About Pair Team

At Pair Team, we’re an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve.

We’re building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support.

Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients.

We’re one of the largest Enhanced Care Management providers in California and are on track to build the nation’s largest clinically integrated network supporting high-need patients.  Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions.

At Pair Team, were not just delivering care - we’re building the future of more equitable, community-driven healthcare.

Our Values

• Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
• Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
• Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.
• Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.
• Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.

About the Opportunity

Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most.  We are looking for a highly motivated full-time Community Engagement Specialist who is willing to think creatively and empathically to help our team change the way people access healthcare.

We seek a full-time Community Engagement Specialist to play a critical role on our team by directly engaging with and enrolling individuals living with Serious Mental Illness/ Substance Use Disorder, experiencing homelessness, and/or those who have high medical needs. We believe in the power of trust and relationships to successfully engage those who may have never received the kind of whole-health care that Pair Team can provide.

This is a full-time position. Your schedule will be: Thursday - Monday with your days off being Tuesday & Wednesday. WEEKEND WORK IS REQUIRED

*First 2-3 weeks of training will be M-F 9am - 5:30pm

This position primarily allows for remote work; however, you will be required to work PST hours.

Key Responsibilities

• Identify, outreach, engage and enroll individuals into the program virtually through phone, text and email, and in-person at clinic, community based organization, and health system partner locations
• Seeks to listen openly to eligible members and meets them where they are – understanding that enrollment may require multiple outreaches and adopts a “it’s not my fault but it is my problem” attitude in all communication styles and approaches
• Offer education to our partners regarding Pair Team’s services with a focus on linking eligible members to the Enhanced Care Management program
• Explain the services and benefits of Enhanced Care Management, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system
• Leverage your deep understanding of the community and best-in-class customer service skills to gain trust with eligible members and enroll them in the program
• Promote effective and timely communication amongst internal teams, clinic, community based organization, and health system partners
• Meet key enrollment metrics and to ensure you are supporting our mission to improve the wellbeing of underserved communities
• Effectively manage the end-to-end enrollment funnel, ensuring member’s continuation in the enrollment process
• Provide consistent updates on funnel stages including delays and blockers
• Proficiency in all additional internal/external technology tools utilized for the position

Must-Have Qualifications:

• You are physically located in United States
  • Virtual Ops requires a quiet, HIPAA compliant and internet connected space
• 1+ year of experience working in a metric or quota-driven environment
• Dedicated to working within and improving the community you are part of
• You are results driven with a proven track record of exceeding performance indicators
• Bilingual (English/Spanish) with excellent communication skills with proficiency reading, writing, speaking, and listening in English and Spanish
• You have strong technical skills and comfort with utilizing multiple technology platforms
• A valid driver’s license and auto liability insurance

Preferred Qualifications:

• You are a fantastic listener, skilled at “reading people” and understand how others may be feeling or thinking based on nuances, uncomfortable silences, or questions they ask
• You have experience with high volume outreach and engagement campaigns
• You are reliable and comfortable in an environment that is ever-changing to improve the wellbeing of underserved communities through increased access to high-quality care

Because We Value You:

• Salary: $23 - $25 per hour
• Comprehensive health, vision & dental insurance
• Employer-sponsored 401k plan
• Flexible vacation policy – take the time you need to recharge
• We provide the equipment needed for the role - laptop, monitor, etc.
• Monthly $100 work from home expense stipend for your WFH days
• Mileage/gas reimbursement for your on-site days
• Opportunity for rapid career progression with plenty of room for personal growth!

Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law.

Pair Team participates in E-Verify to verify employment eligibility for new hires.

Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use.

We do not conduct any TA business outside of our @pairteam.com emails. If you’re ever concerned about spam or fraudulent activity, please reach out to recruiting@pairteam.com.

Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we’re unable to respond to general position inquiries via email. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!

Sales Development Representative (SDR) – Outbound Sales & Lead Generation

Position Type: Full-Time, Remote

Working Hours: U.S. Business Hours

About the Role

At Pavago, one of our clients is hiring a Sales Development Representative (SDR) to drive pipeline growth through outbound prospecting, lead generation, and appointment setting.

This is more than a cold calling role.

You’ll identify target accounts, engage decision-makers through multi-channel outreach, qualify opportunities, and schedule meetings for the sales team. As the first point of contact with prospective customers, you’ll play a critical role in generating pipeline and supporting revenue growth.

If you’re confident in outbound sales, resilient in the face of rejection, and motivated by performance targets, this role is a strong fit.

What You’ll Own

Prospecting & Lead Generation

• Build targeted prospect lists using:

  • LinkedIn Sales Navigator
  • ZoomInfo
  • Apollo
  • Crunchbase
  • Other prospecting platforms

• Research companies and identify key decision-makers.

• Personalize outreach based on industry, role, and business needs.

• Maintain a healthy pipeline of qualified outbound opportunities.

Outbound Sales & Cold Calling

• Execute high-volume outreach through:

  • Phone
  • Email
  • LinkedIn
  • Video messaging

• Complete approximately 30–40 cold calls per day.

• Manage 60–100 daily outbound activities.

• Handle objections professionally and confidently.

• Build rapport quickly and generate interest in the company’s solutions.

Sales Cadence & Campaign Execution

• Build and manage multi-touch outbound sequences.

• Execute 5–10 touchpoint campaigns across multiple channels.

• Test and optimize:

  • Subject lines
  • Messaging
  • Call scripts
  • Calls-to-action

• Continuously improve:

  • Response rates
  • Meeting conversion rates
  • Pipeline generation performance

CRM & Pipeline Management

• Maintain accurate CRM records using:

  • Salesforce
  • HubSpot
  • Zoho CRM

• Log all prospect interactions and activities.

• Update lead stages and opportunity statuses.

• Maintain clean CRM data and pipeline visibility.

Cross-Functional Collaboration

• Partner with Account Executives to ensure smooth lead handoffs.
• Collaborate with marketing teams to improve messaging and lead quality.
• Share prospect feedback and market insights.
• Support ongoing improvements to the sales process.

What Success Looks Like

• Consistent outbound prospecting activity.
• Strong pipeline generation and qualified meetings.
• Accurate CRM records and pipeline management.
• Continuous improvement in response and conversion rates.
• Strong collaboration with sales and marketing teams.
• Reliable contribution to revenue growth.

What Makes You a Strong Fit

• Excellent communication and relationship-building skills.
• Comfortable initiating conversations with new prospects.
• Competitive, goal-oriented, and self-motivated.
• Resilient when facing rejection.
• Organized with strong follow-up discipline.
• Motivated by measurable performance and continuous improvement.

Required Experience & Skills

Experience

• 1–2 years of experience in:

  • Sales Development
  • Business Development
  • Outbound Sales
  • Lead Generation

• Experience with:

  • Cold calling
  • Email outreach
  • Sales engagement platforms

• Familiarity with:

  • Outreach.io
  • Salesloft
  • Apollo
  • HubSpot Sequences

• Experience using CRM systems such as:

  • Salesforce
  • HubSpot
  • Zoho CRM

• Strong written and verbal English communication skills.

• Highly organized, resilient, and results-oriented.

• Comfortable working remotely during U.S. business hours.

