The Position

CallRail is looking for a Sales Enablement Manager!

The Sales Enablement Manager is the primary driver of how sales and account management teams learn, ramp, and improve at CallRail. This role owns training and onboarding delivery end-to-end, governs the Go-to-Market processes reps rely on day-to-day, and serves as the connective tissue between Sales, Sales Leadership, and cross-functional partners in Product, Product Marketing, and Finance. You’ll define and implement strategy - taking insights surfaced by data and AI tools and turning them into coaching, content, and processes that reps actually use. Key responsibilities involve establishing process governance for mission-critical workflows, while simultaneously designing and managing all sales training, onboarding, and content initiatives to drive customer-centric value selling in a fast-moving business environment. The role requires a strong blend of operational rigor, strategic planning capability, and a passion for developing sales talent within a high-growth SaaS environment.

Success is measured by the productivity and effectiveness of the reps and managers you support — ramp time, goal attainment, engagement with trained content, and improvement in core sales KPIs like conversion rate, ARPU, and attach rates — delivered through strong in-person and virtual facilitation, tight cross-functional coordination, and disciplined process governance.

What You’ll Do

• Training & Enablement Delivery: Own the design, delivery, and continuous improvement of new hire onboarding, role-based promotion paths, and ongoing skill-development programs, with an emphasis on customer-centric value selling. Track engagement, application, and retention of trained content.
• Performance Gap Analysis & Coaching: Partner closely with sales teams to identify performance and process gaps, and translate those insights into recurring, dynamic education programs — including insights surfaced through Gong call review and Outreach engagement data.
• GTM Process Governance & Cross-Functional Liaison: Establish and maintain governance of critical Go-to-Market processes. Serve as the primary liaison to Engineering/Product Development, Product Marketing, and Finance to translate new features, pricing, promotional offers, and strategic initiatives into sales-ready enablement. Serve as a representative for Sales in cross-functional initiatives, including planning and update meetings, and identifying areas of front-line impact.
• Process Documentation & Playbooks: Own and continuously refine sales process documentation — playbooks, runbooks, and process guides — ensuring they reflect current tools, messaging, and GTM motion rather than going stale after launch.
• AI and Tool Adoption & Coaching: Own in-practice coaching and adoption for Gong (call coaching, objection handling), Outreach (messaging and reply-rate coaching) while leveraging tools like Testbox and Synthesia to optimize performance. Coach reps on adopting AI tools in their day-to-day workflow. Continually evaluate and bring in new tools to modernize training delivery and sales enablement.
• Strategic Planning Support: Work in close partnership with Sales Leadership to support strategic Sales initiatives, ensuring training, process, and communication resources are in place for successful execution.
• AI Usage & Security: Continuous personal adoption of AI platforms is expected to streamline your own workflow. Adhere to CallRail AI usage policies — confidential or proprietary information must not be entered into unauthorized AI platforms.

What You’ll Need

• 4+ years in sales enablement, sales training, or sales operations, ideally within a B2B SaaS or high-growth environment.
• A track record of designing and delivering onboarding curricula and ongoing skill-development programs for sales or account management teams, with measurable impact on ramp time or performance.
• Strong live and virtual facilitation and coaching skills — exceptional at running in-person or virtual training sessions and coaching reps directly, not just producing content.
• Practical, hands-on comfort using AI tools (e.g., Gemini, Claude) to synthesize data and insights into coaching and content.
• Experience partnering cross-functionally with Product, Product Marketing, and/or Finance teams to translate initiatives into field-ready enablement.
• Excellent written and verbal communication skills, with the ability to distill complex or technical information into clear, actionable guidance.
• Ability and willingness to work on-site at CallRail’s Corp Office in Atlanta.

Nice to Have

• Background in instructional design, adult learning theory, or a formal training certification.
• Prior experience in call tracking, conversation intelligence, or broader marketing technology.
• Experience managing or contributing to a formal onboarding curriculum for a distributed or hybrid sales team.

If you do not meet all the requirements listed, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that aligns with your skills and experience.

Additional Perks

• Healthcare (one option covered at 100% for employees), Dental & Vision Coverage
• Competitive HSA with company matching
• Paid parental leave
• Flexible vacation policy
• 401K options with company dollar-for-dollar match
• Employee stock options available from day one
• $2,000 annual educational allowance
• Catered lunch every Tuesday * an in-office perk
• MARTA transportation or office parking expenses covered
• Employee charitable donation company match, up to $500 annually
• Regular company outings and events
• Hybrid work options with $500 office stipend to set up your home office
• Designated bike storage

This position is based out of our Atlanta office. Through December 2026, employees are expected to work in the office on Tuesdays and Thursdays. Beginning in January 2027, CallRail will transition to a 3.5-day hybrid work model. Employees will work in the office on Mondays, Tuesdays, and Thursdays, with Wednesdays alternating bi-weekly between remote and in-office. Fridays will remain remote.

Learn more:https://www.callrail.com/about/

You Are Welcome Here

CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company’s core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

Continuous adoption of AI technologies is essential to this role. You will be expected to leverage AI platforms to streamline operations, solve complex problems, and stay ahead of industry benchmarks.

About Tailscale

Tailscale is building the new Internet by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We’re building a future for the Internet that’s easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we’re backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.

About the Role

We’re looking for an experienced Executive Business Partner to partner with our VP of Engineering. You will also work closely with the Chief of Staff, CTO.

You’ll serve as a trusted partner to the VP of Engineering helping them stay focused on the work that matters most. By connecting people, priorities, and decisions across Engineering, Product, Design, Finance, Legal, People, Operations, Marketing, and the Executive Leadership Team, you’ll keep initiatives moving, remove operational friction, improve day-to-day execution, and ensure nothing important falls through the cracks. You’ll thrive in ambiguity, exercise sound judgment, and proactively solve problems before they become distractions.

The ideal candidate enjoys operating systems, thrives in fast-moving environments, communicates exceptionally well, and takes pride in making everyone around them more effective.

Key Responsibilities

Executive Partnership

• Partner closely with the VP of Engineering to maximize their effectiveness and protect their time managing their calendars, incoming and outgoing requests, and reconciling conflicts
• Build a deep understanding of executive priorities, organizational goals, and business context to proactively identify opportunities and risks.
• Anticipate needs before they’re expressed and independently solve problems with minimal direction.
• Act as a trusted extension of the executives while exercising exceptional judgment and discretion.

Executive Operations

• Own complex calendar management across multiple time zones while balancing competing priorities and continuously optimizing executive time.
• Manage meeting preparation, agendas, briefing documents, attendee coordination, and follow-up to ensure every meeting has clear purpose and outcomes.
• Coordinate recurring department meetings, planning sessions and department offsites which will include an annual cross-department offsite and various smaller events throughout the year.
• Track commitments, key decisions, action items, and cross-functional dependencies to ensure timely execution on behalf of the executive(s)
• Prepare presentations, executive communications, spreadsheets, reports, and briefing materials for internal and external audiences.
• Help prepare executives for board meetings, customer meetings, leadership presentations, conferences, and speaking engagements.
• Partner with the Chief of Staff to the CTO in coordination of work.

Cross-Functional Coordination

• Partner closely with leaders across Engineering, Product, Design, People, Finance, Legal, Marketing, IT, and Operations.
• Build strong working relationships across the company and serve as a trusted point of coordination for executive priorities.
• Partner with other Executive Assistants

Project & Program Management

• Partner with Executive on deliverables such as headcount planning and department budgets
• Partner with Executive on operating the performance review process
• Improve administrative and operational processes by identifying inefficiencies and implementing scalable solutions.
• Build (where necessary) and operate repeatable systems that improve organizational effectiveness as the company grows.

Travel & Logistics

• Coordinate complex domestic and international travel, including itineraries, accommodations, visas (when applicable), transportation, and contingency planning.
• Manage executive expense reporting accurately and efficiently.
• Coordinate department offsites, team gatherings, planning sessions, and company events.

Continuous Improvement

• Continuously evaluate executive workflows and identify opportunities to improve efficiency.
• Leverage AI-powered and modern productivity tools to streamline administrative work, automate repetitive tasks, and improve organizational effectiveness.
• Recommend and implement new processes that improve collaboration across the department

What We Are Looking For

• Significant experience supporting VP- or C-level executives within a fast-paced technology company
• Experience supporting Engineering, Product, Design, or other highly technical organizations
• Experience working with Google Suite, Notion, Slack, Zoom and Jira
• Demonstrated success operating independently with minimal direction in rapidly changing environments
• Exceptional organizational and project management skills with the ability to manage multiple competing priorities simultaneously
• Outstanding written and verbal communication skills
• Strong business judgment and the ability to make thoughtful decisions while knowing when to escalate
• Proven ability to anticipate executive needs and proactively remove obstacles
• Excellent attention to detail while maintaining perspective on broader business priorities
• Experience coordinating complex cross-functional projects involving senior stakeholders
• High emotional intelligence with the ability to build trusted relationships across all levels of an organization
• Comfortable navigating ambiguity and adapting quickly as priorities evolve
• Strong systems thinking with a continuous improvement mindset
• Absolute integrity and discretion when handling confidential information
• Comfortable working asynchronously in a globally distributed remote organization
• A collaborative, humble approach with a willingness to help wherever needed

Nice to Have

• Experience working in a high-growth SaaS, infrastructure software, developer tools, or security company
• Experience supporting distributed global organizations
• Experience planning executive offsites, leadership retreats, and company events
• Experience implementing workflow automation or leveraging AI tools to improve productivity
• Experience supporting executive communications, board preparation, or company planning processes

As a company, we strive to maintain fair and equitable compensation practices within our team across all roles and all levels. Tailscale’s compensation package includes base salary, equity, and comprehensive benefits. The salary range displayed on each job posting represents the target range for a new hire’s base salary. Individual offers may vary based on experience and skill set.

CAN Pay Range

$144,800—$217,100 CAD

Frequently cited statistics show that people who identify with historically marginalized groups are likely to apply to jobs only if they meet 100% of the qualifications. We encourage you to help us break that statistic!

What We Offer

• An inclusive, flexible environment where you can be your authentic self. We recognize the impact of diverse voices and backgrounds on the growth of our people, product, and company. And that flexibility in how and when you work empowers our team to integrate work and life.
• A competitive total compensation package. This includes a base salary, an equity incentive plan and variable commission (for quota-based roles).
• Comprehensive group benefits with no waiting period. Take advantage of coverage for health, vision, dental, and more for you and your family!
• Remote first company—most of our teams work fully remotely. Enjoy a change of scenery wherever you can get wifi, participate in virtual and in-person social events, and leverage our corporate co-working program to visit WeWork (or other similar spaces near you). Some roles require in-office collaboration depending on team needs, which will be clearly noted in the job description.
• Employer-funded retirement contributions. Tailscale will match your retirement contributions dollar-for-dollar, up to a maximum annual employer contribution equal to 0.75% of your eligible compensation.
• Connect with other Tailscalars IRL. Attend our annual company retreat, participate in team off-sites, and collaborate in person with teammates across Canada, the United States, the United Kingdom, and Singapore. We support intentional in-person connection through team travel and distributed collaboration.
• Support for your personal and professional development. Grow your career thoughtfully with $1500 USD annually for professional development, or take advantage of mentorship, coaching, and internal promotion opportunities.
• Paid time off and a healthy work-life integration. Our flexible, paid time off program supports you for any situation life throws your way, whether moving homes or travelling the world!
• A build-your-own home office setup. You choose your own company-owned laptop (Mac or PC), receive a monthly home internet reimbursement, and $500 USD to customize your workstation to make it your own.
• Paid parental leave program. We care about your life outside of work and encourage new parents to take advantage of parental leave top-ups (20 weeks for birthing parents, 16 weeks for non-birthing parents).

Tailscale is committed to providing an accessible and inclusive hiring process. If you require an accommodation at any stage of the recruitment process or related to any aspect of this role, please contact your recruiter.

Our hiring process uses AI-assisted tools to help screen and assess candidates. All hiring decisions are made by people.

Please be aware that legitimate emails from Tailscale’s talent team will only originate from @tailscale.com, @greenhouse.io, and @interviews.modernloop.io email addresses. For more information about protecting yourself from impersonators and scams, please visit https://tailscale.com/scam-awareness.

About Tailscale

Tailscale is building the new Internet by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We’re building a future for the Internet that’s easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we’re backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.

About the Role

We’re looking for an experienced Executive Business Partner to partner with our VP of Engineering. You will also work closely with the Chief of Staff, CTO.

You’ll serve as a trusted partner to the VP of Engineering helping them stay focused on the work that matters most. By connecting people, priorities, and decisions across Engineering, Product, Design, Finance, Legal, People, Operations, Marketing, and the Executive Leadership Team, you’ll keep initiatives moving, remove operational friction, improve day-to-day execution, and ensure nothing important falls through the cracks. You’ll thrive in ambiguity, exercise sound judgment, and proactively solve problems before they become distractions.

