serving as the first point of contact for prospective and existing clients while supporting day-to-day administrative operations.

The ideal candidate will manage incoming communications, coordinate new client onboarding, verify insurance benefits, schedule consultations and intake appointments, maintain accurate records, and assist with billing and insurance-related tasks. As the practice continues to grow, this position offers the opportunity to expand into a larger operational role with increased responsibilities and hours.

This role requires exceptional communication skills, emotional intelligence, professionalism, and strict adherence to HIPAA regulations and confidentiality standards.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Client Communication & Front Desk Support

• Serve as the first point of contact for incoming phone calls, emails, website inquiries, and referrals.
• Answer calls professionally while demonstrating empathy, compassion, and excellent customer service.
• Route calls and messages to the appropriate therapist or staff member.
• Respond promptly to new client inquiries from multiple communication channels.
• Maintain accurate documentation of all client communications.
• Provide administrative assistance to current and prospective clients.

New Client Intake & Scheduling

• Coordinate the complete new client onboarding process.
• Match prospective clients with appropriate therapists based on:
  • Client needs
  • Therapist specialties
  • Therapist availability
  • Insurance compatibility
• Schedule consultation and intake appointments.
• Create and maintain client records within the Electronic Health Record (EHR) system.
• Verify insurance eligibility and benefits before appointments.
• Ensure all required intake documentation is completed accurately.

Administrative & Operations Support

• Provide administrative support to the Practice Manager and Practice Owner.
• Maintain organized client documentation and administrative records.
• Support daily operational workflows across the practice.
• Coordinate internal communications and follow-up activities.
• Maintain calendars and scheduling systems.
• Assist in documenting office procedures and workflow improvements.
• Identify operational inefficiencies and recommend process improvements.

Insurance & Billing Support

• Verify insurance coverage and eligibility.
• Assist with insurance claims processing.
• Follow up on claim submissions and resubmit claims when necessary.
• Support payment collection activities.
• Assist with insurance re-verifications.
• Help maintain aging reports and outstanding balances.
• Coordinate with:
  • Insurance carriers
  • Medicare
  • Medicaid
  • Third-party payers
  • Employee Assistance Programs (EAPs)
  • Referral partners
  • Court-mandated therapy programs
  • Billing consultants
• Maintain accurate billing records and documentation.

Documentation & Compliance

• Maintain complete, accurate, and confidential client records.
• Ensure HIPAA compliance across all communications and documentation.
• Handle confidential information with discretion.
• Follow established policies and procedures regarding protected health information (PHI).
• Maintain professionalism in all written and verbal communications.

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• Previous experience in administrative or virtual assistant roles.
• Strong customer service and client communication experience.
• Excellent written and verbal English communication skills.
• Professional phone etiquette with a compassionate and empathetic approach.
• Strong organizational and multitasking abilities.
• Ability to manage multiple priorities while maintaining attention to detail.
• Experience scheduling appointments and managing calendars.
• Strong documentation and record management skills.
• Understanding of HIPAA regulations and confidentiality requirements.
• Ability to work independently with minimal supervision.
• Strong problem-solving and time management skills.
• Reliable internet connection and quiet, private home office.

Ideal Candidate

We’re looking for someone who:

• Is compassionate and genuinely enjoys helping people.
• Has excellent emotional intelligence and professionalism.
• Communicates clearly and confidently over the phone and through email.
• Thrives in a fast-paced administrative environment.
• Is highly organized and detail-oriented.
• Can multitask effectively without sacrificing quality.
• Protects confidential information with the highest level of integrity.
• Takes ownership of responsibilities and works independently.
• Is proactive in identifying opportunities to improve workflows.
• Wants to grow with an expanding mental health practice.

APPLICATION SOFTWARE KNOWLEDGE / REQUIRED TOOLS

CategoryTools / Platforms

Communication

Email, Phone, Spruce (Preferred), VoIP Systems

Scheduling

Calendar Management Software

Healthcare Systems

Electronic Health Records (EHR)

Productivity

Microsoft Office, Google Workspace

Documentation

Google Drive, Microsoft Office

Billing & Insurance

Insurance Portals, Medicare, Medicaid, Commercial Insurance Platforms

Collaboration

Email, Shared Calendars

AI Productivity

ChatGPT or other AI tools for administrative productivity (Preferred)

Work Schedule

• Contracted Hours per Week: 16 Hours
• Scheduled Working Days: Mondays and Wednesdays
• Daily Working Time: 9 AM- 6 PM EST

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

• REQUIRED SERVICE: Business Support
• REQUESTED EXPERIENCE TIER LEVEL: Junior, Senior Level
• Contracted Hours per Week: 16 hours/week
• Daily Working Time: 9 AM-6 PM EST
• Scheduled Working Days: Mondays and Wednesdays
• REPORTING TO/POC: To Be Determined
• Number of VAs: 1
• GENDER PREFERENCE: None
• LANGUAGES SPOKEN/PREFERENCE: English
• ACCENT PREFERENCE: Level A–B (Native or Near-Native English Proficiency)
• REGION PREFERENCES: Any

What we offer

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!