Nice to Have

• 2–4 years of SDR or BDR experience with a proven track record of meeting quota.

• Experience selling into:

  • B2B SaaS
  • Marketing Services
  • Professional Services
  • Technology Companies

• Familiarity with sales methodologies such as:

  • SPIN Selling
  • MEDDIC
  • Challenger Sale
  • Sandler Selling

• Experience targeting mid-market or enterprise accounts.

Tools & Technology

• LinkedIn Sales Navigator
• ZoomInfo
• Apollo
• Crunchbase
• Outreach.io
• Salesloft
• HubSpot Sequences
• Salesforce
• HubSpot CRM
• Zoho CRM

What a Typical Day Looks Like

• Build prospect lists and research target accounts.
• Execute outbound calls, emails, and LinkedIn outreach.
• Manage multi-touch sales sequences.
• Qualify interested prospects and schedule meetings.
• Update CRM records and maintain pipeline accuracy.
• Collaborate with Account Executives and marketing teams.
• Review performance metrics and optimize outreach strategies.

In short: You’ll generate qualified sales opportunities through strategic outbound prospecting, helping build a healthy pipeline and drive business growth.

Key Metrics for Success (KPIs)

• 60–100 outbound activities completed daily.
• 30–40 cold calls per day.
• 15–20 meaningful prospect conversations per week.
• 8–12 qualified meetings booked per month.
• CRM accuracy and pipeline hygiene.
• Response, conversion, and meeting booking rates.

Why This Role Stands Out

• Direct impact on pipeline generation and revenue growth.

• Hands-on experience with modern outbound sales tools and strategies.

• Opportunity to develop expertise in prospecting, qualification, and sales execution.

• Fully remote role with structured support and coaching.

• Career progression into:

  • Senior SDR
  • Business Development Representative (BDR)
  • Account Executive
  • Sales Manager

Interview Process

1. Application Review
2. Spark Hire Intro Video (3–5 minutes)
3. Client Interview
4. Offer & Onboarding

What Happens After You Apply

After submitting your application, you’ll receive an email invitation from Spark Hire to record a short 3–5 minute Intro Video. This is the first step in our hiring process and can be completed whenever it’s convenient for you.

Instead of multiple initial screening calls, you’ll have one opportunity to introduce yourself, discuss your experience with outbound prospecting, cold calling, email outreach, lead generation, CRM management, and appointment setting. You’ll also have the opportunity to highlight your sales achievements, approach to handling objections, and how you’ve used AI tools to improve productivity or outreach. Your video will be reviewed by the hiring team before moving to the client interview.

You can record your video as many times as you’d like before submitting it—only your final version will be reviewed.

Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after applying.

Apply Now

If you’re passionate about outbound sales, enjoy building relationships with prospects, and thrive in a performance-driven environment, we’d love to hear from you. Apply today and help build a high-performing sales pipeline.

The work we do has an impact on millions of lives, and you can be a part of it.

We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.

The Mechanical Claims Adjuster I will provide support to our claims department by handling automotive, RV/other unit types, and/or powersports claims. Additionally, opening new claims, thoroughly and accurately, collecting and reviewing all claim files, verifying all requirements have been met, and providing claim status updates. The Mechanical Claims Adjuster I will provide exceptional customer service, perform key administrative duties, and perform other related functions as assigned by management.

Work schedule:

Monday- Friday, 10:30am - 7:00pm EST (OR) Monday- Friday 10:00am - 6:30pm EST

This position does allow a remote, work from home opportunity

Essential Functions:

Customer Service & Claims Adjudication:

• Strives to uphold Core Values of Serving People, Building Trust, Improving Continuously, and Embraces Innovation & Change
• Adjudicates claims submitted through our Web portal and other work queues and verifies validity and accuracy of claim submission
• Communicates follow-up information as needed
• Communicates new claims web instructions
• Reviews incoming claims assigned to themselves and/or their responsible queues
• Requests any additional information needed, such as pictures or ordering inspections, prior to authorizing claims
• Ensures 100% of all authorized claims are approved by the appropriate parties, prior to authorization
• Adjudicates claims, in accordance with the applicable agreement terms and state requirements, and provides authorization no more than 30 minutes of receipt if no additional information is required
• Ensures all claim handling and communication is handled within our desired metrics
• Maintains professional and technical knowledge
• Works independently & proactively
• Assists the Mechanical Claims Lead and Supervisor with various projects

Claims Quality Control:

• Maintains Key Performance Indicators, which includes claims audits, contact center adherence, new claim handling, attendance, and actively participating in monthly 1-on-1’s and coaching and development plans

Team Player with Other Departments:

• Supports other teams
• Cross trains to gain basic knowledge of other departments within our organization
• Shares ideas that may help with organizational productivity

Education and Qualification Requirements:

• Bachelor’s degree or equivalent work experience (see below)

• 3+ years of customer service or administrative experience

Required Knowledge, Skills, and Abilities:

• Reliable and punctual
• A positive attitude while remaining cool under stress
• Demonstrated ability to plan, organize, prioritize, and complete projects and assignments in a timely manner
• Detail oriented, accurate, and highly organized
• Demonstration of prideful work
• Active listener with ability to adapt/respond to various types of personalities
• Receptive to coaching and development
• Effective written communication skills with associates, management, and internal and external customers
• Superior written communication skills
• Demonstrated ability to solve customer problems using creative and effective techniques
• Proven adherence to confidentiality of sensitive company and proprietary information
• Sustained use of sound judgment and tact in applying policies, solving problems, and communicating standards
• Experienced utilization of computer hardware and software
• Knowledgeable and experienced working within the Microsoft Office Suite programs
• Typing/Alpha Numeric: 40 wpm + Strong 10-key
• Strong mathematical aptitude
• Proven ability to multi-task while handling interruptions

Preferred Skills and Experience:

• Contact center claims or automotive service experience preferred
• Experience in automotive mechanical claims, service writing, or repair facility operations
• Strong understanding of automotive systems, repair processes, and industry labor guides (e.g., Mitchell, AllData)

Work Environment and Physical Requirements:

• Normal office environment
• Ability to frequently sit for long periods of time
• Ability to occasionally walk, stand and reach with hands and arms, stoop, kneel or crouch
• Ability to constantly hear and talk, both in person and by phone
• Ability to grasp objects such as telephone and computer mouse
• Ability to efficiently utilize and navigate multiple computer monitor(s) and programs
• Finger dexterity to use a keyboard, calculator, and standard office equipment
• Ability to spend extended hours in front of a computer screen and use close vision, distant vision, depth perception and adjust focus
• Ability to work flexible hours
• Ability to lift at least 20 pounds

$22 - $25 an hour

Protective’s targeted compensation for this position is $22.00 - $25.00 per hour.  Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective’s total compensation package for employees. This position also offers additional incentive opportunities through an annual incentive based on individual and Company performance.

Employee Benefits:

We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health.  Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.

Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.

Accommodations for Applicants with a Disability:

If you require an accommodation to complete the application and recruitment process due to a disability, please email [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.

Please note that the above email is solely for individuals with disabilities requesting an accommodation.  General employment questions should not be sent through this process.