The ideal candidate enjoys operating systems, thrives in fast-moving environments, communicates exceptionally well, and takes pride in making everyone around them more effective.

Key Responsibilities

Executive Partnership

• Partner closely with the VP of Engineering to maximize their effectiveness and protect their time managing their calendars, incoming and outgoing requests, and reconciling conflicts
• Build a deep understanding of executive priorities, organizational goals, and business context to proactively identify opportunities and risks.
• Anticipate needs before they’re expressed and independently solve problems with minimal direction.
• Act as a trusted extension of the executives while exercising exceptional judgment and discretion.

Executive Operations

• Own complex calendar management across multiple time zones while balancing competing priorities and continuously optimizing executive time.
• Manage meeting preparation, agendas, briefing documents, attendee coordination, and follow-up to ensure every meeting has clear purpose and outcomes.
• Coordinate recurring department meetings, planning sessions and department offsites which will include an annual cross-department offsite and various smaller events throughout the year.
• Track commitments, key decisions, action items, and cross-functional dependencies to ensure timely execution on behalf of the executive(s)
• Prepare presentations, executive communications, spreadsheets, reports, and briefing materials for internal and external audiences.
• Help prepare executives for board meetings, customer meetings, leadership presentations, conferences, and speaking engagements.
• Partner with the Chief of Staff to the CTO in coordination of work.

Cross-Functional Coordination

• Partner closely with leaders across Engineering, Product, Design, People, Finance, Legal, Marketing, IT, and Operations.
• Build strong working relationships across the company and serve as a trusted point of coordination for executive priorities.
• Partner with other Executive Assistants

Project & Program Management

• Partner with Executive on deliverables such as headcount planning and department budgets
• Partner with Executive on operating the performance review process
• Improve administrative and operational processes by identifying inefficiencies and implementing scalable solutions.
• Build (where necessary) and operate repeatable systems that improve organizational effectiveness as the company grows.

Travel & Logistics

• Coordinate complex domestic and international travel, including itineraries, accommodations, visas (when applicable), transportation, and contingency planning.
• Manage executive expense reporting accurately and efficiently.
• Coordinate department offsites, team gatherings, planning sessions, and company events.

Continuous Improvement

• Continuously evaluate executive workflows and identify opportunities to improve efficiency.
• Leverage AI-powered and modern productivity tools to streamline administrative work, automate repetitive tasks, and improve organizational effectiveness.
• Recommend and implement new processes that improve collaboration across the department

What We Are Looking For

• Significant experience supporting VP- or C-level executives within a fast-paced technology company
• Experience supporting Engineering, Product, Design, or other highly technical organizations
• Experience working with Google Suite, Notion, Slack, Zoom and Jira
• Demonstrated success operating independently with minimal direction in rapidly changing environments
• Exceptional organizational and project management skills with the ability to manage multiple competing priorities simultaneously
• Outstanding written and verbal communication skills
• Strong business judgment and the ability to make thoughtful decisions while knowing when to escalate
• Proven ability to anticipate executive needs and proactively remove obstacles
• Excellent attention to detail while maintaining perspective on broader business priorities
• Experience coordinating complex cross-functional projects involving senior stakeholders
• High emotional intelligence with the ability to build trusted relationships across all levels of an organization
• Comfortable navigating ambiguity and adapting quickly as priorities evolve
• Strong systems thinking with a continuous improvement mindset
• Absolute integrity and discretion when handling confidential information
• Comfortable working asynchronously in a globally distributed remote organization
• A collaborative, humble approach with a willingness to help wherever needed

Nice to Have

• Experience working in a high-growth SaaS, infrastructure software, developer tools, or security company
• Experience supporting distributed global organizations
• Experience planning executive offsites, leadership retreats, and company events
• Experience implementing workflow automation or leveraging AI tools to improve productivity
• Experience supporting executive communications, board preparation, or company planning processes

As a company, we strive to maintain fair and equitable compensation practices within our team across all roles and all levels. Tailscale’s compensation package includes base salary, equity, and comprehensive benefits. The salary range displayed on each job posting represents the target range for a new hire’s base salary. Individual offers may vary based on experience and skill set.

US Pay Range

$104,000—$156,000 USD

Frequently cited statistics show that people who identify with historically marginalized groups are likely to apply to jobs only if they meet 100% of the qualifications. We encourage you to help us break that statistic!

What We Offer

• An inclusive, flexible environment where you can be your authentic self. We recognize the impact of diverse voices and backgrounds on the growth of our people, product, and company. And that flexibility in how and when you work empowers our team to integrate work and life.
• A competitive total compensation package. This includes a base salary, an equity incentive plan and variable commission (for quota-based roles).
• Comprehensive group benefits with no waiting period. Take advantage of coverage for health, vision, dental, and more for you and your family!
• Remote first company—most of our teams work fully remotely. Enjoy a change of scenery wherever you can get wifi, participate in virtual and in-person social events, and leverage our corporate co-working program to visit WeWork (or other similar spaces near you). Some roles require in-office collaboration depending on team needs, which will be clearly noted in the job description.
• Employer-funded retirement contributions. Tailscale will match your retirement contributions dollar-for-dollar, up to a maximum annual employer contribution equal to 0.75% of your eligible compensation.
• Connect with other Tailscalars IRL. Attend our annual company retreat, participate in team off-sites, and collaborate in person with teammates across Canada, the United States, the United Kingdom, and Singapore. We support intentional in-person connection through team travel and distributed collaboration.
• Support for your personal and professional development. Grow your career thoughtfully with $1500 USD annually for professional development, or take advantage of mentorship, coaching, and internal promotion opportunities.
• Paid time off and a healthy work-life integration. Our flexible, paid time off program supports you for any situation life throws your way, whether moving homes or travelling the world!
• A build-your-own home office setup. You choose your own company-owned laptop (Mac or PC), receive a monthly home internet reimbursement, and $500 USD to customize your workstation to make it your own.
• Paid parental leave program. We care about your life outside of work and encourage new parents to take advantage of parental leave top-ups (20 weeks for birthing parents, 16 weeks for non-birthing parents).

Tailscale is committed to providing an accessible and inclusive hiring process. If you require an accommodation at any stage of the recruitment process or related to any aspect of this role, please contact your recruiter.

Our hiring process uses AI-assisted tools to help screen and assess candidates. All hiring decisions are made by people.

Please be aware that legitimate emails from Tailscale’s talent team will only originate from @tailscale.com, @greenhouse.io, and @interviews.modernloop.io email addresses. For more information about protecting yourself from impersonators and scams, please visit https://tailscale.com/scam-awareness.

The Thuma team is looking for a talented and detail-oriented Producer to join our creative team. This role requires someone with strong organizational skills and production expertise, ensuring that all photo and video projects are executed flawlessly from concept to delivery. You’ll work closely with our Art Direction team, photographers, videographers, and external vendors to bring creative visions to life while managing timelines, budgets, and logistics.

Thuma’s Headquarters is based in the historic Presidio neighborhood of San Francisco. This role involves three to five days in office each week.

You Will

Pre-Production

• Partner with Art Direction to turn creative briefs into actionable, feasible production plans and scope, including timelines, budgets, and resources.
• Build production schedules, timelines, and call sheets, and develop cost estimates and budgets, including annual editorial budget planning.
• Source and coordinate crew, talent, casting, photographers, videographers, stylists, and other vendors, plus locations, permits, and equipment.
• Conduct production research and reference gathering, and keep moodboards and creative direction aligned with the brief.
• Assess risk and build contingency plans; coordinate product samples, ensuring items are ordered, received, and stored ahead of production.
• Lead pre-production meetings and coordinate across departments, stakeholders, and clients, including client briefings.

On Set

• Provide shoot supervision and overall production oversight, managing Thuma’s internal studio productions end-to-end.
• Coordinate crew, talent, photographers, videographers, stylists, hair & makeup, clients, and agencies on set.
• Manage vendors, track shot progress, deliverables, and budget/resource allocation, keeping production pacing on schedule.
• Run set-readiness checks and quality oversight, troubleshooting issues and facilitating live problem-solving under pressure.
• Keep the team, stakeholders, and clients updated throughout the day, managing time, approvals, and on-set product sample logistics.

Post-Production

• Coordinate wrap logistics, equipment returns, invoicing, budget reconciliation, and expense tracking.
• Manage handoffs to edit, retouch, color grading, sound mix, and motion graphics teams.
• Plan review sessions, consolidate feedback, and coordinate revisions through to final client approval and deliverable QA.
• Maintain master asset management, version control, file delivery, archiving, and distribution/campaign rollout support.
• Run production debriefs, capture lessons learned and team feedback, and report on project closeout and campaign delivery.

Ongoing & Cross-Functional

• Operate with a resourceful, scrappy mindset, maximizing production value while working efficiently within timelines and budgets.
• Manage multiple productions simultaneously and relationships with external vendors, agencies, and freelance talent.
• Own administrative tasks including digital file management, contract coordination, and production documentation.
• Continuously improve workflows, provide proactive stakeholder updates on risks and timeline changes, and oversee product sample and storage unit inventory.

This Might Describe You

• 3–5 years of production experience, ideally in-house, marketing, or agency, managing photo/video productions from concept to delivery.
• Strong negotiation and budgeting skills, translating creative vision into efficient, cost-effective execution.
• Exceptional organizational and project management skills across multiple timelines, workflows, and stakeholders.
• Calm, solutions-oriented communicator with meticulous attention to detail in file organization, documentation, and asset management.
• Strong grasp of the creative development process, digital asset management, file types, and delivery specifications.
• Experience with Asana or similar tools, and studio management experience, are a plus.

Why Join Us

• 401(k): Participation in our 401(k) program with company matching up to 6% of your contributions.
• Benefits*: Comprehensive medical, dental, and vision coverage with generous employer contributions, 100% paid parental leave, and company-sponsored One Medical and WellHub memberships.
• Equity: Participation in employee stock option plan.
• Flexible by Design: We operate with a high-performance mindset, paired with thoughtful flexibility—flexible hours, flexible PTO, and a hybrid approach that supports both focus and balance.
• Time to Recharge: Enjoy 13 company holidays each year to rest, reset, and celebrate what matters most.
• Employee Discount**: 40% off almost all Thuma products.
• Cell Phone Stipend: $100 per month to support work-related phone use.
• Commute Reimbursement: Up to $150 per month for commuting to our office.
• Room Upgrade: A complimentary product credit upon joining, valued at up to $3,000.

\*\* Some exclusions may apply

\* Eligibility for compensation, benefits, and perks may vary based on employment status (e.g., full-time, part-time, temporary), work schedule, and applicable holiday policies, and are subject to the terms of the relevant plans and company guidelines.

$90,000 - $110,000 a year

Thuma provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on (a) location, as Thuma factors in specific location when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and © individual candidate experience.

Additionally, Thuma leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Thuma reserves the right to modify this information at any time, subject to applicable law.

Who We Are

Thuma is a modern design company specializing in furniture and home goods. We believe simplicity is the ultimate luxury. That the details matter. And that good design is good hospitality.

We recognize that people come with a wealth of knowledge and are talented beyond the scope of a functional role. If this sounds like you, we encourage you to apply even if your experience doesn’t precisely match our job description. We hire for integrity, initiative, collaborative spirit, open mindedness, and willingness to learn.

Thuma is dedicated to going above and beyond to bring people with diverse perspectives and unique experiences together to do great work. We strive to create a sense of belonging by creating an inclusive culture where everyone can be their authentic self and by treating each and every team member with kindness, equity, and respect, always.

About Tailscale

Tailscale is building the new Internet by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We’re building a future for the Internet that’s easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we’re backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.

About the Role

We’re looking for an experienced Executive Business Partner to partner with our VP of Engineering. You will also work closely with the Chief of Staff, CTO.

You’ll serve as a trusted partner to the VP of Engineering helping them stay focused on the work that matters most. By connecting people, priorities, and decisions across Engineering, Product, Design, Finance, Legal, People, Operations, Marketing, and the Executive Leadership Team, you’ll keep initiatives moving, remove operational friction, improve day-to-day execution, and ensure nothing important falls through the cracks. You’ll thrive in ambiguity, exercise sound judgment, and proactively solve problems before they become distractions.

The ideal candidate enjoys operating systems, thrives in fast-moving environments, communicates exceptionally well, and takes pride in making everyone around them more effective.