Hi, we’re Oscar. We’re hiring a Specialist, Risk Adjustment to join our Risk Adjustment team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role:

The Specialist, Risk Adjustment for the Affordable Care Act (ACA) line of business supports the Risk Adjustment team and management to meet communicated individual and departmental goals, deadlines set forth by Centers for Medicare & Medicaid Services (CMS) and Health and Human Services (HHS) , and be active and engaged in establishing effective Risk Adjustment processes. You will provide support to our daily operations and deliverables related to our Retrospective and/or Prospective Risk Adjustment Programs.

You will report into the Manager, Risk Adjustment Retrospective.

Work Location: This is a remote position, open to candidates who reside in: Arizona, Florida, Georgia, Illinois, Iowa, Kansas, Michigan, Missouri, Nebraska, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas and Virginia. You will be fully remote; however, our approach to work may adapt over time. Future models could potentially involve a hybrid presence at the hub office associated with your metro area. #LI-Remote

Pay Transparency: The base pay for this role in the states of New Jersey and New York is: $29.86 - $39.19 per hour. The base pay for this role in all other locations is: $26.87 - $35.27 per hour. You are also eligible for employee benefits, monthly vacation accrual at a rate of 15 days per year.

Responsibilities:

• Support daily operations pertaining to Risk Adjustment including but not limited to: medical record retrieval, provider outreach, researching contact information, creating provider level reports and presentations.
• Maintain a grasp of our medical records inventory and deliverables to ensure we are keeping/exceed pace against goal
• Make outreach to internal and external partners to improve our ability to hit retrieval goals
• Represent Risk Adjustment to our internal and external partners and help influence positive outcomes
• Support team with monitoring, tracking, and statusing our inventory
• Develop an in-depth understanding of day-to-day workflows at Oscar
• Become acquainted with internal tools and technical processes, and highlight areas of opportunity for improvement
• Support your manager by guiding decisions on an ongoing basis
• Compliance with all applicable laws and regulations
• Other duties as assigned

Requirements:

• Bachelor’s degree in a relevant field of study or commensurate work experience.
• 1+ years experience in chart retrieval or provider outreach
• 1+ years of experience in Healthcare Operations
• 2+ years of experience with being held to and accomplishing goals

Bonus points:

• 1+ years of experience in risk adjustment

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraudhere.

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We’re on a mission to change health care – an experience made whole by our unique backgrounds and perspectives.

Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.

Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.

California Residents: For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our Privacy Policy.

APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.

If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.

💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!

If you’re interested in this opportunity, click APPLY TO POSITION to proceed.

\*\*\******************************************************************

Title: Independent Contractor – CPT-11373 Administrative & Operations Virtual Assistant (Mental Health Practice)/Business Support VA/Junior-Senior Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

A growing Michigan-based mental health practice is seeking a compassionate, highly organized, and detail-oriented Virtual Assistant to provide administrative, operational, and insurance support for a busy team of licensed mental health professionals.

The practice currently consists of 11 team members, including nine practitioners (one serving as the founder and clinical director), one intern, and one practice manager. The Virtual Assistant will play a critical role in ensuring an exceptional client experience by serving as the first point of contact for prospective and existing clients while supporting day-to-day administrative operations.

The ideal candidate will manage incoming communications, coordinate new client onboarding, verify insurance benefits, schedule consultations and intake appointments, maintain accurate records, and assist with billing and insurance-related tasks. As the practice continues to grow, this position offers the opportunity to expand into a larger operational role with increased responsibilities and hours.

This role requires exceptional communication skills, emotional intelligence, professionalism, and strict adherence to HIPAA regulations and confidentiality standards.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Client Communication & Front Desk Support

• Serve as the first point of contact for incoming phone calls, emails, website inquiries, and referrals.
• Answer calls professionally while demonstrating empathy, compassion, and excellent customer service.
• Route calls and messages to the appropriate therapist or staff member.
• Respond promptly to new client inquiries from multiple communication channels.
• Maintain accurate documentation of all client communications.
• Provide administrative assistance to current and prospective clients.