We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Title: Associate, Communications and Community EngagementEffective Date: August 2026Division: Legal & RegulatoryDepartment: RegulatoryReports to: Director, Public Affairs and Community RelationsDirect Reports: NOLocation: RemoteTravel: up to 30%

Position Purpose:

This full-time, exempt role reports to the Director, Public Affairs and Community Relations. The Associate, Communications and Community Engagement supports strategic communications, stakeholder engagement, and public-facing initiatives across KCE’s projects and corporate activities. This role is well-suited for an early-career professional seeking to build experience at the intersection of communications, community engagement, and energy-sector public affairs.

Key Responsibilities:

Communications (approximately 40%)

• Assist with communications and public relations activities including media monitoring, message development, and development of a variety of written materials for internal and external audiences, including KCE leadership.

• Support KCE team members in preparing public-facing presentations and materials for conferences, public meetings, and other events.

• Support management of KCE’s branding and public messaging across corporate and project websites, social media, FAQs, and other materials.

Community Engagement (approximately 60%)

• Conduct initial analysis and desktop research to identify state and local permitting requirements and potential permitting risks for KCE’s projects related to political, environmental, community, regulatory, and technical factors.

• Assist with the creation and maintenance of community stakeholder engagement tracking mechanisms and tools including data entry and management.

• Participate in the development of community engagement campaign strategies.

• Help train and support team members in community outreach and engagement.

• Draft, design, and edit community engagement materials including FAQs, presentations, talking points, briefing materials, summaries, and other collateral for Authorities Having Jurisdiction (AHJs), local stakeholders, and others.

• Support the planning and execution of public engagement strategies including community forums, open houses, meet-and-greets and other community facing events, including attending these events.

• All other duties as required.

Work Experience & Requirements:

• Education: Bachelor’s degree in community relations, communications, public relations, political science, environmental studies, journalism or similar.
• Years of experience: 0–2 years of relevant experience in communications, public affairs, community engagement, organizing, political or issue advocacy campaigns, or a related area.
• Strong writing, editing and research skills.
• Proficiency in Microsoft Office, including Word, PowerPoint, and Excel.
• Familiarity with AI-enabled research or writing tools, with the ability to validate outputs for accuracy and appropriateness.
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Ability to collaborate effectively in a small, fast-paced team environment.
• Strong organizational and time-management skills.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

We are looking for a Translator to interpret written pieces from English to Slovenian, making sure to maintain their original meaning, format, and tone.

Translator responsibilities include reading and thoroughly understanding the context of a given material (copy), using specialized dictionaries and translation tools, and proofreading finished pieces of work. To be successful in this role, you should have a keen eye for detail and be fluent in English in addition to your native language.

• Native Slovenian Speaker
• Availability of at least 3-5 hours a week

Proven work experience as a Translator, Interpreter, or similar role

Excellent proofreading skills with the ability to identify grammar, spelling, and punctuation errors

Good knowledge of content editing tools

Familiarity with translation software

Time-management skills

For the first 6 months, we are offering payment per hour. The reason we’re offering hourly compensation is that our copies are shorter and more tricky compared to other texts. We count the time our translators spend on researching and brainstorming too (as well as proofreading of course). Then, we aim for a 10% increment in your first year working with us. We currently have a team of 15+ translators and our translations team is constantly growing!

Here’s how to apply:

#1 Apply for the job by filling out the application form.

#2 After you complete the form successfully, we will be in touch for a quick test.

We are looking for a Translator to interpret written pieces from English to Slovenian, making sure to maintain their original meaning, format, and tone.

Translator responsibilities include reading and thoroughly understanding the context of a given material (copy), using specialized dictionaries and translation tools, and proofreading finished pieces of work. To be successful in this role, you should have a keen eye for detail and be fluent in English in addition to your native language.

• Native Slovenian Speaker
• Availability of at least 3-5 hours a week

Proven work experience as a Translator, Interpreter, or similar role

Excellent proofreading skills with the ability to identify grammar, spelling, and punctuation errors

Good knowledge of content editing tools

Familiarity with translation software

Time-management skills

For the first 6 months, we are offering payment per hour. The reason we’re offering hourly compensation is that our copies are shorter and more tricky compared to other texts. We count the time our translators spend on researching and brainstorming too (as well as proofreading of course). Then, we aim for a 10% increment in your first year working with us. We currently have a team of 15+ translators and our translations team is constantly growing!

Here’s how to apply:

#1 Apply for the job by filling out the application form.

#2 After you complete the form successfully, we will be in touch for a quick test.

Sales Development Representative (SDR)

Position Type: Full-Time, Remote

Location: Remote (Open to LATAM & Global Candidates)

Working Hours: U.S. Business Hours (CST)

About the Role

We are seeking a motivated and energetic Sales Development Representative (SDR) to join our growing team. In this role, you will be responsible for conducting high-volume outbound prospecting to identify and qualify leads across various sales campaigns.

The ideal candidate is a confident communicator who enjoys speaking with people, thrives in a fast-paced environment, and remains resilient when facing rejection. You will play a critical role in generating opportunities, qualifying prospects, and moving leads through the sales pipeline while delivering an exceptional experience throughout the process.

If you’re coachable, goal-oriented, and looking to build a successful career in sales, we’d love to hear from you.

Responsibilities

Outbound Prospecting

• Conduct high-volume outbound outreach via phone, email, and text messaging.
• Identify and engage prospective candidates and leads for assigned campaigns.
• Build rapport quickly and maintain professional conversations with prospects.
• Follow structured outreach cadences and prospecting workflows.
• Consistently meet daily outreach activity goals.

Lead Qualification

• Qualify prospects based on predefined campaign criteria.
• Conduct discovery conversations to assess fit and interest.
• Gather relevant information and identify next steps.
• Advance qualified leads through the sales pipeline.
• Ensure prospects receive a positive and professional experience.

Inbound Lead Follow-Up

• Follow up with inbound leads generated through job postings and outreach efforts.
• Engage interested prospects promptly and professionally.
• Conduct qualification conversations and determine next steps.
• Maintain communication with leads until a clear outcome is reached.

CRM & Pipeline Management

• Maintain accurate and up-to-date records of all prospect interactions.
• Log call notes, outreach activities, and lead status updates.
• Track conversations and follow-up activities effectively.
• Ensure CRM and tracking systems remain organized and accurate.
• Support reporting efforts through detailed activity tracking.

Team Collaboration

• Coordinate handoffs of qualified prospects to recruiting teams or sales leadership.
• Communicate prospect insights and relevant information to stakeholders.
• Participate in team meetings, coaching sessions, and training initiatives.
• Collaborate with leadership to improve outreach effectiveness and campaign results.

Performance & Target Achievement

• Meet daily and weekly outreach volume goals.
• Achieve qualification and conversion targets.
• Follow established sales processes and scripts.
• Continuously improve outreach techniques and communication skills.
• Maintain consistent activity and performance standards.

What Makes You a Perfect Fit?

• High energy and enthusiasm.
• Naturally personable and comfortable speaking with new people.
• Strong resilience and ability to handle rejection professionally.
• Goal-oriented and motivated by achieving results.
• Highly organized with strong follow-up skills.
• Coachable and eager to learn.
• Strong work ethic and personal accountability.
• Positive attitude and team-first mentality.
• Comfortable working in a fast-paced, metrics-driven environment.