Key Responsibilities

Executive Partnership

• Partner closely with the VP of Engineering to maximize their effectiveness and protect their time managing their calendars, incoming and outgoing requests, and reconciling conflicts
• Build a deep understanding of executive priorities, organizational goals, and business context to proactively identify opportunities and risks.
• Anticipate needs before they’re expressed and independently solve problems with minimal direction.
• Act as a trusted extension of the executives while exercising exceptional judgment and discretion.

Executive Operations

• Own complex calendar management across multiple time zones while balancing competing priorities and continuously optimizing executive time.
• Manage meeting preparation, agendas, briefing documents, attendee coordination, and follow-up to ensure every meeting has clear purpose and outcomes.
• Coordinate recurring department meetings, planning sessions and department offsites which will include an annual cross-department offsite and various smaller events throughout the year.
• Track commitments, key decisions, action items, and cross-functional dependencies to ensure timely execution on behalf of the executive(s)
• Prepare presentations, executive communications, spreadsheets, reports, and briefing materials for internal and external audiences.
• Help prepare executives for board meetings, customer meetings, leadership presentations, conferences, and speaking engagements.
• Partner with the Chief of Staff to the CTO in coordination of work.

Cross-Functional Coordination

• Partner closely with leaders across Engineering, Product, Design, People, Finance, Legal, Marketing, IT, and Operations.
• Build strong working relationships across the company and serve as a trusted point of coordination for executive priorities.
• Partner with other Executive Assistants

Project & Program Management

• Partner with Executive on deliverables such as headcount planning and department budgets
• Partner with Executive on operating the performance review process
• Improve administrative and operational processes by identifying inefficiencies and implementing scalable solutions.
• Build (where necessary) and operate repeatable systems that improve organizational effectiveness as the company grows.

Travel & Logistics

• Coordinate complex domestic and international travel, including itineraries, accommodations, visas (when applicable), transportation, and contingency planning.
• Manage executive expense reporting accurately and efficiently.
• Coordinate department offsites, team gatherings, planning sessions, and company events.

Continuous Improvement

• Continuously evaluate executive workflows and identify opportunities to improve efficiency.
• Leverage AI-powered and modern productivity tools to streamline administrative work, automate repetitive tasks, and improve organizational effectiveness.
• Recommend and implement new processes that improve collaboration across the department

What We Are Looking For

• Significant experience supporting VP- or C-level executives within a fast-paced technology company
• Experience supporting Engineering, Product, Design, or other highly technical organizations
• Experience working with Google Suite, Notion, Slack, Zoom and Jira
• Demonstrated success operating independently with minimal direction in rapidly changing environments
• Exceptional organizational and project management skills with the ability to manage multiple competing priorities simultaneously
• Outstanding written and verbal communication skills
• Strong business judgment and the ability to make thoughtful decisions while knowing when to escalate
• Proven ability to anticipate executive needs and proactively remove obstacles
• Excellent attention to detail while maintaining perspective on broader business priorities
• Experience coordinating complex cross-functional projects involving senior stakeholders
• High emotional intelligence with the ability to build trusted relationships across all levels of an organization
• Comfortable navigating ambiguity and adapting quickly as priorities evolve
• Strong systems thinking with a continuous improvement mindset
• Absolute integrity and discretion when handling confidential information
• Comfortable working asynchronously in a globally distributed remote organization
• A collaborative, humble approach with a willingness to help wherever needed

Nice to Have

• Experience working in a high-growth SaaS, infrastructure software, developer tools, or security company
• Experience supporting distributed global organizations
• Experience planning executive offsites, leadership retreats, and company events
• Experience implementing workflow automation or leveraging AI tools to improve productivity
• Experience supporting executive communications, board preparation, or company planning processes

As a company, we strive to maintain fair and equitable compensation practices within our team across all roles and all levels. Tailscale’s compensation package includes base salary, equity, and comprehensive benefits. The salary range displayed on each job posting represents the target range for a new hire’s base salary. Individual offers may vary based on experience and skill set.

CAN Pay Range

$144,800—$217,100 CAD

Frequently cited statistics show that people who identify with historically marginalized groups are likely to apply to jobs only if they meet 100% of the qualifications. We encourage you to help us break that statistic!

What We Offer

• An inclusive, flexible environment where you can be your authentic self. We recognize the impact of diverse voices and backgrounds on the growth of our people, product, and company. And that flexibility in how and when you work empowers our team to integrate work and life.
• A competitive total compensation package. This includes a base salary, an equity incentive plan and variable commission (for quota-based roles).
• Comprehensive group benefits with no waiting period. Take advantage of coverage for health, vision, dental, and more for you and your family!
• Remote first company—most of our teams work fully remotely. Enjoy a change of scenery wherever you can get wifi, participate in virtual and in-person social events, and leverage our corporate co-working program to visit WeWork (or other similar spaces near you). Some roles require in-office collaboration depending on team needs, which will be clearly noted in the job description.
• Employer-funded retirement contributions. Tailscale will match your retirement contributions dollar-for-dollar, up to a maximum annual employer contribution equal to 0.75% of your eligible compensation.
• Connect with other Tailscalars IRL. Attend our annual company retreat, participate in team off-sites, and collaborate in person with teammates across Canada, the United States, the United Kingdom, and Singapore. We support intentional in-person connection through team travel and distributed collaboration.
• Support for your personal and professional development. Grow your career thoughtfully with $1500 USD annually for professional development, or take advantage of mentorship, coaching, and internal promotion opportunities.
• Paid time off and a healthy work-life integration. Our flexible, paid time off program supports you for any situation life throws your way, whether moving homes or travelling the world!
• A build-your-own home office setup. You choose your own company-owned laptop (Mac or PC), receive a monthly home internet reimbursement, and $500 USD to customize your workstation to make it your own.
• Paid parental leave program. We care about your life outside of work and encourage new parents to take advantage of parental leave top-ups (20 weeks for birthing parents, 16 weeks for non-birthing parents).

Tailscale is committed to providing an accessible and inclusive hiring process. If you require an accommodation at any stage of the recruitment process or related to any aspect of this role, please contact your recruiter.

Our hiring process uses AI-assisted tools to help screen and assess candidates. All hiring decisions are made by people.

Please be aware that legitimate emails from Tailscale’s talent team will only originate from @tailscale.com, @greenhouse.io, and @interviews.modernloop.io email addresses. For more information about protecting yourself from impersonators and scams, please visit https://tailscale.com/scam-awareness.

About Tailscale

Tailscale is building the new Internet by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We’re building a future for the Internet that’s easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we’re backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.

About the Role

We’re looking for an experienced Executive Business Partner to partner with our VP of Engineering. You will also work closely with the Chief of Staff, CTO.

You’ll serve as a trusted partner to the VP of Engineering helping them stay focused on the work that matters most. By connecting people, priorities, and decisions across Engineering, Product, Design, Finance, Legal, People, Operations, Marketing, and the Executive Leadership Team, you’ll keep initiatives moving, remove operational friction, improve day-to-day execution, and ensure nothing important falls through the cracks. You’ll thrive in ambiguity, exercise sound judgment, and proactively solve problems before they become distractions.

The ideal candidate enjoys operating systems, thrives in fast-moving environments, communicates exceptionally well, and takes pride in making everyone around them more effective.

Key Responsibilities

Executive Partnership

• Partner closely with the VP of Engineering to maximize their effectiveness and protect their time managing their calendars, incoming and outgoing requests, and reconciling conflicts
• Build a deep understanding of executive priorities, organizational goals, and business context to proactively identify opportunities and risks.
• Anticipate needs before they’re expressed and independently solve problems with minimal direction.
• Act as a trusted extension of the executives while exercising exceptional judgment and discretion.

Executive Operations

• Own complex calendar management across multiple time zones while balancing competing priorities and continuously optimizing executive time.
• Manage meeting preparation, agendas, briefing documents, attendee coordination, and follow-up to ensure every meeting has clear purpose and outcomes.
• Coordinate recurring department meetings, planning sessions and department offsites which will include an annual cross-department offsite and various smaller events throughout the year.
• Track commitments, key decisions, action items, and cross-functional dependencies to ensure timely execution on behalf of the executive(s)
• Prepare presentations, executive communications, spreadsheets, reports, and briefing materials for internal and external audiences.
• Help prepare executives for board meetings, customer meetings, leadership presentations, conferences, and speaking engagements.
• Partner with the Chief of Staff to the CTO in coordination of work.

Cross-Functional Coordination

• Partner closely with leaders across Engineering, Product, Design, People, Finance, Legal, Marketing, IT, and Operations.
• Build strong working relationships across the company and serve as a trusted point of coordination for executive priorities.
• Partner with other Executive Assistants

Project & Program Management

• Partner with Executive on deliverables such as headcount planning and department budgets
• Partner with Executive on operating the performance review process
• Improve administrative and operational processes by identifying inefficiencies and implementing scalable solutions.
• Build (where necessary) and operate repeatable systems that improve organizational effectiveness as the company grows.

Travel & Logistics

• Coordinate complex domestic and international travel, including itineraries, accommodations, visas (when applicable), transportation, and contingency planning.
• Manage executive expense reporting accurately and efficiently.
• Coordinate department offsites, team gatherings, planning sessions, and company events.

Continuous Improvement

• Continuously evaluate executive workflows and identify opportunities to improve efficiency.
• Leverage AI-powered and modern productivity tools to streamline administrative work, automate repetitive tasks, and improve organizational effectiveness.
• Recommend and implement new processes that improve collaboration across the department

What We Are Looking For

• Significant experience supporting VP- or C-level executives within a fast-paced technology company
• Experience supporting Engineering, Product, Design, or other highly technical organizations
• Experience working with Google Suite, Notion, Slack, Zoom and Jira
• Demonstrated success operating independently with minimal direction in rapidly changing environments
• Exceptional organizational and project management skills with the ability to manage multiple competing priorities simultaneously
• Outstanding written and verbal communication skills
• Strong business judgment and the ability to make thoughtful decisions while knowing when to escalate
• Proven ability to anticipate executive needs and proactively remove obstacles
• Excellent attention to detail while maintaining perspective on broader business priorities
• Experience coordinating complex cross-functional projects involving senior stakeholders
• High emotional intelligence with the ability to build trusted relationships across all levels of an organization
• Comfortable navigating ambiguity and adapting quickly as priorities evolve
• Strong systems thinking with a continuous improvement mindset
• Absolute integrity and discretion when handling confidential information
• Comfortable working asynchronously in a globally distributed remote organization
• A collaborative, humble approach with a willingness to help wherever needed

Nice to Have

• Experience working in a high-growth SaaS, infrastructure software, developer tools, or security company
• Experience supporting distributed global organizations
• Experience planning executive offsites, leadership retreats, and company events
• Experience implementing workflow automation or leveraging AI tools to improve productivity
• Experience supporting executive communications, board preparation, or company planning processes

As a company, we strive to maintain fair and equitable compensation practices within our team across all roles and all levels. Tailscale’s compensation package includes base salary, equity, and comprehensive benefits. The salary range displayed on each job posting represents the target range for a new hire’s base salary. Individual offers may vary based on experience and skill set.

US Pay Range

$104,000—$156,000 USD

Frequently cited statistics show that people who identify with historically marginalized groups are likely to apply to jobs only if they meet 100% of the qualifications. We encourage you to help us break that statistic!

What We Offer

• An inclusive, flexible environment where you can be your authentic self. We recognize the impact of diverse voices and backgrounds on the growth of our people, product, and company. And that flexibility in how and when you work empowers our team to integrate work and life.
• A competitive total compensation package. This includes a base salary, an equity incentive plan and variable commission (for quota-based roles).
• Comprehensive group benefits with no waiting period. Take advantage of coverage for health, vision, dental, and more for you and your family!
• Remote first company—most of our teams work fully remotely. Enjoy a change of scenery wherever you can get wifi, participate in virtual and in-person social events, and leverage our corporate co-working program to visit WeWork (or other similar spaces near you). Some roles require in-office collaboration depending on team needs, which will be clearly noted in the job description.
• Employer-funded retirement contributions. Tailscale will match your retirement contributions dollar-for-dollar, up to a maximum annual employer contribution equal to 0.75% of your eligible compensation.
• Connect with other Tailscalars IRL. Attend our annual company retreat, participate in team off-sites, and collaborate in person with teammates across Canada, the United States, the United Kingdom, and Singapore. We support intentional in-person connection through team travel and distributed collaboration.
• Support for your personal and professional development. Grow your career thoughtfully with $1500 USD annually for professional development, or take advantage of mentorship, coaching, and internal promotion opportunities.
• Paid time off and a healthy work-life integration. Our flexible, paid time off program supports you for any situation life throws your way, whether moving homes or travelling the world!
• A build-your-own home office setup. You choose your own company-owned laptop (Mac or PC), receive a monthly home internet reimbursement, and $500 USD to customize your workstation to make it your own.
• Paid parental leave program. We care about your life outside of work and encourage new parents to take advantage of parental leave top-ups (20 weeks for birthing parents, 16 weeks for non-birthing parents).