New Client Intake & Scheduling

• Coordinate the complete new client onboarding process.
• Match prospective clients with appropriate therapists based on:
  • Client needs
  • Therapist specialties
  • Therapist availability
  • Insurance compatibility
• Schedule consultation and intake appointments.
• Create and maintain client records within the Electronic Health Record (EHR) system.
• Verify insurance eligibility and benefits before appointments.
• Ensure all required intake documentation is completed accurately.

Administrative & Operations Support

• Provide administrative support to the Practice Manager and Practice Owner.
• Maintain organized client documentation and administrative records.
• Support daily operational workflows across the practice.
• Coordinate internal communications and follow-up activities.
• Maintain calendars and scheduling systems.
• Assist in documenting office procedures and workflow improvements.
• Identify operational inefficiencies and recommend process improvements.

Insurance & Billing Support

• Verify insurance coverage and eligibility.
• Assist with insurance claims processing.
• Follow up on claim submissions and resubmit claims when necessary.
• Support payment collection activities.
• Assist with insurance re-verifications.
• Help maintain aging reports and outstanding balances.
• Coordinate with:
  • Insurance carriers
  • Medicare
  • Medicaid
  • Third-party payers
  • Employee Assistance Programs (EAPs)
  • Referral partners
  • Court-mandated therapy programs
  • Billing consultants
• Maintain accurate billing records and documentation.

Documentation & Compliance

• Maintain complete, accurate, and confidential client records.
• Ensure HIPAA compliance across all communications and documentation.
• Handle confidential information with discretion.
• Follow established policies and procedures regarding protected health information (PHI).
• Maintain professionalism in all written and verbal communications.

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• Previous experience in administrative or virtual assistant roles.
• Strong customer service and client communication experience.
• Excellent written and verbal English communication skills.
• Professional phone etiquette with a compassionate and empathetic approach.
• Strong organizational and multitasking abilities.
• Ability to manage multiple priorities while maintaining attention to detail.
• Experience scheduling appointments and managing calendars.
• Strong documentation and record management skills.
• Understanding of HIPAA regulations and confidentiality requirements.
• Ability to work independently with minimal supervision.
• Strong problem-solving and time management skills.
• Reliable internet connection and quiet, private home office.

Ideal Candidate

We’re looking for someone who:

• Is compassionate and genuinely enjoys helping people.
• Has excellent emotional intelligence and professionalism.
• Communicates clearly and confidently over the phone and through email.
• Thrives in a fast-paced administrative environment.
• Is highly organized and detail-oriented.
• Can multitask effectively without sacrificing quality.
• Protects confidential information with the highest level of integrity.
• Takes ownership of responsibilities and works independently.
• Is proactive in identifying opportunities to improve workflows.
• Wants to grow with an expanding mental health practice.

APPLICATION SOFTWARE KNOWLEDGE / REQUIRED TOOLS

CategoryTools / Platforms

Communication

Email, Phone, Spruce (Preferred), VoIP Systems

Scheduling

Calendar Management Software

Healthcare Systems

Electronic Health Records (EHR)

Productivity

Microsoft Office, Google Workspace

Documentation

Google Drive, Microsoft Office

Billing & Insurance

Insurance Portals, Medicare, Medicaid, Commercial Insurance Platforms

Collaboration

Email, Shared Calendars

AI Productivity

ChatGPT or other AI tools for administrative productivity (Preferred)

Work Schedule

• Contracted Hours per Week: 16 Hours
• Scheduled Working Days: Mondays and Wednesdays
• Daily Working Time: 9 AM- 6 PM EST

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

• REQUIRED SERVICE: Business Support
• REQUESTED EXPERIENCE TIER LEVEL: Junior, Senior Level
• Contracted Hours per Week: 16 hours/week
• Daily Working Time: 9 AM-6 PM EST
• Scheduled Working Days: Mondays and Wednesdays
• REPORTING TO/POC: To Be Determined
• Number of VAs: 1
• GENDER PREFERENCE: None
• LANGUAGES SPOKEN/PREFERENCE: English
• ACCENT PREFERENCE: Level A–B (Native or Near-Native English Proficiency)
• REGION PREFERENCES: Any

What we offer

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!