Required Experience & Skills (Minimum)

• Strong spoken and written English communication skills.
• Ability to communicate confidently, clearly, and persuasively.
• Comfortable making high-volume outbound calls.
• Strong interpersonal and relationship-building skills.
• Excellent organizational and time-management abilities.
• Ability to manage multiple conversations and follow-up tasks simultaneously.
• Ability to follow structured sales processes and scripts.
• Reliable internet connection and dedicated remote workspace.
• Availability to work during U.S. Central Standard Time business hours.

Ideal Experience & Skills

Previous experience in:

• Sales Development Representative (SDR) roles
• Business Development Representative (BDR) roles
• Outbound sales
• Cold calling
• Recruiting
• Lead generation

Additional experience:

• Experience using CRM systems or applicant tracking systems.
• Experience working with U.S.-based companies or clients.
• Experience in commission-based or performance-driven environments.
• Familiarity with sales metrics and pipeline management.
• Experience meeting daily activity and conversion goals.

Tech Stack & Tools

• Google Workspace (Gmail, Sheets, Drive)
• Slack
• CRM or Lead Tracking Software
• Phone & Dialer Systems
• Email Outreach Tools

What Does a Typical Day Look Like?

An SDR’s day is focused on prospecting, qualifying leads, and generating opportunities for the sales team.

You will:

• Review your lead queue and daily outreach goals.
• Make outbound calls to prospective candidates and leads.
• Send follow-up emails and text messages.
• Conduct qualification conversations.
• Log notes and update CRM records in real time.
• Follow established outreach cadences.
• Coordinate handoffs for qualified prospects.
• Monitor progress toward daily and weekly performance goals.
• Participate in team coaching and training sessions.

In essence: you are responsible for creating opportunities, building the top of the sales pipeline, and helping drive business growth through consistent outreach and lead qualification.

Key Metrics for Success (KPIs)

• Daily outbound call volume.
• Daily outreach activity completion.
• Lead qualification rate.
• Contact-to-conversation conversion rate.
• Qualified lead generation.
• Follow-up completion rate.
• CRM accuracy and activity tracking.
• Weekly and monthly performance goal attainment.
• Overall contribution to pipeline growth.

Why Join Us?

• Fully remote work environment.
• Opportunity to develop and grow your sales career.
• Ongoing coaching and professional development.
• Supportive and collaborative team culture.
• Exposure to a variety of sales campaigns and industries.
• Clear opportunities for advancement as the company grows.
• Access to modern tools and systems that support success and productivity.

What Happens After You Apply

Right after you apply, you’ll receive an email invitation from Spark Hire to record your Intro Video. It’s a short, self-recorded video, completed once on your own time, and it’s the final step that completes your application.

Here’s why we do it this way. Instead of repeating yourself on screening call after screening call, you tell your story once and it carries forward. Hiring managers get to see how you actually communicate before you meet, so when you’re a fit, the first conversation isn’t starting from scratch. Fewer interviews, and the ones you do have count for more.

Don’t overthink it. Record it as many times as you like—nobody sees the takes you discard. Just be yourself. Your Intro Video invitation will come from Spark Hire, our trusted video interview platform, so please keep an eye on both your inbox and spam folder for the email.

Interview Process

1. Initial Application Review
2. Intro Video
3. Client Interview
4. Offer & Onboarding

Company Description

Location: Remote

Salary: £26,850 pa

Hours: 38.5 per week, Monday to Saturday. Shift work detailed below.

Start Date: 14th September & 28th September

Hi! We’re Utility Warehouse. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings!

We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you.

Got your attention? Read on…

Job Description

Location: Remote

Hours: 38.5 hours per week across 5 days, Monday to Saturdays 8am to 8:30pm (Bank holidays 10am to 4pm)

Salary: £26,850

Hi! We’re UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, telephone, mobile and insurance and a whole lot of savings!

We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you.

Got your attention? Read on…

We put people first. It’s all about you.

We’re excited to find great people for our Telco Customer Service Advisor roles. People who want to join our team and build a career here at UW. Our CSAs are front-line heroes but this role isn’t for everyone… take a moment to consider the following before you hit “apply”:

• Would you describe yourself as someone with keen critical thinking skills with the ability to troubleshoot an issue and come up with a solution?
• Are you driven by giving an excellent customer service experience and pride yourself on exceeding customer expectations?
• Are you comfortable handling challenging, tough and emotive calls, where there is a lot to learn and things are always changing?
• Are you a problem solver who enjoys helping customers with their questions and concerns?
• Can you remain calm under pressure and thrive in a busy fast-paced environment?
• Are you motivated by meeting goals and targets and can you demonstrate responsibility, integrity, and efficiency?
• Can you demonstrate patience, empathy, and possess emotional intelligence?
• Can you demonstrate good timekeeping and commitment?

If you answered “yes” to these questions, then you’re just the kind of person we’re looking for!

We work together. Your team and the people you will work with…

This role will be joining our Telecoms Customer Service Team, but there will be occasions where we help out our colleagues in other areas by supporting customers with general queries too.

You must have experience working in a Telecoms contact centre for at least one year, and you must understand the basics behind how different broadband services are delivered (ADSL, PSTN, FTTC, FTTP and VoIP).

You must understand the basics of home/internal broadband network connectivity (LANs), logging into routers, the different Wi-Fi frequencies (2.4GHz and 5GHz) and how to resolve issues such as latency, internal Wi-Fi obstacles, DNS and factors such as firewall and browser issues. You must understand how to run remote diagnostic line tests.

About the Role

As part of this team, you’ll manage issues such as slow internet speeds, poor or no connectivity, Wi-Fi issues, noisy lines or no dial tone faults, data and email retrieval issues, billing and barring issues, taking payments and much more across our Telecoms products. You will be comprehensively trained on this. You will also receive training on managing and troubleshooting our Mobile products (both our physical and eSIMs) on our 5G network.

This isn’t a role for the faint-hearted, and it can get busy and fast-paced. No two customers, problems, or resolution journeys are the same and it’s our job to ensure that whatever the issue, our customers receive the award-winning customer service which UW is known for.

We deliver progress. What to expect through the day as an Advisor:

• You’ll be the first point of contact for our customers across our multiple contact channels (mainly phone, but may also live chat)
• You’ll be looking to resolve customer issues there and then - first call resolution is one of the key focuses of our team
• You’ll be troubleshooting everything from the service entry point (phone socket or ONT) up to and including some device support (for more info visit the troubleshooting section of our website or click here)
• You’ll offer new or additional services where appropriate.
• You’ll be helping customers with their bills and taking payments
• You’ll work towards KPIs such as:
• First Call Resolution
• Customer Ease Score
• Average Handling Time
• Quality & Compliance

What you’ll need

We will supply the equipment needed for you to do the role but you will still need a stable and strong internet connection. Our minimum requirement for internet speed is 25Mbps Download and 4Mbps Upload.

A dedicated, quiet workspace with a workstation, plenty of natural light, access to fresh air and no distractions. This cannot be a communal space, or space that is shared by other household members

Don’t forget though, you’ll need to be currently residing in the UK with eligibility to live and work in the UK too.