Tailscale is committed to providing an accessible and inclusive hiring process. If you require an accommodation at any stage of the recruitment process or related to any aspect of this role, please contact your recruiter.

Our hiring process uses AI-assisted tools to help screen and assess candidates. All hiring decisions are made by people.

Please be aware that legitimate emails from Tailscale’s talent team will only originate from @tailscale.com, @greenhouse.io, and @interviews.modernloop.io email addresses. For more information about protecting yourself from impersonators and scams, please visit https://tailscale.com/scam-awareness.

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

.

Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

.

See yourself at Twilio

Join Twilio’s Professional Services’  team as our next Program Manager.

About the job

This position develops and delivers comprehensive technology solutions through consulting engagements of various durations and complexities across all of Twilio’s products and channels. These engagements help our customers bring their customer experience vision to life by guiding implementation best practices, providing solution design support and ensuring successful platform adoption using Twilio’s APIs and platforms.

Program Managers combine deep expertise with technical knowledge of customer business objectives and use cases, acting as an extension of the customer’s team. A Program Manager’s primary responsibilities include setting, managing, and meeting customer expectations with regard to scope, budget, and timeline in order to meet contractual obligations.  In addition, our Program Managers ensure our customers have an excellent experience, see value from our solutions, and generate revenue for Twilio.  They stay one step ahead of customers, anticipating what they need to think about next and proactively setting the customer team up for success by monitoring industry trends and best practices relevant to their implementations. This role requires both strategic thinking and practical application—advising on solution design, supporting implementation activities, and directly contributing to customer success through hands-on engagement in solution delivery.

Our Program Managers ensure customer engagements are strategically aligned to business outcomes by leading all aspects of the project lifecycle. Success in this role requires exceptional communication skills across in-person, virtual, and written formats to drive clarity, momentum, and results.  Program Managers provide industry best practices, identify optimization opportunities, and work directly with customers and internal teams to architect, configure, and deploy solutions that drive platform adoption and revenue growth. As the primary point of contact throughout a project or program’s entire lifecycle, Program Managers are expected to be able to communicate with individual contributors, members of the C-Suite, and everyone in between.

Responsibilities

In this role, you’ll:

• Set, manage, and meet customer expectations with regard to scope, budget, and timeline.
• Ensure our customers have an excellent experience, see value from our solutions, and generate revenue for Twilio through successful implementations and expanded platform usage.
• Serve as the primary point of contact for our customers throughout engagement delivery, providing guidance on solution architecture, system configuration, integration patterns, and deployment strategies.
• Oversee engagements that successfully lead customers through various stages of their Twilio implementation, including solution design, implementation, configuration, production monitoring, and ongoing adherence to Twilio’s best practices.
• Partner with other Twilio Professional Services team members to design, configure, and implement solutions. Contribute directly to technical discussions, and support solution delivery activities.
• Lead a team of technical resources who will architect solutions, configure systems, write custom code, and set up product integrations based on customer requirements and the agreed upon scope of work.
• Proactively analyze customer usage  patterns, technical health, and implementation approaches to identify optimization opportunities. Recommend solutions or additional services that can drive greater value and platform adoption.
• Send status reports, action logs, and other necessary project artifacts as outlined in the customer contract. Clearly communicate progress, risks and solutions to stakeholders.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 5+ years of project/program management experience implementing or delivering software solutions, with a preference towards SaaS based solutions.
• Excellent written and verbal communication, persuasion, and presentation skills.
• Ability to handle multiple competing priorities in a fast-paced environment either independently or as part of a team.
• Ability to take the initiative to drive projects forward even under ambiguous circumstances.
• Ability to effectively communicate across all levels of the organization from engineers to executives, and to establish yourself as a trusted advisor to leadership.
• Proven ability to troubleshoot and resolve technical issues involving software configuration, data mapping and API integrations and system deployments. Strong problem-solving skills with both strategic and tactical application.
• Demonstrated proven ability to serve as a subject matter expert and trusted advisor to customers in a software implementation or technical consulting environment.
• Experience in identifying technical blockers and dependency problems in advance of customer impact and working collaboratively to implement solutions.
• Ability to work non-standard, and holiday hours and other travel as needed to support Twilio and our customers business needs (typically not more than 10% annually).

Desired:

• Experience implementing, configuring, or managing one or more Twilio-related technologies such as email, voice, messaging, video, Customer Data Platform, and/or 2FA.
• Experience creating delivery frameworks, implementation methodologies, and reusable solution patterns to accelerate customer success and ensure consistency across engagements
• Experience with AGILE, SCRUM, Six Sigma, KANBAN, or KAIZEN.
• A certification from the Project Management Institute (PMI) or Scrum.org.
• Experience working with, implementing, or supporting a major CRM or SaaS platform.
• Strong understanding of APIs and common web service integration pattern.
• Experience with integration platforms or middleware (Mulesoft, Workato, Tray.io).
• Experience participating in sales and proposal presentations, demonstrating solutions, and qualifying opportunities for professional services engagement.
• Demonstrated experience in solution design, system configuration, and implementation support. Ability to provide hands-on guidance on technical architecture, integration patterns, and deployment strategies.
• Deep knowledge of industry best practices, regulatory requirements, and use case patterns for communication channels (email, SMS, voice, video, etc.).

Location

This role will be remote and located in Colombia.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

.

Stay alert to recruitment fraud

We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.

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Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Project Manager Job Description

Helium SEO is hiring a Project Manager to work as a contractor around 20-30 hours a week.

The main function of the Project Manager role is to ensure deliverables are completed within a specified timeframe. In this role, you will coordinate people and processes to ensure that client work is delivered on time and yields the desired results.

You will be the go-to person for everything involving the project’s organization and timeline.

Helium SEO is located in Cincinnati, OH. We are looking to hire a project manager to work remotely from Argentina.

Expectations

As a contractor project manager, you play a crucial role in our organization’s success. Your primary responsibilities include:

1. Timeline Management: Efficiently oversees project schedules, ensuring milestones are met and deliverables are completed on time. Our Project Management system is ClickUp.
2. Internal Communication: Facilitate clear and effective communication among team members to maintain project momentum and address any challenges promptly.
3. Client Success Reporting: Create and share progress reports regularly, highlighting project achievements and successes to keep clients informed and satisfied.
4. Issue Resolution: Proactively identify and tactfully address any project-related issues, maintaining professionalism and a solutions-oriented approach at all times.
5. Quality Assurance: Ensure all project outcomes meet or exceed our high standards, contributing to our reputation for excellence.

Your ability to manage these aspects effectively will be crucial in fostering a productive work environment and driving project success. We value your expertise and count on you to uphold our commitment to world-class service in every interaction and deliverable.

Required Skills

• 2+ years of project management experience
• Familiar with project management software platforms (ClickUp, Asana, Monday, Trello, etc.), methodologies, and best practices
• Strong time management and organizational skills with the ability to multitask, manage project timelines, and meet deadlines
• Excellent written and verbal communication skills
  • Requirements: Fluent English (reading, writing, speaking)
• Ability to perform well with or without detailed directions
• Flexible and adapts to ever-changing strategies and deadlines
• Displays critical thinking and problem-solving skills with the ability to create solutions
• Thrives in a fast-paced and dynamic environment
• Extremely self-aware and continually strives to improve

Preferred Background

• Experience in planning and executing SEO, social media, content, and local search marketing campaigns is a plus
• Experience in creating and managing multiple project timelines
• Proven ability to work collaboratively within a team, demonstrating strong communication skills
• Proficient with Google Analytics, AdWords, HubSpot, and other industry digital marketing tools
• Able to work 20-30 hours per week. You can set your own schedule as a contractor.

About You

You understand that no one is perfect, that we all have weak spots, and you want to master the skill of self-improvement regardless of your experience.

You are driven to do amazing work and complete every task to the best of your ability.

You constantly push yourself to get more done in less time by attacking your work with intensity.

You ask for help when you need it, own up to your mistakes, and put the needs of your colleagues above your own ego.

ABOUT THIS POSITION

We are looking for a detail-obsessed Product Operations Specialist to help keep our course launch process running smoothly, our existing courses in compliance, and our catalog well maintained. You’ll be the person triaging bugs, chasing them down to resolution, and making sure the right team knows about any follow ups, recurring issues, and emerging trends. If you enjoy operational puzzles, improving workflows, and collaborating across teams to keep things running smoothly, this is the role for you.

Our ideal candidate is a methodical troubleshooter who loves clear processes, is comfortable when ownership of a problem isn’t obvious yet, and takes pride in getting the details exactly right. Reporting to the Sr Manager, Automation, you’ll partner closely with Customer Experience, Learning Experience, Regulatory, and Product to keep our products and courses healthy.

WHAT YOU’LL DO

• Resolve day-to-day operational issues and regulatory requests across our product portfolio, applying established processes and using judgment to determine the right course of action, escalating when needed
• Intake and triage incoming bugs and requests from stakeholders, scoping them clearly for Product/Engineering, getting clarity on priority and estimated resolution time, and following up with the relevant stakeholders to keep them in the loop
• Build expertise in our products and processes so cross-functional partners know they can rely on you for day-to-day operational questions
• Support the launch of new courses and products, including proprietary LMS configuration tasks configuration tasks and related requests
• Partner with the Regulatory team on course requirements and updates, making the updates you can directly and routing anything that needs Development or Product Management support
• Keep the existing course catalog healthy through ongoing content and configuration maintenance, making sure updates land accurately across every affected course
• Monitor product and course metrics, investigating unexpected trends, summarizing findings, and partnering with stakeholders to determine next steps
• Spot repetitive tasks in your own workflows and automate them using AI tools like Claude Code or Codex, building on existing team repos and tools already in production

WHAT YOU’LL NEED

• 2+ years experience in product operations, program/project coordination, support, or a similar analytical role
• Exceptional attention to detail and strong follow-through; you chase problems to resolution rather than handing them off
• Ability to communicate clearly and build productive cross-functional working relationships, including comfort navigating gray areas where ownership isn’t yet defined
• Curiosity and an investigative mindset; you naturally ask “why,” enjoy untangling operational problems, and persist until you find the underlying issue
• Ability to work through ambiguity independently, prioritize competing requests effectively, and know when to bring something to your manager
• Systems-minded — you enjoy learning new systems, can trace how information flows between tools, and are comfortable troubleshooting technical issues even if you aren’t writing code.
• A builder’s instinct; you’ve used AI to automate parts of your own work, and you’d rather build a fix than wait for one
• Reside in one of the following locations: California, Colorado, Illinois, Massachusetts, Mississippi, Nebraska, New Jersey, New York, North Carolina, Texas, Utah, and Washington.

BONUS POINTS

• Experience in Edtech or another regulated industry
• Experience with reporting on JIRA issues
• Experience with content management or learning management systems
• Background in an education-related field

ABOUT ACEABLE

Aceable is a mobile education platform designed to create affordable, engaging, and convenient online courses available across mobile devices. Built by former teachers, NASA engineers, and those passionate about education, our team is obsessed with helping people reach their life goals and milestones through online certification.

After launching our first mobile app to provide accredited driver’s ed courses, Aceable expanded into real estate education, healthcare education, and most recently mortgage and home insurance. Aceable serves hundreds of thousands of students per month, but we need your help to tackle our vision of serving millions of students per month!

Aceable has been awarded one of the Best Places to Work for multiple years running by numerous entities, such as the Austin Business Journal, Built In, USA Today, and EqualOcean. We actively work to foster a creative, collaborative, and diverse culture whose overall mission is to impact as many student lives as possible.

ABOUT THE PRODUCT & EXPERIENCE TEAM

The Product and Design team operates with low ego and high ownership. We’re obsessed with understanding our users and the regulatory environments they navigate. This team is at the center of how Aceable delivers education, leveraging AI and modern product practices to raise the bar on student experience and operational efficiency.

ACEABLE PERKS

• Join one of Austin’s Best Places to Work in 2024 & 2025
• Competitive total rewards (base salary + bonus/stock options, if applicable)
• 401k match
• Robust medical, dental, and vision benefits
• Generous paid time off programs + 19 paid holidays per year
• Flexible work schedule
• Wellness programs
• Our own space on the top floor of a downtown Austin building with free parking
• Weekly lunch, a fully stocked fridge, and plentiful snacks
• Company events and activities (holiday events, happy hours, volunteering)
• #PursueGrowth Reimbursement ($600 per year for full-time employees)
• Free Roadside Assistance subscription
• Passionate teammates excited to help you succeed and learn
• NOTE: Our team is currently working in a hybrid work environment with flexibility to work in office or remote based on role/department and location*

At Aceable we celebrate and support all differences. Aceable is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital, disability, and veteran status. Even if you don’t think you meet every qualification listed, we’d love to review your application!