Additional Information

So why pick UW?

We’ve got big ambitions, so there’s going to be plenty of challenges. There are also a lot of benefits:

• £26,850 per annum plus a performance based bonus
• Training: You’ll need to be able to work full time for your first 8 weeks as we support you through your training programme (8.30am - 5.30pm)
• 33 days holiday inclusive of Bank Holidays (Bank holidays open 10am to 4pm)
• A full induction and all the kit you need to do your job
• Discount on our services
• Share options and Save As You Earn Scheme
• A matched contribution pension scheme and life assurance up to 4x your salary.
• Employee Assistance Programme including free counselling and legal advice
• Free virtual GP service plus discounts on healthcare and medical cash plans
• Enhanced family-friendly policies, designed to help you and your family thrive.
• Lots of opportunities to have fun with your team throughout the year, virtually and in person. You can also join our Belonging groups and help UW shape an even more inclusive future.
• Ongoing learning, development and training to ensure you thrive in your role

Apply here!

You’ve got this far… Hit apply - we can’t wait to hear from you! Worried you don’t hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let’s chat!

Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do.

We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.

Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.

Company Description

Salary: £26,850 plus commission

Hours: 38.5 hours, 5 days a week across Monday to Saturdays 8.15am to 5.45pm. You’ll work roughly 1 in 2 or 1 in 3 Saturdays.

Start date: 7th or 28th September

Location: Remote

Hi! We’re UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings!

We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you.

Got your attention? Read on…

We put people first. It’s all about you.

You’ll need to be a people person, with great sales and service skills. Active listening and understanding the customers needs are key in this role so that an appropriate product can be offered to the customer.

• You’ll need resilient and to be persuasive
• A ‘can do’ attitude and motivated to improve yourself
• Able to meet targets
• Excellent relationship building skills

We work together. Your team and the people you will work with…

This team manages inbound calls from:

• Existing UW Customers (owners & tenants) moving out and looking to either close account or transfer over services
• Landlords looking to close UW account in their name due to new tenants / sold property
• New Occupiers (tenants & owners) who move into a UW supplied property
• Existing UW Customers looking to cancel services or close their account

We deliver progress. What to expect through the day as an Advisor:

• Meet call handling KPIs such as a minimum of 5 calls per hour and 90% adherence
• Hitting sales targets such as New Occupier Move In or Retention conversion %
• Going through your outstanding tasks and call backs
• Attend training and upskilling sessions
• Team huddles

So why pick UW?

We’ve got big ambitions, so there’s going to be plenty of challenges. There are also a lot of benefits:

• £26,850 plus commission
• Annual performance based bonus
• 33 days holiday inclusive of Bank Holidays (Bank holidays open 10am to 4pm)
• A full induction and equipment provided with all costs covered by UW
• Discount on our services
• A matched contribution pension scheme and life assurance up to 4x your salary.
• Employee Assistance Programme including free counselling and legal advice
• Free virtual GP service plus discounts on healthcare and medical cash plans
• Enhanced family-friendly policies, designed to help you and your family thrive.
• Lots of opportunities to have fun with your team throughout the year, virtually and in person. You can also join our Belonging groups and help UW shape an even more inclusive future.
• Ongoing learning, development and training to ensure you thrive in your role

Apply here!

You’ve got this far… Hit apply - we can’t wait to hear from you! Worried you don’t hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let’s chat!

Additional Information

Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do.

We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.

Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.

We Make Remote Work Remarkable • TopTalent from LatAm

Hello! We are GoFasti, a Talent-as-a-Service. GoFasti bridges the gap between world-class developers and designers from LatAm and first-class companies around the globe.

We need an English-fluent PART-TIME Administrative & Social Media Assistant, based in Latin America, available to work remotely.

We are looking for someone with exceptional communication and relationship-building skills, who embraces changes while maintaining strong attention to detail. An interested and proactive person, who’s constantly learning and improving their skills.

Are you the one we are looking for?

Responsibilities:

• Provide general administrative support to the organization.

• Schedule and coordinate meetings, training sessions, and other activities.

• Set up Zoom meetings and share meeting links and relevant information with participants.

• Help coordinate communication with participants, partners, and community members.

• Support the organization of WhatsApp groups and other communication channels.

• Assist with coordinating upcoming programs, events, and training sessions.

• Help keep schedules, tasks, and organizational activities organized and on track.

• Take administrative tasks off the founder’s plate so she can focus on fundraising and organizational growth.

• Schedule social media posts using the organization’s scheduling tools.

• Prepare and organize content according to an established posting schedule.

• Understand how content will appear on platforms such as LinkedIn.

• Assist with basic social media coordination and organization.

• Follow existing content and posting guidelines provided by the organization.

• Work closely with the organization’s founder to understand priorities and upcoming needs.

• Take initiative in identifying administrative tasks that can be handled independently.

• Maintain clear communication and follow through on assigned tasks.

• Adapt responsibilities as the organization grows and additional support is needed.

Requirements:

• 1 Year of experience as an administrative assistant, virtual assistant, coordinator, or similar role.

• Some hands-on experience with social media management or scheduling.

• Basic understanding of how posts appear on platforms such as LinkedIn.

• Experience scheduling meetings and working with tools such as Zoom.

• Strong organizational and time-management skills.

• Excellent written and verbal communication skills.

• Ability to work independently while also taking direction and feedback.

• Proactive, dependable, and detail-oriented.

• Comfortable working in a flexible, evolving nonprofit environment.

• English: C1 or equivalent professional proficiency.

It’s a plus:

• Experience supporting nonprofit organizations, community programs, education, or mission-driven organizations.

• Experience managing WhatsApp groups or online communities.

• Experience coordinating virtual events, trainings, or programs.

• Familiarity with Google Workspace and similar productivity tools.

• Basic knowledge of LinkedIn and other social media platforms.

Compensation:

• The salary range offered for this position part- time (10H/W) varies from (USD) $200 - $300 per month, depending on seniority and skillset.

• This position is for a part time contract, through a payroll platform.

• The talent will work remotely allocated at our client.

Here are the steps for this process:

Application review/approval > Screening interview with GoFasti’s team > We build and send your profile to our client > Profile review/approval by client > Interview with the client > Hiring and onboarding.

Once you apply for the job, our team will review your resume. If it meets the requirements, we will contact you and move forward in the process.

Note for Candidates Approached Directly:

If you were contacted directly by a member of our team and are interested in this opportunity, please do not apply through this link. Instead, reach out to the person who contacted you to coordinate a meeting.

Thank you!

About the jobMercor connects elite creative and technical talent with leading AI research labs.

Client Service RepresentativeRemote- Hawaii, USMonday - Friday, 7am-4pm/8am-5pm/9am-6pm HT *subject to change based off business needs (Training hours 6am-3pm or 5am-2pm HST)If you’ve worked in the retail, hospitality, or restaurant industries, you know what it takes to keep customers happy and satisfied.

Role Title: Voice Recorder (Japanese + English) Role Type: ContractorLocation: Remotemicro1 is engaging Japanese bilingual experts to contribute to a customer's audio project focused on advancing machine learning.