*Remote Hires I Aceable is only able to hire employees in the following locations: California, Colorado, Illinois, Massachusetts, Mississippi, Nebraska, New Jersey, New York (excluding Boroughs), North Carolina, Pennsylvania, Texas, Utah, and Washington.

Compensation: $66,000 - $88,000

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

.

Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

.

See yourself at Twilio

Join Twilio’s Professional Services’  team as our next Program Manager.

About the job

This position develops and delivers comprehensive technology solutions through consulting engagements of various durations and complexities across all of Twilio’s products and channels. These engagements help our customers bring their customer experience vision to life by guiding implementation best practices, providing solution design support and ensuring successful platform adoption using Twilio’s APIs and platforms.

Program Managers combine deep expertise with technical knowledge of customer business objectives and use cases, acting as an extension of the customer’s team. A Program Manager’s primary responsibilities include setting, managing, and meeting customer expectations with regard to scope, budget, and timeline in order to meet contractual obligations.  In addition, our Program Managers ensure our customers have an excellent experience, see value from our solutions, and generate revenue for Twilio.  They stay one step ahead of customers, anticipating what they need to think about next and proactively setting the customer team up for success by monitoring industry trends and best practices relevant to their implementations. This role requires both strategic thinking and practical application—advising on solution design, supporting implementation activities, and directly contributing to customer success through hands-on engagement in solution delivery.

Our Program Managers ensure customer engagements are strategically aligned to business outcomes by leading all aspects of the project lifecycle. Success in this role requires exceptional communication skills across in-person, virtual, and written formats to drive clarity, momentum, and results.  Program Managers provide industry best practices, identify optimization opportunities, and work directly with customers and internal teams to architect, configure, and deploy solutions that drive platform adoption and revenue growth. As the primary point of contact throughout a project or program’s entire lifecycle, Program Managers are expected to be able to communicate with individual contributors, members of the C-Suite, and everyone in between.

Responsibilities

In this role, you’ll:

• Set, manage, and meet customer expectations with regard to scope, budget, and timeline.
• Ensure our customers have an excellent experience, see value from our solutions, and generate revenue for Twilio through successful implementations and expanded platform usage.
• Serve as the primary point of contact for our customers throughout engagement delivery, providing guidance on solution architecture, system configuration, integration patterns, and deployment strategies.
• Oversee engagements that successfully lead customers through various stages of their Twilio implementation, including solution design, implementation, configuration, production monitoring, and ongoing adherence to Twilio’s best practices.
• Partner with other Twilio Professional Services team members to design, configure, and implement solutions. Contribute directly to technical discussions, and support solution delivery activities.
• Lead a team of technical resources who will architect solutions, configure systems, write custom code, and set up product integrations based on customer requirements and the agreed upon scope of work.
• Proactively analyze customer usage  patterns, technical health, and implementation approaches to identify optimization opportunities. Recommend solutions or additional services that can drive greater value and platform adoption.
• Send status reports, action logs, and other necessary project artifacts as outlined in the customer contract. Clearly communicate progress, risks and solutions to stakeholders.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 5+ years of project/program management experience implementing or delivering software solutions, with a preference towards SaaS based solutions.
• Excellent written and verbal communication, persuasion, and presentation skills.
• Ability to handle multiple competing priorities in a fast-paced environment either independently or as part of a team.
• Ability to take the initiative to drive projects forward even under ambiguous circumstances.
• Ability to effectively communicate across all levels of the organization from engineers to executives, and to establish yourself as a trusted advisor to leadership.
• Proven ability to troubleshoot and resolve technical issues involving software configuration, data mapping and API integrations and system deployments. Strong problem-solving skills with both strategic and tactical application.
• Demonstrated proven ability to serve as a subject matter expert and trusted advisor to customers in a software implementation or technical consulting environment.
• Experience in identifying technical blockers and dependency problems in advance of customer impact and working collaboratively to implement solutions.
• Ability to work non-standard, and holiday hours and other travel as needed to support Twilio and our customers business needs (typically not more than 10% annually).

Desired:

• Experience implementing, configuring, or managing one or more Twilio-related technologies such as email, voice, messaging, video, Customer Data Platform, and/or 2FA.
• Experience creating delivery frameworks, implementation methodologies, and reusable solution patterns to accelerate customer success and ensure consistency across engagements
• Experience with AGILE, SCRUM, Six Sigma, KANBAN, or KAIZEN.
• A certification from the Project Management Institute (PMI) or Scrum.org.
• Experience working with, implementing, or supporting a major CRM or SaaS platform.
• Strong understanding of APIs and common web service integration pattern.
• Experience with integration platforms or middleware (Mulesoft, Workato, Tray.io).
• Experience participating in sales and proposal presentations, demonstrating solutions, and qualifying opportunities for professional services engagement.
• Demonstrated experience in solution design, system configuration, and implementation support. Ability to provide hands-on guidance on technical architecture, integration patterns, and deployment strategies.
• Deep knowledge of industry best practices, regulatory requirements, and use case patterns for communication channels (email, SMS, voice, video, etc.).

Location

This role will be remote and located in Colombia.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

.

Stay alert to recruitment fraud

We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.

.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

.

Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

.

See yourself at Twilio

Join Twilio’s Professional Services’  team as our next Program Manager.

About the job

This position develops and delivers comprehensive technology solutions through consulting engagements of various durations and complexities across all of Twilio’s products and channels. These engagements help our customers bring their customer experience vision to life by guiding implementation best practices, providing solution design support and ensuring successful platform adoption using Twilio’s APIs and platforms.

Program Managers combine deep expertise with technical knowledge of customer business objectives and use cases, acting as an extension of the customer’s team. A Program Manager’s primary responsibilities include setting, managing, and meeting customer expectations with regard to scope, budget, and timeline in order to meet contractual obligations.  In addition, our Program Managers ensure our customers have an excellent experience, see value from our solutions, and generate revenue for Twilio.  They stay one step ahead of customers, anticipating what they need to think about next and proactively setting the customer team up for success by monitoring industry trends and best practices relevant to their implementations. This role requires both strategic thinking and practical application—advising on solution design, supporting implementation activities, and directly contributing to customer success through hands-on engagement in solution delivery.

Our Program Managers ensure customer engagements are strategically aligned to business outcomes by leading all aspects of the project lifecycle. Success in this role requires exceptional communication skills across in-person, virtual, and written formats to drive clarity, momentum, and results.  Program Managers provide industry best practices, identify optimization opportunities, and work directly with customers and internal teams to architect, configure, and deploy solutions that drive platform adoption and revenue growth. As the primary point of contact throughout a project or program’s entire lifecycle, Program Managers are expected to be able to communicate with individual contributors, members of the C-Suite, and everyone in between.

Responsibilities

In this role, you’ll:

• Set, manage, and meet customer expectations with regard to scope, budget, and timeline.
• Ensure our customers have an excellent experience, see value from our solutions, and generate revenue for Twilio through successful implementations and expanded platform usage.
• Serve as the primary point of contact for our customers throughout engagement delivery, providing guidance on solution architecture, system configuration, integration patterns, and deployment strategies.
• Oversee engagements that successfully lead customers through various stages of their Twilio implementation, including solution design, implementation, configuration, production monitoring, and ongoing adherence to Twilio’s best practices.
• Partner with other Twilio Professional Services team members to design, configure, and implement solutions. Contribute directly to technical discussions, and support solution delivery activities.
• Lead a team of technical resources who will architect solutions, configure systems, write custom code, and set up product integrations based on customer requirements and the agreed upon scope of work.
• Proactively analyze customer usage  patterns, technical health, and implementation approaches to identify optimization opportunities. Recommend solutions or additional services that can drive greater value and platform adoption.
• Send status reports, action logs, and other necessary project artifacts as outlined in the customer contract. Clearly communicate progress, risks and solutions to stakeholders.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 5+ years of project/program management experience implementing or delivering software solutions, with a preference towards SaaS based solutions.
• Excellent written and verbal communication, persuasion, and presentation skills.
• Ability to handle multiple competing priorities in a fast-paced environment either independently or as part of a team.
• Ability to take the initiative to drive projects forward even under ambiguous circumstances.
• Ability to effectively communicate across all levels of the organization from engineers to executives, and to establish yourself as a trusted advisor to leadership.
• Proven ability to troubleshoot and resolve technical issues involving software configuration, data mapping and API integrations and system deployments. Strong problem-solving skills with both strategic and tactical application.
• Demonstrated proven ability to serve as a subject matter expert and trusted advisor to customers in a software implementation or technical consulting environment.
• Experience in identifying technical blockers and dependency problems in advance of customer impact and working collaboratively to implement solutions.
• Ability to work non-standard, and holiday hours and other travel as needed to support Twilio and our customers business needs (typically not more than 10% annually).

Desired:

• Experience implementing, configuring, or managing one or more Twilio-related technologies such as email, voice, messaging, video, Customer Data Platform, and/or 2FA.
• Experience creating delivery frameworks, implementation methodologies, and reusable solution patterns to accelerate customer success and ensure consistency across engagements
• Experience with AGILE, SCRUM, Six Sigma, KANBAN, or KAIZEN.
• A certification from the Project Management Institute (PMI) or Scrum.org.
• Experience working with, implementing, or supporting a major CRM or SaaS platform.
• Strong understanding of APIs and common web service integration pattern.
• Experience with integration platforms or middleware (Mulesoft, Workato, Tray.io).
• Experience participating in sales and proposal presentations, demonstrating solutions, and qualifying opportunities for professional services engagement.
• Demonstrated experience in solution design, system configuration, and implementation support. Ability to provide hands-on guidance on technical architecture, integration patterns, and deployment strategies.
• Deep knowledge of industry best practices, regulatory requirements, and use case patterns for communication channels (email, SMS, voice, video, etc.).

Location

This role will be remote and located in Colombia.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

.

Stay alert to recruitment fraud

We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.

.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Precision for Medicine is hiring a Project Manager, Central Laboratory Services to work remotely from Poland, Serbia, Romania, Hungary, Slovakia, or the UK.

Position Summary:

This role will lead new and existing CRO laboratory projects across a range of disciplines all with the focus on accelerating the development and adoption of novel therapeutics. This includes assay development and clinical testing, biorepository/sample management and logistics, and kitting for client studies spanning the globe. This is a key role which is client-facing, ensuring project plans are translated into action and results, requiring internal cross-functional leadership.

Leads and manages all aspects of designated protocols and is accountable for overall project performance and client satisfaction by meeting their needs and expectations throughout the lifecycle of assigned projects. Provides internal consulting on project management issues and identifies opportunities for process and efficiency improvement. Serves as the cross-functional lead for assigned projects and monitors operational delivery progress against contracted timelines and budget. Prepares and maintains process documents and mentors junior Project Managers.

Essential Information:

· Leads projects from conception through close-out, ensuring detailed planning and execution, risk management, communication and stakeholder management, scope and cost control

· Works on problems of moderate scope where analysis of situations and/or data requires a review of a variety of factors

· Navigates ambiguity and has a system and process solution mindset to support growth and continuous improvement

· Developing professional expertise, applies company policies and procedures to resolve a variety of issues

· Contacts are both internal to the company and external with client/vendor on routine matters

· Builds productive internal/external working relationships

· Normally receives general instructions on routine work, detailed instructions on new projects or assignments

· Exercises judgment within defined procedures and practices to determine appropriate action

Essential functions of the job include but are not limited to:

· Excellent listening and communication skills, has an uncanny ability to make internal colleagues and clients feel understood

· Create and manage project timelines, budgets and revenue goals, forecasting, resource plans, while comparing to contracted project scope(s), fully exploring new ideas that optimize quality and efficiency

· Maintain detailed daily coordination and supervision of scheduled activities, delegating responsibilities to carry out contracted work activities, as appropriate

· As the face of the company and key partner to clients and collaborators, effectively lead implementation of new and ongoing studies

· Coordinate the development and implementation of new projects

· Create, track, and report on project timelines

· Communicate with clients and collaborators with regards to data management, inventory control, shipping procedures, etc. for all assigned areas

· Respond in a timely manner to all events

· Coordinate data gathering

· Prepare and present project information at internal and external meetings; prepare reports and correspondences to clients, collaborators, and vendors

· Meet all revenue objectives assigned to projects, project expenses, and client billing. Evaluate contract/project budgets monthly and report unexpected variances to department director

· Create/track/report relevant metrics for business and project measurement

· Assist senior staff, as required

· Identify out of scope project work; escalate findings and action plans to appropriate parties

· Manage all tasks in an efficient and timely manner, ensuring client expectations are met and are delighted

· Review, update, and evolve all documentation associated with project(s) to approvable status

· Assess and mitigate technical, project, and business risks

· Ensure that work product complies with design and performance standards, regulatory environment and client expectations. Enforce standards applicable to each step in project execution

· Identify, resolve, and assist in resolution of operational issues

· Monitors assignments and adjusts priorities and work schedule to meet deadlines and provide high quality deliverables. Completes additional tasks needed in support of project, client and departmental objectives

· Complete other responsibilities, as assigned

Qualifications:

Minimum Required:

• Bachelor’s degree in a life science or related field (e.g. engineering)
• Must have experience working as a Project Manager for Central Laboratories either for a CRO, Pharmaceutical or Biotech company.
• Excellent listening and communication skills, has an uncanny ability to make internal colleagues and clients feel understood

Other Required:

• Excellent computer skills and experience with MS Office/MS 365 applications
• Excellent presentation, interpersonal, organizational, and multi-tasking skills; exceptional emotional intelligence
• Strong understanding of project management and data analysis
• Strong critical thinking, analytical, and problem-solving skills
• Exceptional research and reporting skills
• Exceptional use of judgement and discretion
• Able to read, write, and fluently speak and comprehend the English language
• Must be able to travel both domestically and internationally, including overnight stays (~10-25%)
• Extended work hours may be necessary in order to meet business demands

#LI-NC1 #LI-Remote

Any data provided as a part of this application will be stored in accordance with our Privacy Policy. For CA applicants, please also refer to our CA Privacy Notice.

Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Precision Medicine Group at myHR@precisionmedicinegrp.com.

Recruitment Fraud Warning: Please be aware that fraudulent individuals and websites may impersonate Precision Medicine Group or its affiliates and attempt to obtain personal, financial, or banking information through fake job postings or employment offers. Precision Medicine Group will never request payment, banking details, or other sensitive financial information as part of the recruitment process. If you believe you have been targeted by a recruitment scam, we encourage you to report the incident to your local law enforcement authorities, consumer protection agency, or relevant cybercrime reporting organization in your country. Please also notify us at myHR@precisionmedicinegrp.com so we can investigate and take appropriate action.

Precision for Medicine is hiring a Project Manager, Central Laboratory Services to work remotely from Poland, Serbia, Romania, Hungary, Slovakia, or the UK.

Position Summary:

This role will lead new and existing CRO laboratory projects across a range of disciplines all with the focus on accelerating the development and adoption of novel therapeutics. This includes assay development and clinical testing, biorepository/sample management and logistics, and kitting for client studies spanning the globe. This is a key role which is client-facing, ensuring project plans are translated into action and results, requiring internal cross-functional leadership.

Leads and manages all aspects of designated protocols and is accountable for overall project performance and client satisfaction by meeting their needs and expectations throughout the lifecycle of assigned projects. Provides internal consulting on project management issues and identifies opportunities for process and efficiency improvement. Serves as the cross-functional lead for assigned projects and monitors operational delivery progress against contracted timelines and budget. Prepares and maintains process documents and mentors junior Project Managers.

Essential Information:

· Leads projects from conception through close-out, ensuring detailed planning and execution, risk management, communication and stakeholder management, scope and cost control

· Works on problems of moderate scope where analysis of situations and/or data requires a review of a variety of factors

· Navigates ambiguity and has a system and process solution mindset to support growth and continuous improvement

· Developing professional expertise, applies company policies and procedures to resolve a variety of issues

· Contacts are both internal to the company and external with client/vendor on routine matters

· Builds productive internal/external working relationships

· Normally receives general instructions on routine work, detailed instructions on new projects or assignments

· Exercises judgment within defined procedures and practices to determine appropriate action

Essential functions of the job include but are not limited to:

· Excellent listening and communication skills, has an uncanny ability to make internal colleagues and clients feel understood

· Create and manage project timelines, budgets and revenue goals, forecasting, resource plans, while comparing to contracted project scope(s), fully exploring new ideas that optimize quality and efficiency

· Maintain detailed daily coordination and supervision of scheduled activities, delegating responsibilities to carry out contracted work activities, as appropriate

· As the face of the company and key partner to clients and collaborators, effectively lead implementation of new and ongoing studies

· Coordinate the development and implementation of new projects

· Create, track, and report on project timelines

· Communicate with clients and collaborators with regards to data management, inventory control, shipping procedures, etc. for all assigned areas

· Respond in a timely manner to all events

· Coordinate data gathering

· Prepare and present project information at internal and external meetings; prepare reports and correspondences to clients, collaborators, and vendors

· Meet all revenue objectives assigned to projects, project expenses, and client billing. Evaluate contract/project budgets monthly and report unexpected variances to department director

· Create/track/report relevant metrics for business and project measurement

· Assist senior staff, as required

· Identify out of scope project work; escalate findings and action plans to appropriate parties

· Manage all tasks in an efficient and timely manner, ensuring client expectations are met and are delighted

· Review, update, and evolve all documentation associated with project(s) to approvable status

· Assess and mitigate technical, project, and business risks

· Ensure that work product complies with design and performance standards, regulatory environment and client expectations. Enforce standards applicable to each step in project execution

· Identify, resolve, and assist in resolution of operational issues

· Monitors assignments and adjusts priorities and work schedule to meet deadlines and provide high quality deliverables. Completes additional tasks needed in support of project, client and departmental objectives

· Complete other responsibilities, as assigned

Qualifications:

Minimum Required:

• Bachelor’s degree in a life science or related field (e.g. engineering)
• Must have experience working as a Project Manager for Central Laboratories either for a CRO, Pharmaceutical or Biotech company.
• Excellent listening and communication skills, has an uncanny ability to make internal colleagues and clients feel understood

Other Required:

• Excellent computer skills and experience with MS Office/MS 365 applications
• Excellent presentation, interpersonal, organizational, and multi-tasking skills; exceptional emotional intelligence
• Strong understanding of project management and data analysis
• Strong critical thinking, analytical, and problem-solving skills
• Exceptional research and reporting skills
• Exceptional use of judgement and discretion
• Able to read, write, and fluently speak and comprehend the English language
• Must be able to travel both domestically and internationally, including overnight stays (~10-25%)
• Extended work hours may be necessary in order to meet business demands

#LI-NC1 #LI-Remote

Any data provided as a part of this application will be stored in accordance with our Privacy Policy. For CA applicants, please also refer to our CA Privacy Notice.

Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Precision Medicine Group at myHR@precisionmedicinegrp.com.

Recruitment Fraud Warning: Please be aware that fraudulent individuals and websites may impersonate Precision Medicine Group or its affiliates and attempt to obtain personal, financial, or banking information through fake job postings or employment offers. Precision Medicine Group will never request payment, banking details, or other sensitive financial information as part of the recruitment process. If you believe you have been targeted by a recruitment scam, we encourage you to report the incident to your local law enforcement authorities, consumer protection agency, or relevant cybercrime reporting organization in your country. Please also notify us at myHR@precisionmedicinegrp.com so we can investigate and take appropriate action.

Precision for Medicine is hiring a Project Manager, Central Laboratory Services to work remotely from Poland, Serbia, Romania, Hungary, Slovakia, or the UK.

Position Summary:

This role will lead new and existing CRO laboratory projects across a range of disciplines all with the focus on accelerating the development and adoption of novel therapeutics. This includes assay development and clinical testing, biorepository/sample management and logistics, and kitting for client studies spanning the globe. This is a key role which is client-facing, ensuring project plans are translated into action and results, requiring internal cross-functional leadership.

Leads and manages all aspects of designated protocols and is accountable for overall project performance and client satisfaction by meeting their needs and expectations throughout the lifecycle of assigned projects. Provides internal consulting on project management issues and identifies opportunities for process and efficiency improvement. Serves as the cross-functional lead for assigned projects and monitors operational delivery progress against contracted timelines and budget. Prepares and maintains process documents and mentors junior Project Managers.

Essential Information:

· Leads projects from conception through close-out, ensuring detailed planning and execution, risk management, communication and stakeholder management, scope and cost control

· Works on problems of moderate scope where analysis of situations and/or data requires a review of a variety of factors

· Navigates ambiguity and has a system and process solution mindset to support growth and continuous improvement

· Developing professional expertise, applies company policies and procedures to resolve a variety of issues

· Contacts are both internal to the company and external with client/vendor on routine matters

· Builds productive internal/external working relationships

· Normally receives general instructions on routine work, detailed instructions on new projects or assignments

· Exercises judgment within defined procedures and practices to determine appropriate action

Essential functions of the job include but are not limited to:

· Excellent listening and communication skills, has an uncanny ability to make internal colleagues and clients feel understood

· Create and manage project timelines, budgets and revenue goals, forecasting, resource plans, while comparing to contracted project scope(s), fully exploring new ideas that optimize quality and efficiency

· Maintain detailed daily coordination and supervision of scheduled activities, delegating responsibilities to carry out contracted work activities, as appropriate

· As the face of the company and key partner to clients and collaborators, effectively lead implementation of new and ongoing studies

· Coordinate the development and implementation of new projects

· Create, track, and report on project timelines

· Communicate with clients and collaborators with regards to data management, inventory control, shipping procedures, etc. for all assigned areas

· Respond in a timely manner to all events

· Coordinate data gathering

· Prepare and present project information at internal and external meetings; prepare reports and correspondences to clients, collaborators, and vendors

· Meet all revenue objectives assigned to projects, project expenses, and client billing. Evaluate contract/project budgets monthly and report unexpected variances to department director

· Create/track/report relevant metrics for business and project measurement

· Assist senior staff, as required

· Identify out of scope project work; escalate findings and action plans to appropriate parties

· Manage all tasks in an efficient and timely manner, ensuring client expectations are met and are delighted

· Review, update, and evolve all documentation associated with project(s) to approvable status

· Assess and mitigate technical, project, and business risks

· Ensure that work product complies with design and performance standards, regulatory environment and client expectations. Enforce standards applicable to each step in project execution

· Identify, resolve, and assist in resolution of operational issues

· Monitors assignments and adjusts priorities and work schedule to meet deadlines and provide high quality deliverables. Completes additional tasks needed in support of project, client and departmental objectives

· Complete other responsibilities, as assigned

Qualifications:

Minimum Required:

• Bachelor’s degree in a life science or related field (e.g. engineering)
• Must have experience working as a Project Manager for Central Laboratories either for a CRO, Pharmaceutical or Biotech company.
• Excellent listening and communication skills, has an uncanny ability to make internal colleagues and clients feel understood

Other Required:

• Excellent computer skills and experience with MS Office/MS 365 applications
• Excellent presentation, interpersonal, organizational, and multi-tasking skills; exceptional emotional intelligence
• Strong understanding of project management and data analysis
• Strong critical thinking, analytical, and problem-solving skills
• Exceptional research and reporting skills
• Exceptional use of judgement and discretion
• Able to read, write, and fluently speak and comprehend the English language
• Must be able to travel both domestically and internationally, including overnight stays (~10-25%)
• Extended work hours may be necessary in order to meet business demands

#LI-NC1 #LI-Remote

Any data provided as a part of this application will be stored in accordance with our Privacy Policy. For CA applicants, please also refer to our CA Privacy Notice.

Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Precision Medicine Group at myHR@precisionmedicinegrp.com.

Recruitment Fraud Warning: Please be aware that fraudulent individuals and websites may impersonate Precision Medicine Group or its affiliates and attempt to obtain personal, financial, or banking information through fake job postings or employment offers. Precision Medicine Group will never request payment, banking details, or other sensitive financial information as part of the recruitment process. If you believe you have been targeted by a recruitment scam, we encourage you to report the incident to your local law enforcement authorities, consumer protection agency, or relevant cybercrime reporting organization in your country. Please also notify us at myHR@precisionmedicinegrp.com so we can investigate and take appropriate action.

Precision for Medicine is hiring a Project Manager, Central Laboratory Services to work remotely from Poland, Serbia, Romania, Hungary, Slovakia, or the UK.

Position Summary:

This role will lead new and existing CRO laboratory projects across a range of disciplines all with the focus on accelerating the development and adoption of novel therapeutics. This includes assay development and clinical testing, biorepository/sample management and logistics, and kitting for client studies spanning the globe. This is a key role which is client-facing, ensuring project plans are translated into action and results, requiring internal cross-functional leadership.

Leads and manages all aspects of designated protocols and is accountable for overall project performance and client satisfaction by meeting their needs and expectations throughout the lifecycle of assigned projects. Provides internal consulting on project management issues and identifies opportunities for process and efficiency improvement. Serves as the cross-functional lead for assigned projects and monitors operational delivery progress against contracted timelines and budget. Prepares and maintains process documents and mentors junior Project Managers.