Tax Research Specialist InternRemote-United StatesMonday to Friday 8:00 to 5:00 pm (32 hours per week) We are looking for a curious, detail-oriented intern who is eager to learn how tax research, testing, and software development come together to support corporate and pass-through tax compliance solutions.

We’re looking for experts in LATAM to record short, first-person videos of everyday manual tasks using a head-mounted smartphone. Tasks include household activities such as cleaning, organizing, and laundry, as...

Headquarters: Remote US

About the Team

At GOAT Group, our Authentication Operations team is essential in educating, training and supporting the Authenticators in physical and digital operations. With the partnership of the operations and retail leaders they focus on ensuring we are creating the best-in-class authenticators by providing them the tools and training they need to verify every product is accurate and authentic.

In this role you will:

• Authenticate Listings
  • Review and authenticate sneaker listings before they are available for sale
  • Remove unsafe listings or listings that do not meet marketplace standards
  • Ensure listings are accurately described (size, condition, accessories, colorway, release information) and categorized correctly
  • Identify inconsistencies, manipulated photos, or inaccurate product details during the authentication process
  • Respond to community and marketing requests for additional item moderation
  • Review authentication defect reports to understand the nature of inauthentic items that passed through the authentication process and support continuous improvement efforts
    
    
• Train and Develop Authentication Skills
  • Stay up to date on sneaker authentication methods, release trends, and evolving counterfeit techniques
  • Attend training or mentorship sessions with team leads to increase sneaker and authentication knowledge
  • Host training or mentorship sessions to contribute to team learning and development
  • Assist in building and improving authentication resources, guides, and hard checkpoints
    
    
• Contribute to Company-Wide Initiatives and OKRs
  • Understand how authentication work affects defect rate and metrics for the sneaker authentication team overall
  • Recognize how authentication volume impacts SLA and operational metrics for the team overall
  • Support process improvement initiatives focused on consistency, quality, and efficiency
  • Other duties as assigned
    
    
• Sneaker Knowledge
  Knowledge and/or familiarity with various sneaker brands and categories including, but not limited to:
  • Nike
  • Jordan Brand
  • Adidas / Yeezy
  • New Balance
  • ASICS
  • Converse
  • Vans
  • Salomon
  • HOKA
  • Designer sneakers and collaborative releases

We are looking for:

• Strong knowledge and interest in sneakers, sneaker culture, and footwear trends
• Specific interest in sneaker authentication, release history, and counterfeit detection
• Ability to learn/adapt quickly with proven independent problem-solving skills
• Strong attention to detail and consistency in decision-making
• Enthusiastic about Grailed and/or a power user of the Grailed platform
• Professional: Impeccable judgment when trusted with sensitive, non-public data and information
• Exhibit Grailed Values: Ownership, Empathetic Approach, Continuous Improvement, Solutions Focus, and Community Driven

Your Performance Will Be Measured On:

• How accurately and efficiently you can authenticate sneaker listings
• Consistency in identifying authentic and inauthentic items
• Contribution to team knowledge sharing and process improvement initiatives

Requirements:

• Work eligibility
• Background knowledge about sneakers and footwear; you bring expertise to the team
• Availability to work weekends and holidays (as scheduled)
• Availability to work 20–30 hours per week
• Availability to attend team meetings and collaborate frequently

The hiring range for this position is below, plus benefits (401K, paid time off, dental, medical, vision, disability, life insurance options). To determine starting pay within the hiring range, we carefully consider a variety of factors, including primary work location, role/level, a candidate’s skills, experience, market demands, and internal parity. You may reach out to a recruiter for additional information.

Hiring Range:$21—$21 USD

GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brands–GOAT, Flight Club, Grailed and alias–GOAT Group has a global community of more than 60 million members across 170 countries.

Founded in 2013, Grailed is the leading community-driven marketplace for rare luxury, streetwear and vintage fashion. The marketplace was built for enthusiasts, by enthusiasts, and features products from brands including Supreme, Raf Simons, Gucci, Saint Laurent, Balenciaga, Prada and more. With a highly curated selection of resale pieces including inventory exclusive to the platform, Grailed makes fashion accessible.

The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including Park West Asset Management, T. Rowe Price Associates, Inc., Franklin Templeton, Adage Capital Management, Ulysses Management, D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator.

GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable. By applying, you authorize GOAT Group to send you text messages regarding your job application, interview and/or onboarding process, and other job opportunities at GOAT Group. If you are a California resident, please review our California Privacy Rights Notice for Job Applicants. If you are an EU or UK resident, please review our EU / UK Candidate & Employee Privacy Notice.

To apply: https://weworkremotely.com/remote-jobs/grailed-digital-authentication-associate

Headquarters: Remote

Most CS roles give you a book of accounts and say "don't lose them." This one is different. You're part of a team that collectively owns a segment of customers, not individually assigned accounts. You pick up the next customer who needs help, resolve it, document it, move on. The work is fast, systematic, and high-volume. If that sounds like a grind, this isn't for you. If it sounds like exactly the kind of structured, high-tempo work you thrive in, keep reading.

Expel is a MDR company. Our customers are security teams who depend on us to catch threats and keep their organizations safe. Every interaction matters because the customer on the other end of that queue is trusting you with their security program. You need enough technical credibility to hold that trust without leaning on a relationship you built over months.

We're building this function from scratch. The playbooks, the automation, the operating model: all of it is being designed right now. You won't walk into a finished machine. You'll walk into a team that's actively building one, with experienced leadership invested in getting it right.

What Expel can do for you

• Put you inside a company transforming security operations from industry-leading 20-minute outcomes toward 20-second outcomes with AI and automation
• Give you experienced leadership that's actively building this model and invested in how you develop
• Teach you security domain knowledge from the inside, working alongside SOC analysts and engineers who do the technical work
• Connect you with customers who genuinely care about their security programs, even in a scaled model
• Offer a clear path, either into named CSM roles as you build relationship depth or deeper into scaled/digital CS as the function matures

What you can do for Expel

• Execute playbook-driven customer interactions across the scale segment: new customer/onboarding sequences, health checks, renewal prep, proactive outreach
• Handle inbound customer requests through shared queues, resolving issues using established processes and documenting outcomes
• Monitor health signals and act on automated alerts, escalating when situations exceed the playbook
• Participate in one-to-many customer motions: webinars, office hours, digital campaigns
• Maintain technical credibility in every interaction, speaking knowledgeably about Expel's service and security operations basics
• Flag gaps in playbooks and processes as you encounter them, contributing observations that help the team improve
• Provide surge support during security incidents affecting scale customers

What you should bring with you

• 2+ years of customer-facing experience, ideally in support, success, or account management
• At least 1 year of exposure to the security industry (operations, products, consulting, GRC, or incident response)
• Comfort with high-volume, queue-based work that requires frequent context-switching
• Familiarity with the cybersecurity market: MDR, EDR, SIEM, NDR, cloud security, and what a real security program looks like
• Strong written communication skills, clear and consistent across many interactions
• Active listening skills and the ability to quickly understand customer context without deep account history
• Comfort operating in an environment where the playbooks are still being written
• A genuine bias toward getting better and a hunger for feedback

Additional notes

The base salary range for this role is between $73,500 USD to $106,600 USD + bonus eligibility and equity.