Essential Information:

· Leads projects from conception through close-out, ensuring detailed planning and execution, risk management, communication and stakeholder management, scope and cost control

· Works on problems of moderate scope where analysis of situations and/or data requires a review of a variety of factors

· Navigates ambiguity and has a system and process solution mindset to support growth and continuous improvement

· Developing professional expertise, applies company policies and procedures to resolve a variety of issues

· Contacts are both internal to the company and external with client/vendor on routine matters

· Builds productive internal/external working relationships

· Normally receives general instructions on routine work, detailed instructions on new projects or assignments

· Exercises judgment within defined procedures and practices to determine appropriate action

Essential functions of the job include but are not limited to:

· Excellent listening and communication skills, has an uncanny ability to make internal colleagues and clients feel understood

· Create and manage project timelines, budgets and revenue goals, forecasting, resource plans, while comparing to contracted project scope(s), fully exploring new ideas that optimize quality and efficiency

· Maintain detailed daily coordination and supervision of scheduled activities, delegating responsibilities to carry out contracted work activities, as appropriate

· As the face of the company and key partner to clients and collaborators, effectively lead implementation of new and ongoing studies

· Coordinate the development and implementation of new projects

· Create, track, and report on project timelines

· Communicate with clients and collaborators with regards to data management, inventory control, shipping procedures, etc. for all assigned areas

· Respond in a timely manner to all events

· Coordinate data gathering

· Prepare and present project information at internal and external meetings; prepare reports and correspondences to clients, collaborators, and vendors

· Meet all revenue objectives assigned to projects, project expenses, and client billing. Evaluate contract/project budgets monthly and report unexpected variances to department director

· Create/track/report relevant metrics for business and project measurement

· Assist senior staff, as required

· Identify out of scope project work; escalate findings and action plans to appropriate parties

· Manage all tasks in an efficient and timely manner, ensuring client expectations are met and are delighted

· Review, update, and evolve all documentation associated with project(s) to approvable status

· Assess and mitigate technical, project, and business risks

· Ensure that work product complies with design and performance standards, regulatory environment and client expectations. Enforce standards applicable to each step in project execution

· Identify, resolve, and assist in resolution of operational issues

· Monitors assignments and adjusts priorities and work schedule to meet deadlines and provide high quality deliverables. Completes additional tasks needed in support of project, client and departmental objectives

· Complete other responsibilities, as assigned

Qualifications:

Minimum Required:

• Bachelor’s degree in a life science or related field (e.g. engineering)
• Must have experience working as a Project Manager for Central Laboratories either for a CRO, Pharmaceutical or Biotech company.
• Excellent listening and communication skills, has an uncanny ability to make internal colleagues and clients feel understood

Other Required:

• Excellent computer skills and experience with MS Office/MS 365 applications
• Excellent presentation, interpersonal, organizational, and multi-tasking skills; exceptional emotional intelligence
• Strong understanding of project management and data analysis
• Strong critical thinking, analytical, and problem-solving skills
• Exceptional research and reporting skills
• Exceptional use of judgement and discretion
• Able to read, write, and fluently speak and comprehend the English language
• Must be able to travel both domestically and internationally, including overnight stays (~10-25%)
• Extended work hours may be necessary in order to meet business demands

Precision is required by law in some states or cities to include a reasonable estimate of the compensation range for this role. This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: skill sets, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Precision, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.  This role is also eligible for a discretionary annual bonus, private medical insurance, MultiSport Card, life insurance, pension, home working allowance, vacation, among other benefits.

Reasonable estimate of the current range for Poland:

209,300 to 313,900 PLN gross per annum

#LI-NC1 #LI-Remote

Any data provided as a part of this application will be stored in accordance with our Privacy Policy. For CA applicants, please also refer to our CA Privacy Notice.

Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Precision Medicine Group at myHR@precisionmedicinegrp.com.

Recruitment Fraud Warning: Please be aware that fraudulent individuals and websites may impersonate Precision Medicine Group or its affiliates and attempt to obtain personal, financial, or banking information through fake job postings or employment offers. Precision Medicine Group will never request payment, banking details, or other sensitive financial information as part of the recruitment process. If you believe you have been targeted by a recruitment scam, we encourage you to report the incident to your local law enforcement authorities, consumer protection agency, or relevant cybercrime reporting organization in your country. Please also notify us at myHR@precisionmedicinegrp.com so we can investigate and take appropriate action.

Tradewater

Environmental Project Manager (Engineering)

Location: Remote, U.S. or Canada

A certified B Corp, Tradewater is on a mission to bend the curve on global warming as quickly as possible, directly combating climate change by identifying, collecting, and mitigating the release of non-CO₂ superpollutants—including old refrigerants, excess halons, and methane. These actions reduce potent greenhouse gases, protect the ozone layer, and generate high-integrity carbon credits that fund and expand our mission worldwide. Our projects also create measurable social and economic value for local communities, creating long-lasting benefits that strengthen economies and improve ecosystems endangering public health.

Targeting superpollutants offers one of the fastest, most cost-effective climate strategies available today. These non-CO₂ gases drivenearly half of all human-caused warming, areexponentially more potent than CO₂, and cannot be removed from the atmosphere once released. Cutting halocarbons and methane delivers bigger and faster climate benefits than CO₂ reductions alone and leading models, from MIT to the IPCC, agree that tackling superpollutants is essential to any credible net-zero pathway.

Since 2012, Tradewater has prevented over 11 million tons of CO₂ equivalent from releasing into the atmosphere and are on path to prevent at least 30 million tons by 2030. We are committed to bending the curve on global warming as quickly as possible and delivering trusted, measurable, scalable climate impact today.

The Opportunity

To support its growth in plugging orphaned oil and gas wells, Tradewater is seeking an Environmental Project Manager (Engineering) to help fight climate change in a tangible and meaningful way. This position is key to the success of our methane work to prevent the emission of harmful greenhouse gases.This role works as a part of a team developing a pipeline of projects to identify and prevent the emission of harmful greenhouse gases.

The Environmental Project Manager (Engineering) position is hands-on, requiring regular work in the field, working with orphaned oil and gas wells. When not in the field managing the finding and quantification of wells, and managing plugging efforts, this role requires collaborating with our pipeline development team, coordinating efforts for trips to the field, data analysis, and providing necessary information for the carbon credit verification process. Strong candidates will have extensive experience in oil and gas, field experience working on wells, as well as familiarity with carbon project development.

This position is largely remote, and is open to candidates anywhere in the continental U.S. or Canada. While it may vary, travel approximately 30-50% of the time is expected, and applicants must live in close proximity to a major airport. Applications for this position will be accepted through Wednesday, August 12, 2026. Please include as part of your application a cover letter detailing your interest and experience with respect to this role.

Key Responsibilities and Duties:

Project Management & Field Operations

• Play a key role in managing our orphaned oil and gas well plugging efforts, from the identification of wells to the measurement and quantification of methane emissions, and through well plugging projects.
• Plan, lead, and execute emissions quantification field work and related field activities, including overseeing in-field operations of external contractors, monitoring the implementation of safety protocols and regulatory compliance practices, managing on-site decision making, and adapting project approaches in response to environmental conditions and technical challenges.
• Apply project management methodologies to progress projects from field work through verification and crediting via documentation collection and management, coordinating cross-functional teams, maintaining priorities, managing of dependencies, and simultaneous advancing multiple projects within the pipeline.
• Operate in hazardous and potentially hazardous environments while maintaining safety standards and achieving project objectives related to emissions measurement and well remediation.
• Provide support for fieldwork, as needed, in other stages of project development.
• Willing to travel to the field and other locations as needed. Schedule may vary; however, anticipated travel is up to 50% of the time during peak season, with long days up to 16 hours.

Technical Analysis, Research & Process Development

• Process, analyze, build models with Excel or other tools, and draw conclusions from data from analytical equipment, historical records, and a variety of databases.
• Research the technical, market, environmental, and regulatory context of our projects and innovation concepts to identify constraints and opportunities and communicate them clearly in reports, memos, whitepapers, and presentations.
• Utilize and support development of standard operating procedures (SOPs) for measurement equipment, field operations, and data processing.
• Support carbon protocol development, evaluation, and implementation initiatives through researching methodological approaches, analyzing technical requirements, and providing substantive input on crediting frameworks and their effect on project development.
• Contribute to program expansion strategy by evaluating new geographic areas and supporting the development of state-specific workflows.

Stakeholder Engagement & Regulatory Compliance

• Interface with internal and external partners to move projects forward, including but not limited to technicians, technical consultants, contractors, other project managers, landowners, regulators, and government officials.
• Support regulatory compliance across all project-related activities, including, as needed, securing necessary permits, maintaining documentation, and fulfilling reporting requirements for appropriate regulatory agencies.

Requirements:

• Bachelor’s degree in engineering required. Chemical, mechanical, or petroleum engineering preferred.
• Professional experience in the oil and gas industry required, preferably with 3-5 years of experience in a field-based operations role such as production engineering, facility engineering, drilling and/or workover, well completion, production testing, wireline, gas processing, or plugging.
• Demonstrated ability and experience to project manage multiple concurrent workstreams and resources.
• Experience managing field-based contractors preferred.
• Hands-on experience with chemical or analytical equipment preferred.
• Willingness to travel to the field and other locations as needed. Schedule may vary. Due to the various locations of our work, the candidate should be located within close proximity to a major airport.
• Experience performing data analysis and building simple models in Excel or other tools.
• Attention to detail and accuracy.
• Valid U.S. driver’s license and willingness to travel to various field sites.
• Ability to carry up to 50 pounds of equipment and work in various weather conditions for extended periods of time.

The Application Process

If you are passionate about Tradewater’s mission and think you can be successful in this role, even if you don’t check all the boxes, please apply. Here is a guide for what to expectthroughout the hiring process.

Tradewater provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, political affiliation, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state, or local laws.

Tradewater is committed to providing reasonable accommodation to individuals living with disabilities. If you are a qualified individual living with a disability and need assistance expressing interest online, please email [email protected]. If you are selected for an interview, you will receive additional information regarding how to request an accommodation for the interview process.

Salary & Benefits

The expected annual salary range for a U.S. based candidate is between $100,000-120,000 USD. Compensation is determined based on a variety of factors including relevant experience, other position-related qualifications/skills, geographic location, and business needs.

This position may be based in a variety of locations around the world. Tradewater’s compensation approach is determined by geographic location as well as relevant experience, qualifications, and skills.

Benefits vary by region and may include:

• A bonus program to recognize the shared success of our team.
• Multiple paid time away from work offerings; including personal and sick time, parental leave, and company and floating (flex) holidays.
• Home office reimbursement for new team members to support a productive home working environment.
• An annual professional development budget for you to further your growth.
• Free mental health benefits and services
• A team-wide annual retreat – an opportunity to spend quality in-person time with other Tradewateurs.
• Currently available in the U.S.:
  • Employer provided insurance including health, life, disability; with options to elect dental, vision and other supplemental coverage.
  • Safe Harbor 401(k) retirement plan with an annual employer contribution

Precision for Medicine is hiring a Project Manager, Central Laboratory Services to work remotely from Poland, Serbia, Romania, Hungary, Slovakia, or the UK.

Position Summary:

This role will lead new and existing CRO laboratory projects across a range of disciplines all with the focus on accelerating the development and adoption of novel therapeutics. This includes assay development and clinical testing, biorepository/sample management and logistics, and kitting for client studies spanning the globe. This is a key role which is client-facing, ensuring project plans are translated into action and results, requiring internal cross-functional leadership.

Leads and manages all aspects of designated protocols and is accountable for overall project performance and client satisfaction by meeting their needs and expectations throughout the lifecycle of assigned projects. Provides internal consulting on project management issues and identifies opportunities for process and efficiency improvement. Serves as the cross-functional lead for assigned projects and monitors operational delivery progress against contracted timelines and budget. Prepares and maintains process documents and mentors junior Project Managers.

Essential Information:

· Leads projects from conception through close-out, ensuring detailed planning and execution, risk management, communication and stakeholder management, scope and cost control

· Works on problems of moderate scope where analysis of situations and/or data requires a review of a variety of factors

· Navigates ambiguity and has a system and process solution mindset to support growth and continuous improvement

· Developing professional expertise, applies company policies and procedures to resolve a variety of issues

· Contacts are both internal to the company and external with client/vendor on routine matters

· Builds productive internal/external working relationships

· Normally receives general instructions on routine work, detailed instructions on new projects or assignments

· Exercises judgment within defined procedures and practices to determine appropriate action

Essential functions of the job include but are not limited to:

· Excellent listening and communication skills, has an uncanny ability to make internal colleagues and clients feel understood

· Create and manage project timelines, budgets and revenue goals, forecasting, resource plans, while comparing to contracted project scope(s), fully exploring new ideas that optimize quality and efficiency

· Maintain detailed daily coordination and supervision of scheduled activities, delegating responsibilities to carry out contracted work activities, as appropriate

· As the face of the company and key partner to clients and collaborators, effectively lead implementation of new and ongoing studies

· Coordinate the development and implementation of new projects

· Create, track, and report on project timelines

· Communicate with clients and collaborators with regards to data management, inventory control, shipping procedures, etc. for all assigned areas

· Respond in a timely manner to all events

· Coordinate data gathering

· Prepare and present project information at internal and external meetings; prepare reports and correspondences to clients, collaborators, and vendors

· Meet all revenue objectives assigned to projects, project expenses, and client billing. Evaluate contract/project budgets monthly and report unexpected variances to department director

· Create/track/report relevant metrics for business and project measurement

· Assist senior staff, as required

· Identify out of scope project work; escalate findings and action plans to appropriate parties

· Manage all tasks in an efficient and timely manner, ensuring client expectations are met and are delighted

· Review, update, and evolve all documentation associated with project(s) to approvable status

· Assess and mitigate technical, project, and business risks

· Ensure that work product complies with design and performance standards, regulatory environment and client expectations. Enforce standards applicable to each step in project execution

· Identify, resolve, and assist in resolution of operational issues

· Monitors assignments and adjusts priorities and work schedule to meet deadlines and provide high quality deliverables. Completes additional tasks needed in support of project, client and departmental objectives

· Complete other responsibilities, as assigned

Qualifications:

Minimum Required:

• Bachelor’s degree in a life science or related field (e.g. engineering)
• Must have experience working as a Project Manager for Central Laboratories either for a CRO, Pharmaceutical or Biotech company.
• Excellent listening and communication skills, has an uncanny ability to make internal colleagues and clients feel understood

Other Required:

• Excellent computer skills and experience with MS Office/MS 365 applications
• Excellent presentation, interpersonal, organizational, and multi-tasking skills; exceptional emotional intelligence
• Strong understanding of project management and data analysis
• Strong critical thinking, analytical, and problem-solving skills
• Exceptional research and reporting skills
• Exceptional use of judgement and discretion
• Able to read, write, and fluently speak and comprehend the English language
• Must be able to travel both domestically and internationally, including overnight stays (~10-25%)
• Extended work hours may be necessary in order to meet business demands

#LI-NC1 #LI-Remote

Any data provided as a part of this application will be stored in accordance with our Privacy Policy. For CA applicants, please also refer to our CA Privacy Notice.

Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Precision Medicine Group at myHR@precisionmedicinegrp.com.

Recruitment Fraud Warning: Please be aware that fraudulent individuals and websites may impersonate Precision Medicine Group or its affiliates and attempt to obtain personal, financial, or banking information through fake job postings or employment offers. Precision Medicine Group will never request payment, banking details, or other sensitive financial information as part of the recruitment process. If you believe you have been targeted by a recruitment scam, we encourage you to report the incident to your local law enforcement authorities, consumer protection agency, or relevant cybercrime reporting organization in your country. Please also notify us at myHR@precisionmedicinegrp.com so we can investigate and take appropriate action.

About Us

For more than a decade, Zyte has led the way in building powerful, easy-to-use tools to collect, format and deliver web data, quickly, dependably and at scale. And today, the data we extract helps thousands of organisations make smarter business decisions, secure competitive advantage, and drive sustainable growth. Today, over 3,000 companies and 1 million developers rely on our tools and services to get the data they need from the web.

About Customer Operations

Customer Operations is the function responsible for the end-to-end operational success of Zyte’s client base, from the moment a customer signs to the ongoing health and performance of Zytes services. The team sits at the intersection of client relationship management, technical delivery and operational excellence. The Service Delivery Manager role sits in the second of these tracks, working closely with the Project Manager team as well as Tech, QA, Product and Commercial teams across the business.

The Service Delivery Manager is the single point of accountability, within their portfolio, for client operations at Zyte, bridging the gap between customer needs and technical delivery. By owning the full service relationship — from day-to-day operations to escalations and KPIs — the SDM ensures reliable, high-quality data services while driving the consistency and trust that underpin long-term client retention.

The Service Delivery Manager (SDM) oversees the effective execution of data extraction and web scraping services for our clients. By serving as the central link between our customers and the technical development team, the SDM ensures that project requirements, operational performance, and ongoing value are consistently aligned. This position integrates internal operational supervision, client relationship management, and cross-departmental coordination to uphold superior service standards and ensure customer success.

Roles & Responsibilities:

Data delivery and operational oversight

• Coordinate with development teams to ensure timely, accurate data delivery in line with SLAs and contractual commitments.
• Monitor pipelines, feed performance, costs, and delivery schedules — identifying risks or quality issues early and driving them to resolution.
• Manage the full lifecycle of change requests, from scoping through to delivery and billing, in collaboration with AM and Sales teams.
• Oversee project margin and profitability, partnering with engineering to address operational inefficiencies and maintain visibility into expenditure trends.

Client relationship management

• Serve as the single point of contact for a portfolio of 10–15 enterprise accounts, plus ad hoc management of smaller accounts.
• Build trusted client relationships through proactive communication, transparent reporting, and a clear understanding of each client’s objectives and evolving needs.
• Act as the primary escalation point for service issues, representing client priorities internally and ensuring timely resolution.
• Ensure client expectations are clearly defined and consistently met across the full service lifecycle.

Cross-functional collaboration

• Work closely with engineering, QA, product, infrastructure, and AM/Sales teams to align on client priorities, delivery timelines, and renewal inputs.
• Drive Zyte-side issues — including anti-ban, infrastructure, and SLA credits — through to resolution, keeping all relevant stakeholders informed.

KPI and performance reporting

• Define, track, and report on KPIs covering data quality, delivery performance, uptime, and feed health — for both client and internal audiences.

• Translate technical performance data into clear, meaningful language for clients and stakeholders.

• Maintain up-to-date status tracking across all active engagements and provide leadership with regular visibility into risks and trends.

• Maintain awareness of project margin and commercial performance across the portfolio of customers, highlighting efficiency risks and contributing to effective cost management decisions

• 5+ years of experience in service delivery, account operations, or a similar client-facing operational role.

• Strong stakeholder management and communication skills, with the ability to translate technical concepts into clear business language.

• Experience managing enterprise accounts or similarly complex client portfolios.

• Proven experience managing SLAs, KPIs, and operational reporting in a client-facing role.

• Commercial awareness and experience managing project efficiency and margin.

• Proficiency in analysing and articulating service metrics, including uptime, MTTR, and data pipeline integrity.

• Experience with CRM tools (e.g. Salesforce) and operational reporting platforms.

• Demonstrated ability to identify data delivery risks and drive issues through to resolution.

• Ability to map statements of work to project delivery and successful data outcomes.

• Problem-solving mindset with a track record of escalation handling and cross-functional coordination.

• Familiarity with web scraping, data pipelines, or data services is a strong advantage.

• Compensation: 55,000-62,000 EUR/year.

• Team Environment: Become part of a self-motivated, progressive, multi-cultural team.

• Remote Flexibility: Have the freedom & flexibility to work remotely.

• Cutting Edge: Get the chance to work with cutting-edge open source technologies and tools.

Product Implementation ManagerAre you passionate about helping healthcare organizations successfully implement innovative technology solutions that improve clinical decision-making and patient outcomes?

ABOUT ZERO TO THREE

Founded in 1977, ZERO TO THREE works to ensure that babies and toddlers benefit from the early connections that are critical to their well-being and development. Our mission is to ensure that all babies and toddlers have a strong start in life. At ZERO TO THREE, we envision a society with the knowledge and will to support all infants and toddlers in reaching their full potential. Our Core Values Statement: We believe that how we do our work is as important as what we do. To learn more about ZERO TO THREE, please visit our website at zerotothree.org.

SUMMARY

You are a highly organized, A+ multitasker who thrives on being the person who is responsible for keeping the trains running. The Project Manager will serve as a key member of the communications team helping to advance ZERO TO THREE’s brand awareness and reach. Reporting to the Director of Strategic Initiatives, the successful candidate will have a proven record of accomplishment in organizing details, managing deadlines and owning end-to-end budgeting in a creative environment. This cross functional position is perfect for someone who is passionate about keeping large projects organized and is ready to serve as an ambassador for the team’s project management approach. You are motivated by moving at an ambitious pace in a high-output environment where your communicative and systems-oriented nature shines. This role offers the opportunity to take on a variety of strategic operations responsibilities and grow your skills.

ESSENTIAL RESPONSIBILITIES

• Lead large-scale, cross-departmental projects and integrated communications campaigns, serving as the primary liaison with internal stakeholders and external vendors; collaborate closely with project owners to establish project needs, oversee implementation, reporting, and archiving
• Review new project requests and gather information to develop all facets of project plans, including priority level, roles, deliverables, key milestones, timelines, and budgets
• Oversee the portfolio of active communications projects, ensuring alignment with organizational priorities and effective resource allocation; maintain project dashboards to track progress, provide regular updates to stakeholders, and escalate issues through the appropriate channels
• Own the full lifecycle of vendor and partner relationships, including contract management, invoice tracking, and ongoing performance oversight, serving as the team’s single point of contact and ensuring all vendor activity is accurate and timely
• Partner with the Director of Strategic Initiatives to develop and prioritize the annual workplan, establish and refine standard operating procedures, oversee internal reporting and budget tracking, and continuously improve project management processes to ensure the smooth functioning of the team
• Oversee the full management of the organization’s Asana platform, including maintenance, user training & support, and ongoing enhancements to ensure effective project tracking, cross-team collaboration, and alignment with organizational priorities
• Schedule and run standups, kickoffs, and reviews as needed; manage feedback/approval loop with stakeholders on large campaigns and projects
• Assist in the preparation of project and campaign reports for internal and external audiences
• Perfom other duties as assigned for the purpose of ensuring the efficient and effective functioning of the project

ESSENTIAL SKILLS & EXPERIENCE

• Bachelor’s degree and 5 - 7 years related experience; Project Management Professional (PMP) certification and experience with Agile and Scrum methodologies preferred
• Exceptional organizational skills, keen attention to detail and the ability to manage multiple responsibilities effectively against timelines
• Proactive team player with a positive attitude and high level of energy and the desire to work in a fast-paced environment
• Demonstrated ability to provide proactive project support for a team
• Strong interpersonal skills
• Experience working collaboratively with writers, designers, communications managers, and digital media specialists desired
• Excellent writing and verbal communication skill
• High degree of accuracy and attention to detail
• Strong work ethic and a customer service orientation, as well as coordination skills
• Ability to motivate team to collaborate and resolve conflict
• Experience with project management tools, such as Wrike, Asana and Airtable
• Must be proficient in using Microsoft Office suite; ability to learn new tools and software as required to fulfill the position’s duties

EDUCATION

Bachelor’s degree (B.A.) in management, marketing, communications, journalism, research, or related field

COMPENSATION & BENEFITS

This position’s salary is estimated to be mid $80,000s to high $90,000s depending on experience, geo-location, budget, and other comparable and similarly scoped internal positions. In addition to salary, ZERO TO THREE offers a comprehensive benefits package including medical, dental, vision, HRA, retirement contributions, generous leave benefits and more.

PHYSICAL REQUIREMENTS

While performing the responsibilities of the job, the employee is frequently required to use finger dexterity and sufficient hand dexterity to use a computer keyboard and be capable of reading a computer screen. Also, they may need to remain seated for extended periods, can perform repetitive motions, and reach for objects. An employee is frequently required to hold a writing instrument, communicate verbally, and hear well enough to detect nuances and receive detailed information. They may be required to grasp objects, push, and pull objects, bend, stand, walk, squat, or kneel. Vision abilities required by this job include close vision for data preparation or analysis, and expansive reading. May need to lift up to 30 pounds.

ESSENTIAL QUALITIES

• Encourages and practices critical thinking
• Is self-reflective and empathic
• Recognizes the influence of workplace relationships on outcomes and results
• Maintains a respectful and accepting approach to others
• Awareness of the influence of the larger context on individual behavior
• Collaboratively and creatively supports the work efforts of colleagues at all levels and in all areas of the organization

WORKING CONDITIONS

The work conditions described here are representative of those an employee encounters while performing this job. Depending on work location, the incumbent will typically work indoors in a heated and air-conditioned office, with a mixture of natural, incandescent, and fluorescent light with low to moderate noise levels or be subject to working conditions conducive to a home environment. When travel is expected, the incumbent will be exposed to outside environmental conditions during those times.

ZERO TO THREE is proud to be an Equal Opportunity Employer of Minorities, Women, Protected Veterans, and Individuals with Disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Due to the high volume of applications, we are not able to provide individual feedback to candidates regarding the status of their application. If selected to move forward in the process, someone from the hiring team will contact you regarding next steps.