We believe in paying transparently and equitably. Your salary will ultimately be based on factors such as your experience, skills, team equity, and market data. You’ll also be eligible for unlimited PTO (which we model and encourage), work location flexibility, up to 24 weeks of parental leave, and really excellent health benefits.

We’re only hiring those authorized to work in the United States. We do not currently sponsor immigration visas.

We're an Equal Opportunity Employer: You'll receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

We’ll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please let us know if you need accommodation of any kind.

#LI-Remote

Salary Range$73,500—$106,600 USD

To apply: https://weworkremotely.com/remote-jobs/expel-associate-customer-success-manager-scale

Description

About us

Talkie builds AI Agents for healthcare. Our agents handle patient–clinic communication end-to-end - voice calls, web chat, and SMS - so patients get 24⁄7 access to care and busy practices never miss a conversation. Every month, our AI Agents handle close to a million real patient conversations across the US and Poland. Trusted by primary care, specialty practices, and hospitals.

The Role

We’re looking for a Junior Technical Support Engineer to keep our AI Agents connected to the real world - the phone systems, networks, and clinical software our US customers already run. This is a hands-on, high-impact role at the point where our technology meets each clinic’s infrastructure.

At the center of the job is telecom integration: getting patient calls to flow cleanly from a clinic’s existing phone number into our AI Agent and back out to the right person. In practice that’s almost always call forwarding - occasionally SIP trunking - and it means coordinating with clinic staff, their IT people, and external telecom vendors until calls route perfectly. Around that core, you’ll also own the support queue and troubleshoot API integrations with clinical systems (EHR) and LLM issues between Talkie and our customers.

This is not a “sit quietly and read documentation” role. You’ll be on calls and emails with US clients and vendors, chasing down what’s blocking an integration, and closing the loop. Every clinic you bring live is a clinic whose patients can now reach care around the clock - so precision, follow-through, and clear communication matter as much as technical skill.

What You’ll Do

• Own telecom integrations for our US clients. For each new clinic, confirm the phone provider (RingCentral, Weave, Dialpad, Vonage, Comcast, Verizon, or an IT/MSP partner), plan how patient calls will be forwarded to Talkie, and drive the setup to completion - either by configuring call forwarding yourself with admin access the client shares, or by coordinating a technical call with the client’s IT person or telecom vendor.

• Verify that call routing actually works end-to-end before you close a task - patient number → AI Agent → the right transfer destination (department, on-call, voicemail) - and troubleshoot anything that doesn’t.

• Manage, update, and prioritize the support queue and backlog, keeping every ticket moving and nothing falling through the cracks.

• Diagnose and resolve technical issues to restore service, and resolve tickets independently where you can.

• Troubleshoot API integrations with clinical systems (EHR) between Talkie and clinics, working with the right internal team to unblock them.

• Coordinate across Talkie’s teams to resolve tickets - organizing the work, keeping communication flowing, and gathering the data others need to help.

• Verify resolutions with the end users who reported the issue, then close the loop and the task.

• Proactively collect client feedback on the problems they run into, and communicate incidents and outages to clients following our established process.

• Improve the support process itself - propose and implement changes based on data and feedback so integrations get faster and smoother over time.

• Handle technical offboarding - data cleanup, deletion, and related work when a contract ends or changes.

What will you achieve with us?

• Bring US clinics live faster and more reliably - every integration you finish means real patients can reach their doctor 24⁄7.

• Become the person who understands, end-to-end, how a patient call travels from a clinic’s phone system into an AI Agent and back - across dozens of different provider setups.

• Turn a support queue into a well-run process, spotting the patterns that let us prevent problems instead of just fixing them.

• Grow into a genuine integrations specialist across telecom and APIs in a regulated, real-world healthcare environment.

Requirements

Job requirements

This is a young, fast-moving field and a role you can grow into. We care less about years of experience and more about how you think, learn, and work.

Must have

• Technical troubleshooting ability - solid hands-on skills and some experience diagnosing, monitoring, and resolving technical issues, with the patience to work a problem until it’s actually fixed.

• Telecom & IVR fundamentals - you understand the basics of telecommunications infrastructure and how IVR / call routing works, and you’re eager to go deep on SIP trunking and call forwarding.

• Interest in system integrations via API - you want to grow in this area and are comfortable reasoning about how two systems talk to each other.

• Communication & collaboration - a problem-solving mindset, easy to work with, assertive when needed, and clear in writing and on calls. You translate cleanly between technical and non-technical people.

• Proactivity - you spot problems before you’re asked, flag them, and come with a proposed fix. When something’s broken, you say so and you act.

• Fast learner, positive attitude - comfortable in a dynamic environment where no two days look the same.

• English - C1+ English, strong written communication. Our clients and their vendors are in the US.

• Shifted hours - This role requires shifted hours to align with the US market: 2pm - 10pm, with a possibility of Friday hours being 12pm - 8pm.

Nice to have

• SIP trunking / call forwarding - hands-on exposure to configuring call routing on platforms like RingCentral, Dialpad, Weave, or similar.

• API integrations - experience working with REST APIs, reading API docs, and debugging integration issues.

• Healthcare background - prior work in healthcare, health-tech, or another regulated industry where accuracy and privacy are non-negotiable.

• Support tooling - experience with ticketing/queue tools (e.g., ClickUp, Jira, Zendesk) and a knack for keeping a backlog tidy.

• Genuine curiosity - you enjoy figuring out how things work and show up with ideas for doing them better.

Your goals in this role

Short term - first 3 months

• Learn how Talkie’s call flow works end-to-end - how patient calls are forwarded into our AI Agents and transferred onward - and get comfortable with the most common US phone providers.

• Take ownership of a set of active client telecom integrations and drive them to “calls confirmed working.”

• Get up to speed on our tooling and ways of working (ClickUp, internal platforms, our support and escalation process).

• Start resolving support tickets independently, including first API and VPN troubleshooting with guidance from the team.

Longer term - first 12 months

• Own telecom integrations end-to-end across our US onboarding pipeline, from provider identification to verified call routing.

• Become the team’s go-to person for call-forwarding setups and the quirks of each major provider.

• Handle API (EHR) integration tickets confidently, escalating only what genuinely needs it.

• Improve the support and integration process itself - spot recurring blockers, propose fixes, and help us onboard clients faster with fewer surprises.

What we offer

• Competitive pay with your choice of employment contract or B2B contract.

• A role with real purpose - we’re changing how patients access healthcare in the US and Poland.

• Flexible working arrangements - remote, office, or hybrid.

• Work equipment for both home and office (including a comfy chair).

• Benefits: private medical care, Multisport card, annual offsite, and a training budget.

• A structured onboarding to help you find your feet, plus mentoring and support as you get into the world of AI and conversation design.

• Working with cutting-edge AI technology on a product that’s genuinely useful to real people.

What are we like as a company?

We are friendly, direct, and driven by curiosity and ambition. We value a growth mindset and see failure as a learning opportunity. Our culture is built on inquiry and critical thinking - asking questions is the standard, and thorough investigation is expected. We’re proactive problem-solvers who don’t shy away from challenges: when something’s broken, we acknowledge it, propose solutions, and fix it. And yes - we love to have fun too. Dancing till the early hours, karaoke nights, and team sports are a long-standing tradition at Talkie.

Our recruitment process

Reflecting our culture, our recruitment process is respectful and collaborative. We aim to create a welcoming environment where you can be yourself and get to know us better. The entire process typically takes 2–4 weeks.

What to expect

• 📮 Initial contact - if your application is a fit, we’ll reach out by email or phone.

• 📱 Phone call - a short intro, 10–15 minutes.

• 👋 First interview (30–60 min, online) - mutual fit and getting to know each other.

• 💪 Second interview- case study (60 min, online) - a hands-on task that lets you show how you think and approach problems.

• 📞 Reference check - we’ll ask for references from people you’ve worked with.

• 🤝 Offer - if all goes well, we’ll make you an offer, or share detailed feedback based on the interviews, case, and references.

We want to hire as soon as we find the right person - so don’t wait, apply now!

Maven Clinic is the world’s largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women’s and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company’s Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com

An award-winning culture working towards an important mission –  Maven Clinic is a recipient of over 30 workplace and innovation awards, including:

• TIME 100 Most Influential Companies (2023, 2026)
• Fortune Change the World (2024)
• CNBC Disruptor 50 List (2022, 2023, 2024)
• Fortune Best Workplaces for Millennials (2024)
• Fortune Best Workplaces in Health Care (2024)
• Fast Company Most Innovative Companies (2020, 2023)
• Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)

About the Role:

We are looking for a mission-driven care advocate to join our team to provide world-class care to Maven members. Our Care Delivery team consists of care coaches and care advocates who help our members navigate digital care and access the tools to unlock their optimal experience and outcomes. Our team works to continuously learn more about members and ourselves, and you’ll move fast to assist our members with navigation of our network and product. As a Care Advocate, you’ll be the Maven resource for our members, providing resources and education on how to access care and walk through walls to engage members with our platform.

Our Care Delivery team works remotely and supports Maven members 24/7/365. We are currently hiring for the following shifts:

• Sunday-Thursday 3pm-11:30pm ET
• Sunday-Thursday 11am-7:30pm ET
• Tuesday-Saturday 7am-3:30pm ET
• Tuesday-Saturday 3pm-11:30pm ET
• Tuesday-Saturday 11am-7:30pm ET

What You’ll Do:

• Prioritize tasks and manage a schedule of high-volume introductory video appointments with members
• Uphold our value of “moving fast” by promptly answering member questions, assisting with product-related needs, and providing personalized recommendations
• Demonstrate our value of “walking through walls” by delivering an exceptional member experience and appropriately escalating concerns or questions
• Navigate members’ healthcare networks to ensure access to care and investigate available resources and support
• Coordinate with team members as needed to facilitate timely access to care, provide follow-up, and close the loop with members
• Provide education and resources related to members’ program needs
• Collaborate with cross-functional partners and team members across Care Delivery, Customer Support, Provider, and Product teams
• Execute tasks that support an optimal member experience and take ownership of closing the loop on outstanding items
• Participate in cross-functional projects and collaborate with other departments as needed
• Identify referral needs and collaborate with Maven providers
• Anticipate and address members’ social determinants of health needs

What You’ll Bring:

• A background in allied health, human services, or healthcare
• 1-2+ years of direct patient care experience or digital health
• Problem-solving skills to help find creative solutions to customer needs, including working in a remote/startup environment
• Ability to remain flexible with changes and have a growth mindset
• Ability to communicate with patients empathetically in writing and verbally, and passionate about creating a positive member experience with optimal outcomes
• Experience achieving KPIs relevant to engagement, satisfaction and productivity
• Proficiency in navigating new technologies and systems as part of working on a remote team
• Experience in family planning and maternal-child health areas/others such as pregnancy, postpartum, fertility, options counseling, menopause, adoption, surrogacy is preferred, not required
• Comfort with technology tools like Google suite, CRM platforms, EHRs, and Zendesk is preferred, not required
• Certification or licensure in a healthcare related field is preferred, not required

The base salary range for this role is $55,000 - $65,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.

This role requires active work authorization in the US.

Maven embraces a flexible and inclusive work environment. This role is open to candidate in: AZ, DC, DE, FL, GA, HI, IL, KS, MA, MD, ME, MI, MN, MO, NC, NJ, NM, NV, NY, OH, OR, PA, SC, TN, TX, VA, VT, WI. Maven is committed to supporting remote team members with the tools and collaborative culture needed to thrive regardless of location. This policy reflects our belief that great work can happen anywhere and that flexibility enables our team to do their best work.

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.

Benefits That Work For You

Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:

• Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
• Whole-self care through wellness partnerships
• Hybrid work, in office meals, and work together days
• 16 weeks 100% paid parental leave and new parent stipend (for Mavens who’ve been with us for 1 year+)
• Annual professional development stipend and access to a personal career coach through Maven for Mavens
• 401K matching for US-based employees, with immediate vesting

These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.

Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com. For general and additional inquiries, please contact us at careers@mavenclinic.com.

Company Description

About IQEQ

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.  We employ a global workforce of 6,500+ people across 24 jurisdictions and have assets under administration (AUA) exceeding US$857 billion. We work with 13 of the world’s top-15 private equity firms.

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.

We’re driven by our Group purpose, to power people and possibilities.

Job Description

This role is fully remote within the UK

As a administrator, you will support the administration of a diverse portfolio of international private clients, ensuring the accurate and timely delivery of trust administration services. Working alongside experienced professionals, you will build strong client relationships, maintain high service standards, and contribute to the smooth day-to-day operation of the team while developing your technical knowledge and expertise.

What You’ll Do

• You will administer a portfolio of trust and private client entities, ensuring all client deliverables are completed accurately and on time.
• You will build and maintain strong relationships with clients and internal stakeholders while delivering a high standard of client service.
• You will maintain accurate client records, prepare documentation, and ensure all activities comply with internal policies and regulatory requirements.
• You will collaborate with colleagues to support day-to-day trust administration, identify process improvements, and contribute to operational efficiency.
• You will develop technical knowledge through ongoing learning and support senior team members with client projects and administrative activities.

What we offer

• Base Salary: Competitive pay based on role, qualifications, experience, and market standards
• Annual Bonus: Performance-based discretionary bonus paid annually
• Referral Rewards: Bonus for employees who successfully refer candidates
• Pension Contributions: Employer contributes 7%–12% of basic salary depending on level
• Insurance Benefits: Medical, dental, life assurance, and income protection coverage
• Additional Benefits: Paid leave, hybrid working, wellness programs, and recognition schemes

Qualifications

• You have experience in a similar role and can apply relevant knowledge effectively.
• You communicate clearly and professionally, both verbally and in writing.
• You are flexible and work effectively as part of a team.
• You can prioritize multiple tasks and manage competing deadlines efficiently.
• You work accurately under pressure, demonstrating strong analytical skills and attention to detail.

Additional Information

Our commitment to you and the environment

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 6,500+ employees - from 94 nationalities, across 24 countries - to each achieve their potential.  Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.

We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success lead to our sustainability and success. We’re emotionally invested in our clients right from the beginning.